We recently switched to State Farm and chose to go with Paul as we know him to be an upstanding…read moremember of our community and an all-around great guy. Not to mention that the coverage we now have is far superior to our previous coverage and the customer service we receive from his entire staff is stellar. We cannot recommend this agent and his staff more highly. Remember, when you need insurance coverage... Y'all call Paul!

I think they do a pretty good job at this State Farm location. They are pretty much available for…read moreanything I need and always willing to go over the policy with me. This was my first time actually coming to the physical building. The staff were friendly and answered all my questions. State Farm is a solid company with reasonable prices most of the time. If you are bundling auto with homeowners the prices are definitely better than most.

i was told that i did not have mold coverage only to discover that i did!! i am still waiting for…read moremy claim to be addressed!

If your looking for a professional insurance agency that is friendly and caring. Angela Holloway…read more's agency is the way to go. The entire staff is so polite and thorough. Please keep up the great work

I'd give a four for customer service. I've had state farm for more than 7 years. I called for a…read morequote. I never signed any documents confirming the quote. they did text me and ask did I wish to move forward with the quote and I replied no. I was still charged and forced to pay for the quote that I told them I didn't want to move forward on. I was told someone would contact me about possible reimbursement and that hasn't happened yet. Be careful asking for quotes cause you just might get forced to pay for insurance you don't want or need.

Would not recommend. Would not do business with them again…read more I was with Wendy for waaaayy longer than I should have been. Mainly because it was easier to stay and State Farm had competitive rates. Service - Non existent. The only conversations that didn't seem like a hassle were those around selling coverage or raising rates. Professionalism - Don't be ridiculous. There don't have that word out in Conyers. Customer Satisfaction - Again, their only interest is charging more and getting off the phone as quickly as possible. Industry Expertise/Knowledge - They will transfer you quicker than they can raise your rates! Too many choices out there. Garbage.

Hugo was professional I received my quote with little effort done on my part. I did save more than…read moremy previous I was also sent an email quote as a reference. Great service

I wish I could rate them without any stars but that is not allowed. I would never imagine that a…read morehouse that I did not own could cause me so much difficulty. Despite numerous efforts to cancel this insurance policy, I continue to be an unfortunate policy owner that is being asked to pay $997 for a home I sold almost two years ago! I have visited the Buford office, spoken to five AFI agents via phone on seven different occasions, and asked my realtor who sold the home almost two years ago to intervene as well with closing documentation. Still, American Family Insurance persist to pester me with multiple growing bills and phone calls about home insurance bills for a home I no longer own! Also, I never received a refund from the policy that I cancelled. So not only have they stolen my hard earned money, they are continuously try to steal more from a hard working teacher. This is beyond frustrating and sheer stupidity. I will never procure any product and/or service from this business again!

Best Insurance Agency around! They have my car and home insurance with the best rates in Atlanta!…read moreDoesn't matter how good or bad your driving record is. Mine to start was terrible. They still had the best rates. Now I have a perfect record and the rates are even better. They use only the best companies so you get insurance you don't have to worry about! Immediate customer service when I call or stop by. Aaron, Pat, or Sam are the best people to deal with. Great service! I give them an A+++++. Call them for all you insurance needs.

I was with APB for several years, Originally I liked it because it made me feel like I wasn't doing…read morebusiness with some faceless company; I could walk over to the office and get my questions answered by a real live person.... I could go into the office and make my payments in person, for several years I did this and didn't think about it much... One day they sent me a letter threatning to cancel my policy BECAUSE I OWED THEM A DOLLAR ($1.00)..... I couldn't get a straight answer from anyone about why they would threaten to cancel a long term customer WHO HAS NEVER MISSED A PAYMENT OR BEEN LATE...... After talking to one of the agents and telling him about it; I WAS JUST TOLD "DONT WORRY ABOUT IT"..... No apology, no explanation of how if I walk into the office to pay and you tell me what I owe and I pay it: HOW THE HELL COULD I STILL OWE YOU A DOLLAR???? I just assumed that it was racial (I'm african american and NOT from here) and shrugged it off and went about my life. However, lately they have hired a female (african american) who is either still in the process of being trained; or is just NOT very competent.... I once asked her about my renewal date and she in turn asked me for my social security number.... As I pointed to her that I had been coming there for years and they generally DONT ask for my social security number... They ask for my name and address and pull up my account based on that... None of the other agents said a word... Also, most of the times when I call she answers the phone, she generally ends up telling me that I need to speak to Aaron or the other guy; lately they are either very rarely in the office or they just tell her to say that... The other day I called about my current upcoming renewal (the new girl answered) and after waiting on hold for awhile she comes back and gives me a price which seemed kind of high... She had no information and it was clear that that she had to go ask someone and then come back and relay the information... The dollar amount she gave me turned out to be WRONG, I found this out after calling the insurance company directly... After doing a little research online I found out that the insurance companies here in Georgia have been granted another rate revision (a euphamism for a RATE INCREASE) and that Georgia was leading the nation in auto insurance rate increases at that point... NONE of the insurance agents at APB EVER mentioned or bothered to explain the whole "rate revision" SCHEME.... As this point I've switched and don't intend on renewing with THEM... After seeing how they treat a long term customer WHO HAS NEVER MISSED A PAYMENT OR EVEN BEEN LATE; along with the fact that they have apparently hired someone who is marginally (on a good day) competent its time to move on.... Based on what I have recounted here that one star rating is a well deserved assessment of APB insurance....

Bobby and his team are excellent! I would recommend their agency for anyone looking for auto and…read morehome insurance.

Checked with several agencies to get the best deal on some liability insurance on some vacant…read moreproperty and all the quotes came back within a couple of $'s of each other (data driven industry) and all with highly rated underwriters. The difference maker here was Bobby and his staff - they were awesome. Bobby took the time to assess my needs and get to know us on a personal level. Conversations focused on what we needed and there was no attempt to pressure us in any way, they provided the options - explained them well and then left the decision to us. Very comfortable...

Sam at State Farm was very very helpful. He helped me with mortgage insurance and car insurance and…read moresaved us almost $900 a year. I will recommend State Farm to anyone that I talk to.

Holly Goodman is one of the best in the business! she was able to save us so much on our home AND…read morecar insurance. Her staff were all wonderful and super helpful! Happy we made the switch to Holly Goodman State Farm!