Amazing experience! The staff was professional and welcoming, the spa was beautiful and relaxing,…read moreand my treatment exceeded my expectations. I left feeling refreshed and will definitely be coming back. Highly recommend!

Tucked inside the mall but feeling nothing like it. SportsZen Spa is giving spa day energy the…read moresecond you walk in. The space is genuinely gorgeous: clean, calm, and thoughtfully designed, like someone actually cared about the vibe instead of just slapping some bamboo plants around and calling it a day. The staff? Chef's kiss. Every single person I interacted with was warm, welcoming, and made me feel taken care of from check in to check-out. That kind of hospitality goes a long way. Now the massage itself ..this is where I have to be honest. I went in expecting a deep, work out the knots kind of massage, and what I got was more of a gentle, relaxing back rub. Not bad by any means, just not what I was expecting for the price point. If you're someone who wants therapeutic pressure to undo weeks of stress and bad posture, this might leave you wanting more. That said, if you're looking for a chill, feel good, unwind in a pretty space kind of experience then SportsZen delivers. It's less "fix my back" and more "treat yourself to some quiet time."

Everything . I know the hotel will be torn down but still. Paying $1000+ a night for a hotel that…read moreis barely one step above a pet friendly La Quinta is shameful. No amenities, no attendants in the gym. You have to search to find a towel in the spa. But no cloths, no loofas just ratty old towels.

Excellent 50 minute massage performed by Abel yesterday! He was very kind and attentive, asking me…read morehow I'm feeling and how the pressure of the massage was. I asked for firm pressure and to focus on my upper back and neck on my intake form and that's exactly what he did which I appreciated a lot because I've been to many spas where the massage therapist seems to not even read the intake form! After my massage Abel gave me a paper with a few product recommendations to promote relaxation, which was very nice! My advice is to ask for Abel and get the 80 minute massage as 50 goes by in the blink of an eye! While visiting the spa you also have access to the locker rooms with showers, bathrooms, beauty bar complete with hair dryers, shampoo, etc, a sauna, steam room, and jacuzzi. The attendant in the women's locker area, Gigi, was super kind and always checking in to make sure we had everything we needed, she was great! Besides the incredible staff, the ambience of the spa is nice but pretty underwhelming. My mom and I both noticed that the jacuzzi located inside the women's facility had very uncomfortable seating. For example, some jacuzzis are fully tiled on the inside so you can sit on the stairs or the seating but all is tile and flat. The jacuzzi at the spa had a prickly plaster-like interior on the seating, steps, and bottom of the hot tub that was very uncomfortable to sit on so I didn't spend long in here. The outside jacuzzi by the adult pool is much better. While the overall ambiance and decor was nice, like I said I felt underwhelmed. The service was incredible but I wish they'd do more with the space!

Came on Valentine's Day for a couples massage! Our masseuses were Adri and Maria, Adri asked my…read moreboyfriend questions to make sure his massage was fit to his liking, Maria was more quiet but she knew what she was doing! I'd request her again next time. We didn't get the champagne or any strawberries since it was laid out in the lobby, and with COVID and everything we decided it was best not to. But the service was quick to get into the room, and it was a full hour of massage & hot stones, we will return sometime! Thank you!

I. Love. This. PLACE!!!! The staff here was EXTREMELY nice to me and my friends. We had a spa day…read morein honor of my 30th birthday and from the beginning to end everything was wonderful! They set up a small bites table for me which included toast, Brie, fig preserves, fruit, traditional Cuban treats, a cake, and sparkling wine for us. They totally went above and beyond to make my day EXTRA special! We had the one hour massage and one hour facial package and I don't think I've ever stumbled upon a deal THIS good. Both our massages and facials were absolutely wonderful, omg. The ladies were gentle but firm with the deep tissue massages. I literally fell asleep during the entire session. our faces were GLOWING the following day after the facials. Thank you so much for making this day so memorable and special for all of us. You have a forever client here!!! THANK YOU ALL!!!! Please book your next massage/couples massage here. You will NOT be disappointed!!

she is excellent and really works hard to work on any problem areas I have. I highly recommend her!read more

First time getting a facial and Jazmina was absolutely amazing . She took her time to educate me on…read moretaking care of my skin, she doesn't try to push expensive products on you. She was extremely thorough and gentle. Her massage was also amazing and relaxing. I will definitely be coming back :) I highly recommend her!

This was my third time celebrating my birthday at the spa and pool at the Loews Coral Gables Hotel,…read moreand this year's experience was absolutely exceptional from beginning to end. The moment we arrived, we were warmly greeted by Jeremiah, who immediately made us feel welcomed and cared for. He graciously guided us to begin our spa day with a relaxing mini foot spa while we sipped refreshing lemon-infused water. It was such a thoughtful and calming touch. I received a wonderful foot rub from Adrianna while my sister was treated by Blanca, who were also our massage therapists. Both women were incredibly kind, professional, and talented. Adrianna spoke so highly of Jeremiah, sharing how gracious and caring he is not only with guests but also with the staff. You can truly feel the positive environment and teamwork there. The spa itself was spotless, peaceful, and luxurious. We were provided with robes and access to an extremely clean and comfortable bathroom and shower area to change before and after our massages. After our treatments, my sister realized she had forgotten her bathing suit. Jeremiah and Tammy kindly gave us detailed directions to a nearby Ross and even explained how to use the trolley to get there. What impressed us even more was how safely and carefully they held onto all of our belongings while we stepped out shopping in the city. Knowing our things were secure allowed us to fully relax and enjoy the rest of our day stress-free. When we returned, they graciously allowed us to use a room to change so we could continue enjoying the day at the pool. As if the day couldn't get any sweeter, Jeremiah surprised me with a small birthday gift bag filled with spa goodies along with the sweetest birthday card -- which I still have hanging on my fridge! Tammy then escorted us to the beautiful 9th-floor pool deck and gave us a full tour, showing us where everything was located, including towels, sunscreen, and lotion. She introduced us to Alejandro and another wonderful cabana employee who quickly set us up with comfortable lounge chairs and an umbrella. We were also treated to a complimentary birthday guava mimosa, which was absolutely delicious! We ordered chicken wings, a burger, and fries, and everything was amazing. The burger was especially huge, flavorful, and cooked perfectly. By the end of the day, we felt completely relaxed, pampered, and appreciated. Every single staff member we encountered went above and beyond to make my birthday feel special. A heartfelt thank you to Jeremiah, Tammy, Adrianna, Blanca, Alejandro, and the entire staff for creating such a memorable experience. I cannot recommend this spa and pool day highly enough. We will absolutely be back again!

I knew what I was getting into because I read some reviews. This should be renamed The Salon at…read morethe Loews and not so much The Spa. They don't have ammenities at all. No lockers, no saunas, no bathrooms on board (except in the treatment room). My massage was very good, if you just want that then you'll be fine. When I first arrived, I found a locked door and no attendant, never a good idea. The place is very clean and everything was very professional. There are a lot of options for the type of prices they are asking for here, you may want to consider what experience you want from a spa before coning here.

Excellent pedicure service. Not keen on going to a day spa to hear a child's phone videos nonstop…read more Not sure I'd go back just because I am not going to be the one educating someone else's child. Sad.

Don't want it to get too busy but this is a special place. Beautiful welcoming everytime. Jessica…read morehas been a gift post surgery. She's compassionate, very skilled, caring and attentive. Love Alex and Mark. I feel peace and compassion everytime I enter.

Very very good people! They're always able to get the knots away from my back. You're very…read moreprofessional every single one of them they've been there forever.

I have been VERY pleased with my massages in this kiosk. In fact, a few months ago I was dealing…read morewith intense pain in my shoulder, arm and upper back from a compromised disc in my neck. And even though I was going to my chiropractor and it was helping, the massages were really what got me through that painful time. I always call first to make sure I get Yoany, because she already knows me and what I need and because she is THAT dang good. Check her out, you will LOVE her and them. Cannot give them enough praise!!

Wow! I aim to get a massage at least once a month if not more; so glad to have found this spa. I…read morecalled Friday morning to inquire about a same day appointment. Had the pleasure of speaking with Mercedes to set an appointment for 4:30. Upon arrival, check-in was seamless as I completed a short informational form. During which, the ladies brought me a tray of hot water, tea packets with honey and a snack. The service was amazing, so refreshing and I felt the warmth of hospitality from the ladies. My massage was immaculate, from the masseuse to the room to heated eye cloths. After my massage, had the pleasure of speaking with Mercedes and her husband (owners of the beautiful spa) which was a great pleasure. I received a tour and informed of the many other services they offer. I can't wait to try the Fit BodyWrap, Vichy Shower, and another Full Body Massage. I've already mentioned my great experience to friends and we're planning a ladies spa day. So excited !

Very unhappy and dissapointed with my experience. I had booked a massage for my mom and convinced…read moreher to take time out of her busy schedule, caring for my baby, to use a Groupon massage we had received on Mother's Day. I scheduled with the masseuse on the day of my appointment and also later texted the owner with the date and the coupon for my mom's booking. I thought everything was set days prior. However, when my mother arrived at the spa for her appointment, she was informed that the booking had not been confirmed according to the owner. Also, she was told that the masseuse and anyone else available were at a private event and could not able to accommodate her that day. The owner claimed she had called me to re-confirm, but I had not received a single text message or call. Every other buisness has an automated text message to confirm and contacts their clients multiple times to ensure the appointment is honored. They even have a cancellation fee to ensure this. My assumption is that the owner didn't bother to follow up since the coupon was about to expire that month and wasn't full price, so she didnt insist. It was my mom's birthday week on top of it, so what could have been a great experience was unfortunately ruined. I will absolutely not be returning or recommending this establishment in the future to anyone and hope that the owner works on improving her communication and business practices to ensure this does not happen to anyone else.