Scott Sanford was an amazing salesman who was down to earth and honest with us. He helped facilitate the trade in of our Tacoma after a horrible experience with Toyota. He made the process enjoyable and reminded us of why we shop ford. It's the customer service and the quality of people that work here. Fantastic human and fantastic dealership. Not pushy, not judgy, just good people selling cars. Brad went above and beyond to make sure we could afford what we wanted and to make sure we were taken care of warranty-wise read more

Pettus Automotive - Car Dealers Near Me - DeSoto, Missouri

We have a 2015 Lincoln MKC. It's an older vehicle, but it only has 91,000 miles on it. Unfortunately, it needs a repair that will cost us $1,600. We have approved the repair, but the part will take 4 to 6 days to arrive, which is not the fault of Pettus. I explained that my husband is supposed to start his radiation treatments for stage 4 cancer five days a week, and I asked if they offered rental vehicles. They do not. We are going through a lot right now and trying to balance work with making phone calls, as the service portal has been really difficult to navigate. I felt like I was bothering them every time I called, and by the time I finally got the information I needed, it was all bad news. Sometimes I regret not going to a larger dealership. They might have had the part in stock. At Sunset, I always received a loaner vehicle at no charge. However, I've already spent $185 for the diagnosis, which is the minimum charge regardless of how long it took. It's overwhelming when everything seems to hit at once. Then, whether it's a business, a stranger, or a friend; in a position to make a difference, it's a beautiful thing. That wasn't this. ‍ read more

Purchased 2022 Toyota Tundra less then 60 days ago and has a Fuel and Engine Recall since 2024! Contacted Pettus and they wouldn't even pay for the tow bill that i had too pay for. If nobody contacts me to resolve this i will be contacting my attorney. read more

DO NOT TRUST WITH YOUR VEHICLE! The service dept was dishonest about charges and my bill ended uo 3 x more than expected! Not to mention poor customer service after being hosed. I went to pick up car, was handed keys, and sent out without anyone even mentioning where I could find my car. I went back in and asked and was told with uncertainty that it was somewhere between the two buildings. No one offered to even bring car to the front for us so me and my toddler relied on the panic function of my remote to help us find the vehicle in the rain. I guess the days of elite customer service from dealers are gone. BUYER BEWARE read more

I bought my New 2022 Bronco Sport in January 2023 from an amazing salesman Randy Graves. Randy made the entire new car buying process seamless. Buying a new car in the past would give my great stress and anxiety just knowing I had to deal with a salesman. Not at Pettus and not with Randy. They make you feel like your one of the family. Even after the sale dealing with the service department is a breeze. There is this person who has been texting, emailing and I have been talking with on the phone during several routine service appointments. Her name is Lizzy. She is kind, prompt and very customer service oriented. If the bosses read this review, she is a keeper and so is Randy. Don't take it from me. You have to go out and check them out for yourself, you won't be disappointed. read more

Pettus Automotive - Great customer service - Car Dealers Near Me - DeSoto, Missouri

Randy was awesome, great experience and I definitely will be back for my next truck! He was very helpful and knowledgeable we were in and out in record time! allround great experience! read more

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Tracy Gersbacher was fantastic, thank you so much! Tracy was informative, thorough, thoughtful and made the experience fun. John, who did our paperwork, was efficient and kind. Great dealership. So excited about my Jeep! read more

This dealership is different - in a good way. No haggle pricing, lowest prices around, phenomenal customer service and they actually care about your experience. Lifetime customer and patron of the Auto Plaza Group. read more

Pettus Automotive - Car Dealers Near Me - DeSoto, Missouri

John Bunch and the Sales team at got got me back on the road in no time after my accident. I chose them because of the Excellent treatment that I received with my previous car from their Service team. Anyone in St Louis looking for a car, it's a beautiful drive south (take 141 to SR 21) and only 40 minutes from downtown. You won't believe the difference you will see in prices and service and wait time by going outside on the City. Normally I like to shop where I live but I just couldn't factor out how well I've been treated in De Soto at Auto Plaza. Check them out! read more

I was in desperate need of an oil change, but was putting off going to my usual place at Brentwood and Clayton because it is now a huge pain in the ass to get out of. Not to mention that the price is always different, but falls somewhere around $40-50 depending if they pull the "crazy foreign car" card and upcharge for my apparent lack of patriotism. I have a Jetta. Not exactly the most obscure vehicle in the western hemisphere, but mysteriously somehow more expensive to service than say, a nice American Ford. Driving home today, I notice a sign on Auto Plaza Ford for a $9.95 oil change if the Cardinals score more than 6 runs the day before. A quick run through the memory bank and sure enough, the Cards pulled it off yesterday. As I pull my little foreign car into the Ford lot, I feel like a cat walking into a dog convention. Would my kind even be welcome here? I go inside, step up to the counter and sheepishly say that I would like the oil change special, but that (gulp) I drive a Jetta. Is that okay? The service tech did not even bat an eye. I kept waiting for the catch, but there wasn't one. They didn't even wave my dirty air filter in my face or try to convince me that unless I bought new $50 windshield wipers, I didn't have a chance at surviving the impending winter. Just changed the oil and presented me with a bill for $10.00. The only reason for 4 stars is because it took a pretty long time. Long enough for me to finish the New York Times crossword puzzle and read a Time magazine from 2008 (it's like being able to predict the future! My money's on Obama!). But the waiting room was comfy, they have a Starbucks coffee machine and People magazines in Spanish. Plus, I mean, they're a *Ford* dealer who treated a German car like their own. If that's not a lesson in tolerance, I don't know what is. read more

Caution should be used. They advertise stuff on their website and do not have it there. This is very bad. This is deception and I will not tolerate that out of anyone. Oh they apologized, but did not take it down. I suggest going to Another dealership. read more

Had my car towed there to check engine light and see why car was jumping out of gear and only rev up but not go anywhere they did code scan and put new pcm and programmed new keys. I paid 2000 dollars and now they want to rescan it for 130 and ive paid 130 two times already. Now they want to charge me if it needs something else. Highly disappointed. Car in driveway not driveable. read more

I just left Auto Plaza Chrysler side. Jason Shearer is our sales person and sales person to my kids, as he was walking me out he looked at my Jeep (my baby) and said what's wrong with your bottom flashing on the bumper? Two weeks ago my son Colin Salute Rumpsa took my Jeep 4wheeling. (I don't even do that) and with the help of Tom Suda and Pat Wright managed to take 1/2 the cedar trees with them. So Jason Shearer went to the parts dept and on a very hot parking lot fixed my Jeep. Wanted nothing and charged me nothing. That my friends is CUSTOMER SERVICE AT IT'S BEST. Auto Plaza of Desoto your staff is amazing and it does my heart good to know you will be here for the many years to come. Thank you, Thank you, Thank you. Sincerely Anita L. Rumpsa read more

I purchased a used Chevy truck on 4-25-17 and the sales person couldn't answer any of my questions about the truck. He knew a couple of days ahead of time i was coming and had the truck ready for me to drive, but didn't have a good knowledge of the vehicle. I told him about a vibration issue with the vehicle and their mechanics looked it over and mis-diagnosed the issue. I purchased it and had my mechanic fix it and it cost me another $370. I text the sales person and his response was "thanks for letting me know". He made no attempt to correct the situation. The staff there are all very nice people, but they should be better informed and take better care of their customers. If you are considering purchasing something from them, please be aware of these issues. $370 on a $12,000 purchase would have turned an upset customer into a customer for life. read more

Nick Vargo is the reason to visit this location. His knowledge of vehicles and services make the visit enjoyable. He could turn a lifetime Chevy person into a ford customer in a moment with his passion for the vehicles. Thanks again Nick for being so professional and I look forward to working with you in the future. read more

Had my vehicle towed and dropped off after hours. Contacted first thing the next business day by service to discuss the break down. Service contacted to tell me what they found, the cost and time it would take. Work was finished as promised and explained completely when I picked up vehicle. Everything was smooth and uncomplicated from drop off to pick up. read more

Posting this on behalf of Shawona Taylor. "Called about the vehicle yesterday and Visited dealership today to test drive a 2013 Highlander, filled out an application and was told financing was being located for me. Received a call from Chris my salesman saying that they weren't able to finance me without a co-signer and a large down payment due to the high mileage. I called back to get an estimate of the down payment and was told the car was sold. I had two friends call and the dealer said the car "was sold yesterday" they are highly unprofessional and seem dishonest." I would not recommend traveling such a long distance only to be mislead and misinformed. Just felt like something else played a role in my transaction not going through....I'm not sure exactly what it was... read more

If you would have asked me who I would highly reccomend, about 5 months ago I would have said Auto Plaza Ford. Now today I would say stay away far away.. I have just about the worst credit in the world, and etc so I am far from perfect, however this has nothing to do with me and everything to do with my wife and her good credit and the fact that they waited till almost the last day to give me my paper work to title the vehicle... then the vehicle was unfortunately hit and totaled the next day, They were nice and supposedly going to over night the title etc so that i could get back in ANOTHER vehicle from them. Well it turns out that Tammy filled the paper work in a not so timely fashion (according to the finance manage Trishia) any way its 2 weeks after my accident (someone hit me) and i still have no title i was lied to and told it was being overnighted etc.. Never the less trisha was able to get me into a vehicle even though (allegidelly) the owner of the ford dealer said he did not care to ever sell me anything. So as far as I am concerned if you have crap credit and need a new ford, do not go here, unless you want a big run around. ALSO they told me since they screwed up the title they were going to hold my deposit check on the other vehicle till the title came in and i got reimbursement from my insurance company. BUT they not they deposited it. Nice. ok things happen but why always to me? read more

My review is mainly in reference to business practices. After purchasing a 2007 Grand Cherokee from Auto Plaza's West County Location, my wife needed to use the spare. Upon lowering the tire the top of the tire had been slashed/cut all the way through 4 times. The car was sold as having a full spare tire. If you are thinking about buying a car from them make sure you look very closely at everything. Who would of thought you needed to lower the spare tire to inspect it before purchasing the vehicle? I contacted them for a resolution and they told me it was not their problem since that location is out of business. I can see why they went out of business. Trusting them to be a reputable dealer and stand behind what the sell is laughable. The same person Paul L. worked with me at both locations and said the owner did not care about my business becaue the West County location was closed. read more