I've written a wow review for Pet Works on their Facebook page before, but I had to come to their defense as we've been customers for over 5 years now. Over 20 years, we've been to several groomers in BR and Denham. But PW has been consistently reliable. They "always" call me AND my daughter when we leave our dogs and sometimes several times before we either respond or intercept the call. They are always friendly and carry the cutest line of pet garments (I digress), We recently had an elderly cocker who became blind and was insulin-dependent. My daughter didn't "trust" to anybody else and they were always gentle and he was always fine with being left in their care. I can't say that we ever had a negative cut for any of our babies. I have a Bichon and she's always groomed well. Can't say the same for Pet Smart - they're the absolute worst for satisfactory cuts. I recently started supporting another nearby groomer, when PW lost their cat groomer I needed someone to cut my 2 ragdolls. This shop was good enough and I tried to support them b/c I try to support black owned/run businesses...I'm just saying. However, after the flood and they moved to another location on Greenwell Springs, but further down. OMG! The last time I took my Bichon, they butchered her ears! The vet says they'll grow back, but I can't tell and that was almost 2 months ago. We have a new cocker who got his first cut last week and PW did a beautiful cocker cut - despite him acting a complete fool when my daughter dropped him off (they even called to let her know he'd settled down as soon as she left). When I returned with my Bichon, they noticed right away her ears! I embrassingly had to explain what had happened. I am surprised they didn't get someone's length right, b/c they keep cards with the clipper blade size! I can only assume you ran into a new employee b/c these people, as in most shops, do change at times. I'm surely going to continue patronizing Pet Works and our new baby will be going back twice a month, so he'll get used to the experience. Bad experiences sometimes happen, even with the best of providers. These folk are genuine and very good; usually.. read more