Surge from Phantom Water Damage & Restoration came out to assess damage from a kitchen leak, and honestly... I was overwhelmed before he even walked in the door. What I thought was a "small leak" turned into him finding moisture and damage through floors and walls that I never would've noticed. I felt scared and completely stressed (and asked at LEAST a million questions ), but Surge was so calm, kind, and professional the entire time. He explained everything so clearly and patiently, and NOT ONCE did he act like I was bothering him. He genuinely seemed happy to be there helping us, which is rare and was so comforting in this situation. At one point he even chatted with my kids about Harry Potter and hunting while working around them, which somehow made the whole experience feel less scary (he didn't seem bothered by the kids at all). Afterwards, I called his supervisor Nick to leave a kudos and also to express how worried we are about costs. Nick was incredible too!! So reassuring, knowledgeable about working with insurance, and just very kind. You could tell Surge had already communicated with him because Nick understood our situation immediately and made us feel like we weren't alone in it. Phantom has two amazing employees in Surge and Nick. We are so grateful for the professionalism, compassion, and peace they brought into our stressful moment. Highly recommend! read more

I can't say enough good things about this company! From start to finish, the entire water/mold restoration process was handled with professionalism, transparency, and care. Serg, the project manager, was incredible. He kept us informed every step of the way, explained everything clearly, and made sure we understood what was happening and why. You could tell he truly cares about doing the job right and keeping his clients at ease during what can be a stressful situation. Vlad, the technician, was equally impressive. He was punctual, respectful of our home, and worked efficiently without cutting corners. He took the time to walk us through the work he was doing and answered all of our questions with patience and knowledge. The quality of his work gave us a lot of peace of mind. It's rare to find a team that combines skill, communication, and compassion the way Serg and Vlad do. If you're dealing with water damage or mold issues, this is the team you want in your corner. Highly recommend! read more

I am a Realtor that recently had broken pipes at a listing of mine and Phantom Restoration was amazing! They were on site within the hour, cleaning up water, bringing in blowers etc. It was dark and so cold that night but they worked hard to make sure that things were stabilized quickly. The next morning they were on site to check on all the equipment and better assess the damages. They checked in daily to ensure that the property was drying properly and as quickly as possible. In addition to great service on the scene, I found them to be very personable and able to answer my questions which is a lost art these days. No automated system. Just a friendly voice to give me updates and keep things moving forward. We were able to get closed because Phantom was so quick and great at tackling our emergency! Thank you guys so much for being awesome in my time of urgent need! read more

When our basement flooded after a broken pipe, I honestly didn't know where to start. The team showed up fast, walked me through every step, and made the whole mess way less stressful. They were professional but also down-to-earth no pushy sales talk, just clear communication and real help. They handled the cleanup, drying, and worked directly with my insurance so I didn't have to chase anyone down. What stood out most was how respectful they were of my home. They checked in daily, explained what they were doing, and made sure everything was completely dry before finishing. By the time they were done, it was like nothing ever happened. I can't recommend them enough, if you ever deal with water or mold damage, this is the team you want in your corner. read more

At Phantom Water Damage and Restoration, we understand the stress and disruption that water damage can bring to your home or business. With years of experience in the industry, our dedicated team is committed to providing top-quality restoration services with efficiency, professionalism, and care. Whether you're facing the aftermath of a burst pipe, flood, or any other water-related disaster, our certified technicians are here to help. From water extraction and drying to mold remediation and structural repair, we offer comprehensive restoration services all across the Charlotte metro area. If you ever need any assistance we are here 24/7 for any and all emergency services read more

We had two major water damage incidents just a couple of months apart, and both times Phantom Restoration went above and beyond to help us. From the first call, Nick and his team were professional, responsive, and incredibly easy to communicate with. They showed up quickly, handled everything with care, and kept us informed every step of the way. Nick runs his company with real integrity--you can tell he takes pride in the work and in his crew. Everyone was respectful of our home and made sure the job was done right. We truly appreciate their help and wouldn't hesitate to call them again if something ever happens in the future. Highly recommend! read more

We had unexpected water damage, and Phantom Restoration came through beyond our expectations. They responded immediately, assessed the situation thoroughly, and explained exactly what needed to be done and why. The crew was professional, courteous, and treated our home like it was their own. Thanks to their fast and thorough work, our home was completely dried and restored, preventing further damage and costly repairs. They also provided clear documentation for insurance purposes, which made the whole process so much easier. I highly recommend Phantom Restoration -they don't just fix the problem, they give you peace of mind. read more

I had an incredible experience with Phantom Restoration Company! From the moment I contacted them, their team was professional, attentive, and genuinely caring about restoring my property. They handled my water damage emergency swiftly and efficiently, keeping me informed every step of the way. The quality of their work exceeded my expectations -- my home looks brand new again! Their attention to detail and dedication to customer satisfaction truly sets them apart. I highly recommend Phantom Restoration to anyone in need of reliable and top-notch restoration services. Five stars all the way! read more

Ive had a great expirence with the team. I felt really taken care of. They came very quickly and were very transparent with the way they were going to do the job. They explained and helped me file a claim for insurance. The guys that came to my house were very respectful and treated my house like it was theirs. The office staff was friendly made themselves available for all questions and anxieties I was having. They also helped with getting everything put back together and paid for. In the end I only had to pay my deductible. read more

I had a great experience with Phantom Restoration. From the first call, they were responsive, knowledgeable, and genuinely helpful. They showed up when they said they would, walked me through the plan, and handled everything professionally. The crew worked efficiently, kept the work area clean.Communication was consistent the whole time, and they made a stressful situation a lot easier to deal with. I'm very happy with the results and would absolutely recommend Phantom Restoration to anyone who needs restoration work done. read more

Had phantom take care of a mold issue at my house and they were great from start to finish. They came out fast, explained the process really well, and made a stressful situation way easier to deal with. The crew was profesional and very respectful of my space. The price was very reasonable for the amount of work they did, which I really appreciated. The job was done quick and the results were excellent. Definitely recommend them ​if you need mold remediation or any restoration work. read more

We had Phantom Restoration out for a leak that happened on our dishwasher. They came out quickly and did a great job of removing the damaged materials and drying what needed to be dried. The process was also pretty simple on working with the insurance company and they were able to get everything handled on our behalf. We did have to get involved a little bit but they did let us know that would be a possibility but it wasn't a big deal and everything was able to be resolved quickly. read more

Phantom Restoration was a lifesaver. Project Manager Serge was incredibly knowledgeable and walked me through every step. He even helped make sure everything was properly covered by insurance, which was a huge relief. The team was fast, professional, and really cared about the quality of the work. Highly recommend! read more

Absolutely outstanding service! The team was professional, prompt, and went above and beyond to ensure everything was done right. Communication was clear, pricing was fair, and the quality of work exceeded expectations. I would highly recommend them to anyone in need of reliable, top-notch service! read more

Fantastic experience from start to finish! The staff was friendly, knowledgeable, and incredibly thorough. They took the time to explain everything, worked efficiently, and delivered excellent results. I couldn't be happier with their service and would gladly recommend them to friends and family! read more

Phantom Restoration was awesome to work with super professional, quick, and made the whole process stress-free. They did a great job and helped with the insurance stuff too. Highly recommend! read more

Best in the Charlotte area. These guys are very easy to work with and completely fixed all the water damage at my house. You will not find a better company to deal with. read more

Nick at phantom was awesome too work with, helped me understand how to deal with insurance and everything was done on time, I will be calling them for any future needs! read more

These guys really know what they are doing. I would definitely recommend them if you have any water damage. The came quickly and did exactly what they said they would. read more