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    PetSmart

    3.6 (5 reviews)
    Open 9:00 am - 9:00 pm
    Updated 3 weeks ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    1 More Service

    Private dog training

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    Ask the Community - PetSmart

    Hawthorne Pet Den

    Hawthorne Pet Den

    (7 reviews)

    Sammy's hair was out-of-control, so I made an appointment with the groomer section of this facility…read moreand they did a fabulous job. He even came out with a "fall" colorful bandanna wrapped around his neck. The staff is friendly and listened to my request. Side note: I had to wait almost a week for this appointment so call ahead because they're busy. Also the front door is locked; you have to press the doorbell button to get inside.

    I should have checked into this facility further. I boarded my three Yorkies for 6 days. This was…read moretheir first ever boarding experience. Some of the things that were wrong about this visit. 1. I sent along 5 t shirts, one to be given to them each day. Two shirts were given to them, the other three left folded in the bag. How hard is it to put a t shirt into a kennel each day? Especially when it comforts them? 2. I asked that they pay attention to my oldest girl as she doesn't eat when stressed. I gave them canned food to entice her. They only used 1 can and she came home visibly skinnier. 3. When I picked her up. she was also visibly stressed - wet face and hoarse from barking. Could they not call and ask how they could help her? I could have had some anti anxiety medication brought for her. 4. I called several times while away (gave up after I couldn't get through more than once), NO ANSWER AND NO RETURN MESSAGE. the one time they answered when I asked how they were, the worker didn't know what dogs I was talking about. She quickly tried to recover but it was obvious she had no clue. I am so disappointed in the care they DID NOT receive.

    The Groom Room

    The Groom Room

    (5 reviews)

    Sharon is probably one of the best detail oriented groomers in Pocatello. We have went to the groom…read moreroom for 3 years and she has always done a excellent job with my husbands service dog " Jackson" who is a Full Standard Poodle" she usually doesn't accept large breeds, but if she takes a liking to you!!! ..

    I've honestly never been treated with such disrespect. After the first groom with my new dog with…read moreSharon my breeder suggested I request she cut the face on my yorkie/Maltese more round as she considered that first cut resembling more of a "Schnauzer" cut. So when I went in the second time I simply requested a more round face. Sharon immediately got defensive and retorted she's "not a miracle worker" when I explained it was coming from the breeder she criticized "oooh I wouldn't call her a breeder" ???? (So the person who bred two dogs to make mine is not a breeder???) then I thought I'd read her my breeder's message in case I wasn't being clear, as she was clearly upset and I was confused as to why my request for a round face was so upsetting to her. Mid message reading, Sharon shoves my dog at me across her counter and shouts "here's your dog! You're insulting! Schnauzer Cut!? Schnauzer Cut!?" She then proceeded to grab her "Show Dog Catalog" and thumbs through it aggressively, upon finding a photo of a Schnauzer she points to it and declares "THIS IS A SCHNAUZER CUT" as if that was the main issue...All I wanted was for my sweet little 4lb baby girl to have a cute little round face. I had no idea requesting such was going to turn into a temper tantrum. I simply said, "ok Sharon, have a good day." And walked out. I will never go back. But I do think Sharon can cut a mean Schnauzer cut (:

    PetSmart - pet_training - Updated May 2026

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