Due to the negligence of the staff. And did not told the customer the situation still they found…read moreout themselves. Never come again.

Fantastic service, reasonable price, and our dog looks beautiful…read more We have a very sweet, very floofy mutt named Moxxie, who needs a good trim now and then to keep from looking like a massive hair explosion. Brittany, who groomed her, did a fantastic job - cleaned her up without robbing her of her cuteness. When I picked her up, she was happy, no longer had hair covering her eyes, and had been tidied up all over. She also smelled delicious. Everyone at this place was friendly, welcoming, and clearly loves pets. Super glad we found them - we'll 100% be bringing Moxxie back. Oh - and if it matters to you, I believe this is a black-owned business (an extra bonus in my book.)

My dog is very nervous and struggles with anxiety, so leaving her somewhere unfamiliar was really…read morehard for me. When I picked her up, seeing how happy she was meant everything. She truly loves going there, and knowing that gives me so much comfort and peace of mind every time I drop her off.

Our first time in.got Apt for 1 pm and didn't get a text until after 7:30pm they had our baby for…read moreover 7 hours no food no water . will never go back and over price $80 plus and not a good cut hair all over there face small 15 lb doggy.

I recently tried Katie for my two schnauzers and I couldn't be happier with the experience. I asked…read morefor an Asian fusion style groom, and she absolutely nailed it! Both dogs came out looking perfect. She made a few judgment calls on the grooming style, which I really appreciated and they turned out to be exactly the right choices. It's clear she has a great eye for what works best for dogs shape and size. One thing I noticed right away was how incredibly soft they felt, almost like little stuffed animals. I'm not sure if it's her technique, tools, or both, but the difference was amazing. She even left eyelashes on my little girl schnauzer!! Both of them were feeling themselves afterwards and pranced around like show dogs! When we went to the park, I got compliments from everybody that walked by! Also, apparently my little boy was naughty and barked quite a bit! And Katie was a really good sport about it!!! I will definitely be using this Groomer again!

Katie is the most patient and kind person I know. My dogs all go to her and have been for years!…read more Everytime they are excited to see her. She takes her time and gives me feedback if anything seems out of whack. I can't say enough about this business!

The Grooming Room Morrell did an amazing job with my dog, Charlie. Honestly, it's the best groom…read morehe's ever had. He came out looking and smelling great, and you could tell he felt good too. The staff was so kind and gentle with him, and they really took their time to make sure everything was perfect. I'm so happy to have found a place that truly cares about the dogs they work with. Charlie and I will definitely be coming back!

Brought my dog to the location in Morrell. Prior to the appointment, I called to schedule and…read moreinformed them of each need my short haired dog needed. I informed them of her nails, ears, teeth, and a bath. When I arrived, they asked me my preferences again. One thing they avoided was cleaning my dog's ears. This prompted me to buy my own ear cleaner to clean my dog's ears. Number 1, if you are too busy on a specific day, please don't accept more customers than you can hold on that day. Both mine and my dog's needs were unfulfilled and most likely will not be bringing my dog back here. Additionally, my dog is short haired, therefore her grooming didn't need to be rushed. She only needed a bath. They also put a blue bandana on my dog, however she is a girl and they were completely unaware after I mentioned additionally that she is a female. I don't think people who can't fulfill their customers needs should still be in business. Thanks!!!!

Cheyenne did a fantastic job. Her price is competitive, and her work is excellent. She cleans up,…read moreand is respectful of the area she works in. I would recommend her to anyone looking for a 'come to you' in house groomer.

Cheyenne is the best of the best!! My elderly pups ADORE her!! Soooo convenient having her come to…read moreour house!

Great groomer! Handled my puppy very gently and was very thorough. Is willing to come to do in home…read moresessions. My puppy went from ball of fur to dapper dude!

FULL DISCOSURE: I am a meowmmy so I am reviewing from a Cat Person perspective although I have…read moremany friends with dogs so I visit often to pick up treats or gifts for them. THAT SAID, as someone who has lived in the community for decades and as a regular customer who has politely made requests or offered feedback as someone who DESPERATELY WANTS/NEEDS A NEIGHBORHOOD STORE THAT SELLS QUALITY CAT RESOURCES AT REASONABLE PRICES- Bone Appetite is NOT it. They offer a very limited selection of goods for felines while Dog Items and Services are wonderful, even OUTSTANDING. In fact, since the pandemic, they offer LESS cat products while still maintaining dog supplies and adding new dog items. So.....this place is phenomenal for ONLY DOG people. Cat People continue to be ignored, disrespected and just hated on. Luckily, in these hard times, I can just share my chicken, turkey and fish with my furbaby and call it a day. Amazon supplies my cat litter. The Dollar Store offers cheap toys. This Chestnut Hill store is always clean. The employees are friendly and polite. It's a boutique store that is specific to canine clients. They don't pretend to cater to other animals- its BONE Appetite with a DOG on the Window. LOL, its all good. Cat people know how to survive. But if you are a newbie and think you might find something for your feline friend- don't waste your time. I only go because its near my home but even then, it's ONLY for other people's dogs, not for my sweet ball of fur. They fresh assorted meat jerky is a nice new addition for easy treat purchases that are excellently priced.

This review is for the manager Demetrius Hogue of the Bone Appeptite. I left my dog to get groomed…read moreon a Friday with groomer and Demetrius Hogue the manager. Tall brown skin black male with twisted/locced colored hair Ran a few errands and deposited a check unfortunately TD bank on Germantown Ave closed early that day as a result i was unable to pull funds as they were all on hold until the next day. When i went to retrieve my pure bred $3500 German shepherd i explained to Demetrius the bank was closed but i could leave my card on file to charge the $125. I also left the groomer a $20 tip. Demetrius Hogue did not agree to this and instead stated he would have to keep my dog overnight. I thought that was strange as the store doesn't board dogs but i acquiesced bc i thought the manager who lied and said he was the owner was a relatively sane person. I also thought it strange that he was being highly anxious about $125 after me offering to leave my id and cc on file and i live in the neighborhood and my child also goes to school in the neighborhood. Im literally near the store daily either at weavers way or a coffee shop. When i returned the next morning when they opened at 9 am a different worker was there and was not informed about anything. 2. Demetrius Hogue did not leave the staff any information rather they had to call him and he informed the staff worker that he put my dog in a shelter with ACCT Philly. 3. Demetrius Hogue did not contact me to let me know he did this despite the store having my information on file as he called me when my dog was finished with her grooming appointment. 4. I contacted police and reported theft bc Demetrius did not have the right or legal authority to place my chipped dog with ACCTPhilly 5. I contacted 911 for a stolen dog and pressed charges against Demetrius Hogue and placed an ad in the chestnut hill local for him to be terminated from the store as his behavior was not pro dog. 6. Demetrius Hogue traumatized a dog that is chipped cared for attends daycare and loved for $125 that the customer provided even AFTER learning her dog was given to a shelter. 7. I'm local to the neighborhood so there was no reason to keep and essentially abuse my dog he's dangerous and shouldn't be allowed in a pet store or near anyone's furry family member. 8. For the above stated reasons i will not support nor do i recommend the community support this establishment while Demetrius Hogue is still employed as he does not understand what pets mean to family members and he should not be around people's pets as he's abusive. He needs to be terminated asap.

Sad Tom's closed. Got our dog from there and he is a great dog. Tom was super helpful and nice.read more

PLEASE DO NOT BUY IN TOMS PET OUTLET FRENCH BULLDOG…read more I bought my dog Zeus from this place, and it turned out to be one of the most heartbreaking experiences of my life. I paid nearly $5,000 in na French bulldog believing I was bringing home a healthy, well-cared-for puppy. Sadly, I was wrong. Zeus had health issues from the very beginning. Despite all the love, care, and medical attention -- including over $10,000 spent at a veterinary hospital -- Zeus passed away at just 1 year and 6 months old. No animal deserves to suffer like that, and no family should have to go through the pain of losing a pet so young. The emotional and financial damage this caused me is beyond words. With a broken heart, I'm leaving this review as a warning: do your research before buying from this place. Don't be fooled by promises or appearances. I truly hope no one else goes through what I went through. This entire experience traumatized me deeply. Losing Zeus so young shattered me emotionally, and I'm currently on medication just to help cope with the pain. Nothing will bring him back, but I hope my words can protect others from the same grief.