Full disclosure, I did not purchase a car here. However, my mom did and I was present for the process when she picked the car up. I will happily share the customer service experience we received, as it was pleasant and Sandy was very easy to work with. She was extremely knowledgable of all of the bells and whistles of the new car, and did a great job walking my mom through how to navigate everything. The place is clean and the staff are quite friendly. I would definitely come back here if I was in the market for a new ride. read more

AMAZING car buying experience! Flew in from out of state to buy a '13 Miata - my salesman Mike N. was top notch making sure it was a smooth easy deal - he even picked me up at the airport! Mike and his sales manager got me a great price with no surprises. Car had a fresh oil change with fluids topped off and ran like a champ on the long drive back home - this dealership is awesome! read more

Twin City Toyota - Meeting my new ride for the first time - Car Dealers Near Me - Herculaneum, Missouri

I'm genuinely saddened by my recent experience with Twin City. I was sold a warranty for the wheels on my brand-new vehicle, only to be told later--when I actually needed it--that the warranty doesn't cover the wheels on the vehicle they sold me. I never changed or modified the wheels in any way. Then, when the sliding door on my van stopped working, I was told it would be covered under the manufacturer's warranty. I brought it in for repairs, and while they did fix the issue, I was still charged over $200. The explanation was that someone had "tampered" with the bolts and wiring inside the door. But the van has only ever been serviced at Twin City and one other professional body shop--who confirmed, with photos and documentation, that they never removed the door or touched the internal components. Twin City used to be known for standing behind their customers and doing what was right--even if it meant absorbing a small loss. Sadly, that no longer seems to be the case. read more

Twin City Toyota has provided me with great choices for years!!! Ask for Don Kurtchen

I hate them so much gave me a bad car radio charge me 956 for it and gps dont work on it then they did dynastic want 5000 to fix it and im beginig they wanted 5000 for radio but says in sales i get it for 956 cons there hateful and descriminate against me call me names and even threaten me so i hate them wont return radio wont refund money liers theves read more

Great service , bought a 2019 4 runner from them in 2019. Answered all my questions and found me the vehicle that I wanted. Will definitely use them for any future purchases. read more

My experience with Alishah at Twin City was amazing! She went over and beyond to assist me and made my car buying process smooth. I have not bought a car in over 9 years, but I guarantee my next one will be from Twin City. Thank you for not letting me feel like another number! read more

Christina did a fantastic job finding me the car I wanted. The process was painless and their prices were reasonable. I don't live near the dealership, but I will be back when I'm ready to upgrade. Highly recommended! read more

Recently purchased my second new vehicle from Twin City Toyota and just like the first time, it was a great experience all around. Knowledgeable, helpful, no-pressure staff, both in sales and finance, are there to make sure the process is actually easy and enjoyable rather than something you need to dread. If you need a new vehicle and are anywhere within or around the St. Louis area, they are well-worth the drive to come check out what they can do for you. Ask for Sandy! read more

Twin City Toyota - Car Dealers Near Me - Herculaneum, Missouri

Bought a new Tundra from Twin City Toyota. The process was smooth and easy. My salesperson, Christina, was very helpful and explained all of the many gadgets and how to use them. What a great vehicle. This is my first Toyota and I'm pleased with my purchase and the friendly personnel at Twin City Toyota. read more

Bought a pre-owned Prius here and the experience couldn't have been any better. We tested out another Prius at a different location and ended up coming back to Aaron Davis at Twin City Toyota. Aaron was a pleasure to work with and we got an excellent deal our trade in. Also, we had a couple of minor things come up within a few days of the purchase that we didn't notice during our test drive. They were happy to make it right without a fuss. I highly recommend this place, it's worth the drive from the Saint Louis area. This is the second vehicle I've purchased from TCT. read more

Highly recommended buying a car at Twin City Toyota! Sam Raumschuh was able to find me my perfect Rav 4! She was so helpful and she really put in the work! Really friendly service here! They made sure I was informed, had all kinds of options and got me a great deal! Cant thank them enough! read more

I don't know what the deal is with this place, but I was literally trying to buy a new vehicle from this dealer starting on a Tuesday. Didn't get much response from the BD Manager, Jessica. Finally on that Friday, 4 days later, she responded saying they aren't selling vehicles to out of state buyers. Why not? What difference does it make? A sale is a sale. Discriminate much??? Especially from a neighboring state. read more

The only dealership I will buy cars from. I have bought 3 and they always take care of me. The whole dealership is like family to me.

On the evening of 01/26/18 I reached out via their website to get pricing and a spec sheet on a 2018 Toyota Tundra SR5 Sport that was listed on their site. Within a few minutes I received an email back from Dave L., one of the internet salespeople. Dave provided me with the spec sheet and quoted me the "e-price" for this vehicle. The next day (Saturday) I reached out to Dave via text and told him I would like to buy the truck and asked how did I go about putting a deposit down. Dave could only communicate via text because he was "with a customer" here is the transcript of the conversation: ----------- Dave: Sorry I am with customers is texting a good form of contact? Me: Sure. I want to buy a truck from you. Specifically that sprot. I'm good with your e-price. Wanted to ask a couple questions and put deposit down and pickup on Monday. Dave: What was the e-price you have? Me: Out the door XXXXX.XX. This is Dave, right? Dave: Ok because we do have a customer looking at it right now, so I will have to get back to you wether or not they buy it. The manager is wanting to see the vehicle go for more if he can, can I call you on Monday. He said if I can get you closer to the MSRP he will accept the deposit. It is Dave Yes. Me: Wow. That's shady. I'm ready to give you a deposit and you want to raise price? Dave: I apologize, this is coming from my new car manager not me. I would love to do business with you but I have to have the manager agree before I can. ------------------ At this point he gave me the manager's name (Dave Steinbach) and phone number. I called and got his voicemail. I never got a call back. My final point to Dave was that I wasn't disappointed that a dealership tried to pull something - although I expected more - but it was for the Toyota brand, which I love and has taken care of me for so long and I hope to do so far in the future. I sure hope this isn't part of the "new Toyota". I called another local dealer and put a deposit on a different truck the same day. I just want this to be a cautionary tale for anyone that does business with Twin City Toyota. read more

I bought my 2012 Prius here in 2016. I love the car and the people are super friendly and easy to deal with. Never a issue until last weeks visit to get my Missouri State Emission and Safety inspection . The service advisor came out and kindly explained that I needed a bulb installed , and my brakes would need replaced in the near future. I declined the brakes, but asked him to change the bulb. He also explained that the mechanic informed him that my floor mat had to be removed because it was not OEM , and put it in the back of the car. I had never in my life had this happen, and was somewhat confused by it. I assumed he would put the floor mat back when he was done "inspecting", my car. When I got in my car the floor mat was not on the floor!! I looked in the back of the car and it was right where the mechanic put it alright, thrown on top of a jacket and shirt I keep back there! I also was taken back that the old safety inspection sticker they scraped off was left right where it landed... on my dashboard. They would not take a few seconds to clean up the paper mess. For these reasons I will not return to Twin City Toyota, and would not recommend them for service. Joe Clark read more

I just received a phone call from an April. I said I already purchased a car, thank you. She just hung up. Now I will never buy from there. Very rude. read more

Twib City is great. very nice staff and good to work with. I would buy from them again.

I recently purchased my second vehicle from Twin City Toyota, and I will purchase a third. They are my dealership of choice due to their excellent customer service and honest business practices. I know I can drive away with the peace of mind that I have all of the information about the vehicle. They have always gone above and beyond for me, and I would 100% recommend them without hesitation. read more

Great experience with this Dealer! Very fair trade in and wonderful pricing on our 4Runner. They didn't pull any sales tricks very honest and upfront without slimy sells on up-charges and things we didn't need or couldn't afford. They really did a great job of maximizing our time and getting us home with our new car which is exactly what we wanted! read more

I just bought my third used car from them. As usual this was a seamless and easy purchase. this was my first time dealing with Bonnie because the person I bought my last 2 from had retired. Bonnie was very easy to deal with. All 3 of my cars have been used but I have family that have bought new and had the same experience. read more

in searching for a dependable used car with great value, Twin City Toyota and Jim Kelly are the best I've ever dealt with. From the beginning through the financing stage I've never had a transaction go smoother than this. Highly recommend Jim Kelly and this dealership! read more

I went in to help my friend buy her first car. The team there was incredible. They were super knowledgeable and made us feel at ease. Jeff was in charge of finance and was very thorough making us feel confident and at ease with our purchase. I highly recommend this place and will consider buying a car for myself here in the future. read more

First off, our buying experience was fantastic. The sales staff was great, however, after getting the car home I noticed a transmission fluid leak coming from the case cover as well as the fluid pan. I checked the paperwork and sure enough the dealerships maintenance department had resealed the pan prior to my purchase. No big deal - they did a poor job with the permatex gasket or tighted the pan incorrectly; people make mistakes. I contacted the service department, explained the issue in which THEY WROTE VERBATIM on the service request. I dropped the car off and after a week I got it back. The service department did not address the issue and instead said they repaired a "leaking transmission fluid line". The car is still leaking transmission fluid out of the case cover and the pan because they didn't want to take the time to properly fix it. The car is still under warranty but I don't trust them anymore so I will fix myself. As you can imagine, I will not purchase from this dealer again and I will encourage others to stay clear as well. This was the first vehicle I have ever financed and what went from a great experience with the sales team has turned into a major inconvenience because of the incompetent service department. I expect better service after spending 17k plus on a car. read more

Great service! 11 years ago I was sold an amazing vehicle at a fantastic price, that car stayed with me for eleven years and ran like a dream until the day I sold it. My family still purchases from there and their service hasn't changed a bit. Highly recommended. read more

Back in 2015 our '97 Neon died and Twin City's rep Kate Doza helped us out and into a 2010 Corolla. The experience was easy and she was super nice and helpful, doing her best to get us a car in our monthly budget. Since then we've gotten all of our servicing done at Twin City and found it was faster and the pricing was more competitive than going to another potentially rip-off mechanic. (A lot of bad experiences with those.) I'd always been horrified of those "never get it done at the dealer, they rip you off" stories, but the folks here never did. They've been forthright and kind and never tried to do ANY work that wasn't necessary, even informing me of what kinds of things could wait when I was strapped. A few weeks ago a deer leapt in front of my husband on his way home from work. He walked away completely unscathed (thankfully), but the insurance said the car was a total loss. We've already had a bad spell of financial luck and the Corolla was our only car, so I called up for Kate. She's gone, but Tammy took over her clients and is just as great as Kate when it comes to helping! Between Tammy and Larry Sanders, we were able to get into a 2016 Corolla without a down-payment by the following week! Between our insurance and the GAP coverage Kate had us get last time, we don't owe anything on the previous loan. Tammy even drove all the way to Hillsboro to pick us up so that we could test drive the newer Corolla and sign the papers. The folks there are the best I've ever met and I'm really thankful to them and their excellent service. I'll stick with them for as long as I live out here. read more

When I sold new and used Fords I wanted my clients to feel good about their decision and purchase. I had the opportunity to buy a specific Tacoma TRD Off-Road for $1500 over sticker at this dealer. They are one of the few dealers charging over MSRP because of the scarcity of vehicles. I hesitated because of the additional markup and, someone else put a deposit on the truck I was looking for. I actually found another one at another Toyota (Ackerman) dealer and paid MSRP. I am glad I lost out on this one because I would not feel good about my purchase paying over the MSRP sticker. They also hit me with the lowest trade-in of any dealer and charged the most for the dealer-installed lift kit. Look around, you can find what you are looking for without paying additional dealer markup elsewhere. Good luck. read more

Buying a new car from Twin City Toyota was a wonderful experience. Sandy Turner, my salesperson, made everything so easy it was an easy and fun process. Sandy easily met the challenge of finding the exact car I wanted; and the buying and delivery process was very smooth and comfortable. Sandy went out of her way to make sure everything went smoothly - it became quite obvious very quickly that customer satisfaction was Sandy's primary objective. I would highly recommend Twin City Toyota and I definitely suggest you ask for Sandy Turner. read more

Todd O gave me a quote for brakes, ball baring repair ? fuel coil+ spark plugs over the phone. When I questioned the need for brakes and declined front brake replacement because I did not need them replaced, I later took my car to Dobbs Tire and had my struts and shaft repaired. No problems with the FRONT BRAKES. MAJOR PROBLEM WITH STRUTS/SHAFT. Called to complain and asked for management, how convenient Todd O who couldn't come to the phone, was even working today. Brett D at lunch, Todd S unavailable . Sarah states she has the best mechanics in town. Sorry this is the only Toyota dealer/Service in Herculaneum, MO. Get your quote in writing, lesson learned. Hello Jefferson County! read more

I had to go out of my state of Arkansas to get the car I wanted. These guys had my vehicle, and Bonnie, in sales, did an outstanding job of following up with me and getting me a price/trade-in for my vehicle. There were no bull**** games, like a lot of other dealers, and the car was exactly what I wanted when I got there. If you live anywhere near these guys, get your car here! Ask for Bonnie! read more

Bought our second new Toyota from Bryon. Everything was done over the phone until it was time to sign the papers. Bryon made it easy and delivered as promised. We tried to buy from our local dealer both times who made it painful and difficult. It was worth the 1+ hour drive to Twin City to be treated like a customer. read more

I bought a 2019 Camry from this dealership last year and I'm not happy. The car is awesome...the service I received the day of the sale was awesome...the maintenance plan is also awesome. However, the stereo and service I've received since is completely awful. It makes me want to trade the car back in just for the stereo alone. I've complained to the dealership several times and so far it hasn't been fixed. The last time I was there the person helping me just tried to tell me how to use the system properly as if I'm dumb. She actually told me to turn the radio off before turning the car off. Duh I know that. I get in the car and turn the key and the radio comes on by itself at any volume it wants and accesses my phone to pick any song it wants to play. Even if I immediately turn off the radio but then I get a phone call (I talk through the car speakers so I can keep both hands on the wheel) as soon as I hang up the stereo picks a song from my phone and blares it at full volume. Now this is without me turning the radio on. The best part is if I use remote start...ha this is funny...I use remote start and as I'm walking to my car it will connect to my phone...pick a song...then blare it as loud as it can. My coworkers find that amusing. Without me even in the car the radio comes on by itself!! So the sarcastic person who helped me at the dealership told me to turn off the radio when I get out of the car. Ok...I did that. Then I got back in after work...turn the key...instant headache due to the radio being up all the way. The service person said well it plays music based on your iPhone volume. Ha!! Ok then why do I have a volume button on the radio? If you google this problem you will see several people complaining about it. It's awful!!! Recently I talked to the gm of the dealership and we made arrangements for me to stop by but I missed the appt. completely my fault so maybe when I get there they will actually take the time to fix it without sarcasm. Honestly, if I leave there with the same set up I'll probably go straight to a different dealership and trade it in. 10 payments in to my very first brand new car of my life and I absolutely dread getting in it. I'll update this if they take the time to help me out. read more

Horrible experience over 2 years ago at this dealership and they keep soliciting me through email and snail mail. Don't expect honesty or integrity when doing business with this dealership. read more

My experience buying a vehicle from Twin City Toyota was excellent. Our salesman, Chris Hunn, sold us our New 2019 RAV4 provided professional customer service, and was extremely knowledgeable. Chris took the time to explain virtually every feature in our new SUV helping us to immediately feel confident that we had made the right purchasing decision. I wholeheartedly recommend Chris Hunn, and Twin City Toyota for all of your car buying needs. read more

Chris hunn was great! We got our SUV without any hassle & he is a nice genuine person !

Came in to test drive a specific car. Worked with salesman Don. He was extremely nice and had an air of sincerity and honesty. Went out of his way to give us a pleasant sales experience. This included letting us test drive as long as we wanted to, not coming across as pushy or pressuring, and even offering a price reduction when we were unsure. We are not sure about purchasing the car and are still shopping around a bit. They followed up with me by email to check on whether we were still interested. I actually requested email follow up (not phone), so I appreciated that they noticed and respected this detail. Overall, we were very impressed with the quality of our interaction with the sales team. read more

Great experience at Twin City Toyota! This is my second lease with them. Steve Tindall walked me through the process and made it a great experience. I highly recommend Twin City Toyota and Steve Tindall!! read more

I've taken my Avalon there for service for the past four years. Everything great. Steve just sold me my new Camry. Loved everything about the experience. Great place to do buisiness. read more

Very sketchy management practices. Do not trust!! They contacted me about a vehicle that I listed. Offered me a price and agreed to meet for payment . Shortly before scheduled meeting I received a call from acquisition manager saying they no longer wanted vehicle. They would , however offer me $1,000 less if I agreed. Sent a message to Todd Schutte and left voicemail for Steve Tindall. They, of course, have not responded . Unbelievably poor experience. Other Toyota dealers in St. Louis you should consider, like Jay Wolfe. read more

Sold me a car that had the engine blow within a month. Then tried to tell me they couldn't do anything about it, when threatened they fixed it, within 2 days of being "fixed" two more lights pop on, the cars gone for 2 more days. Get the car back, again. Drive for another month, check engine light comes on. Extremely pathetic. I came to them for a reliable car, not one worse then the 1997 Civic I had. read more