The process of dealing with my insurance company on a water damage claim has been difficult. NICS…read morehas been a major help in navigating this industry. Without Preston's knowledge and guidance I don't think I would be where I'm at currently with this project. I'll keep everyone posted on the progress of my project and how NICS follow through is after construction has started.

They are working with our insurance company and adjusters to handle hail damage at our houseread more

Sean Nelson was our technician today and he was fantastic !!! We would like to request him on all…read moreour future service calls. He took extra time to understand our problem and had a solution. He went above and beyond and was very courteous. Great employee Killingsworth is lucky to have. Thanks!!!!

Had bats in the attic. Called Killingworth and they sent Cory out. He checked the house over and…read morepointed out several places they could get in besides where they were going in and out. Sadly, at that point it was "baby bat season" and we had to wait about five weeks. On the second day it was legal Cory was out, sealed up the other places and installed the one-way door. Early the next morning we stood in the yard and watched the bats try to get back in the attic. THEY DIDN'T. Cory is awesome to work with. He explained what was going on, steps we needed to take, and then delivered. It was not cheap, but compared to the other estimates we got the price was right in line and the service was over-and-above. Thank you Cory and Killingsworth.

Honest company who actually is looking out for you! We had a small bit of water damage around a…read morebaseboard in our master bath. Had one company come out and tell us that we had major water damage behind the walls, under our floors and into our master bedroom which would cost us or our insurance thousands. Then had Scott from United Water Restoration Group come out and show us that we had absolutely NO high moisture readings in our walls or master bed. Only a small bit of moisture in the baseboard that we suspected. So glad we got a second opinion from these guys and that they were honest and so helpful, saved us thousands! Hopefully will never need to use their services for actual water damage but would absolutely use them in the future if we needed to!!

We had a kitchen fire recently in our home that completely filled up the entire bottom floor with…read morethick smoke. After the fire, the firemen made quite a mess. It was a scary ordeal and quite stressful. Thankfully I have Cindy and her company's number on speed dial and was able to contact them immediately. Even though it was a Saturday, her husband and business partner Rob and his team came right away, set up the equipment, and organized the entire mitigation. In less than two days the smell of the smoke had completely dissipated from the home. They worked directly with our insurance and everything was handled in a timely manner. This team is fantastic. Honest, very knowledgeable, kind, and fair. My family and I are very grateful. We highly recommend this company. Anytime you experience fire, water, or mold damage, give them a call. Keep them on speed dial! These guys are wonderful.

work with Dan and Ben.. excellent people always making sure things get done right and faster then…read moreother companies really take care of their costumers

Aquadry came to my immediate rescue when I needed them the most. The owner also provided solid…read morefacts to my insurance company. He was the difference maker. I highly recommend Acquadry.

I called the office and they sent Garrett out to take a look at my missing shingle issue. He was…read moreable to diagnose, get me the single shingle I needed and came back the next day to do the repair. Finished it 15 min. Super service and great guy. Highly recommend!

TL/DR: Merritt Roofing has completely eroded my trust in their products and service. I do NOT…read morerecommend. 8-months after installation, we still don't have a roof we can trust, and they seem to be done supporting me. We did our due diligence and spoke to several roofing companies before committing to Merritt to fully replace our roof. We liked the salesperson/Project Manager, Jason (who was fairly new to the company, but being mentored by another, Bryan), and the price was in the middle of the pack (just over $10K). We even went ahead and paid extra for the "Platinum Coverage" for added piece of mind. We did everything we could think of to receive a good quality service/product. August 2025 - The installation crew did such a bad job on our roof that Merritt have since told me (as if it would put my mind at ease) that they will no longer work with that crew. That's fine for the next folks, I guess, but doesn't help us at all. I understand that they do still work with the contractors of the crew, just not those exact installers, so no guarantee that the way their other crews behave will be any better. We were also surprised to find out that Merritt contracts in installation crews, as part of what we were hoping we were paying for by going with a large, named company was a dedicated installation team. We could have hired random contractors ourselves. The edges of all of the shingles at the ends of the roofs were cut so badly that they were crescent-shaped, and the shingles underneath were exposed. There were a number of chunks taken out of the shingles by carless ladder placement. One of the crew had decided to fix part of a gutter that he had dislodged by shooting a bunch of nails into it, shooting a nail through the bottom of my gutter in the process, and causing a leaking gutter. They had also cracked the soffits (The vent underneath the edge of the roof), and it was just hanging out. They hadn't even tried to repair it. Although this has now been put back in place, it is still cracked. There were numerous other issues with the installation, but the team packed up and left without saying anything to me, and the Salesperson/PM wasn't around either. I called the Salesperson/PM when I went outside to look at the roof, and let him know that I saw some issues with the roof. He came over and agreed that it wasn't acceptable. The team was called back to address, and one of them showed up. He replaced a couple of shingles, and then tried to leave again. He made it clear we weren't happy with the edges of all of the roofs, and that they needed to address. It was scheduled that they would come out a few days later and replace all of those shingles. So immediately we went from having a new roof to a repaired roof. When the team did come to repair the roof, they were supposed to start at 8:30 am. The first person finally arrived at 10:20 am. and they starting working at around 10:40 am. Once the repairs were completed I pointed out some areas I wasn't happy with, and was put in touch with Garrett Zarecky, the Merritt "Production Manager" and was told that they would settle in the next couple of months. Garrett scheduled a date with me at the end of September to come and inspect the roof. He also made a number of comments along the lines of "If we need to replace the whole roof, we will" and that he would check inside our attic space, if he felt it necessary. September 29th 2025 - Garret game to inspect the roof, did not go inside the attic, despite saying he would. He told me something along the lines of "I wouldn't be able to see any issues from in there anyway". He also noted a lot of my concerns, but told me he was happy with how the roof looked and how it was performing. He assured me that this roof was as good as new, despite admitting that they no longer worked with the crew that installed it. Nov/December 2025 - I was cleaning the gutters, preparing for winter, and noticed that there were still a number of shingles that had scuffs and even gouges out of them. There was also the head of a nail pushing through one of the shingles at the back of the house, close to the edge. There were a numbers of other issues with the way the shingles lay and looked cosmetically. I reached out to Jason, Bryan and Garrett, the Production Manager. Jason had left the company, which seemed odd for a person who had only started there a few months before, so Bryan came out to inspect the roof. He agreed that it looked like the shingles had been damaged in some way, possibly as a defect in the shingles, and asked Garrett to inspect the roof. Garrett told me that the damage wasn't caused by a defect, but by foot traffic. The fact that there had been enough foot traffic on my roof in the days after it was installed to cause damage, seems to be another indication of how poorly it was installed. Merritt's "Repair Guy" (Garrett's words), Alonzo, came out in December and removed large areas of shingles, replacing them

Very annoying company. I don't know how many times I had to tell them that I don't need their…read moreservices in my new home. Then I warned them about don't entering my property. Then they say they'll be picking up their underground traps, then they don't, then they sent an email with only two days in advance, then I have to reschedule because I don't need anyone taking any traps from my property. Hopefully next week I'll be done with this nightmare.

Ever since Anticimex acquired Killingsworth, I have not been happy with their invoice processing…read more I keep calling to have my invoive processed on the website and STILL nothing. I have been a customer for many years but considering looking elsewhere. Not recommended!!!

Please hire these guys if you have any mold issues! we had 2 previous inspectors that still missed…read moremold in our house and I was still super sick. in addition to being great inspectors, they really know what they are doin remediating it also. I researched for hundreds of hours and these guys were knowledgable, thorough and reasonable in their pricing as well. They know what they are doing and don't try to scam you. they were also very patient and empathetic really understanding my anxiety and fear from being ill. you can't go wrong with Cardinal.

We used Cardinal Restoration for water remediation and then they renovated our bathroom. The…read moreremediation team was so clean and kept our house so clean during the demo and remediation process! They lined all of our floors with paper and had fans and plastic to keep the dust at a minimum; thanks Reuben for overseeing this part of the work and your excellent communication! Next, we worked with Drew as a project manager for the rebuilding part of the project. Drew was very patient with us as we selected products and did end up changing small details along the way. We completely changed the look of our bathroom and it turned out perfectly! Cardinal knew exactly how to navigate this process with insurance which made things go very smoothly.

STOP restoration will not stand behind the work they perform... Terrible…read more This is work performed by STOP Restoration services of Fort Mill SC. The gap or split you see was never supposed to be there, as stated by the owner our kitchen floor was originally one piece and would be the same.. Also the wrinkles in the flooring was noticeable after the installation and confirmed by two different 3rd party inspectors to be installed incorrectly and new materials were not equivalent to previous materials.. After attempts to get STOP to correct the issues they constantly deflected responsibility for this and our home is not what it once was before this work. Please consider this before choosing this company..

OMG! Our bathroom backed up! It was early morning and I came downstairs and noticed clear water on…read morethe wood floors outside our 1st floor bathroom. Since the water was clear I figured I had a leak. I checked all the bolts and lines, plunged for good measure and then flushed. The nightmare then began. Greenish colored water started to overflow the rim. I plunged frantically and threw down rags and towels. Once things settled I started to make calls and as I did so the bathroom erupted with the other color liquid and pieces. I swear I will never have chocolate pudding ever again. Once I cleaned everything the damage was evident. The closet, entranceway, foyer, hall, living and dining room areas wood flooring and concrete foundation was now septic. Panicked, confused, and having never gone through anything like this before in the over 15 years living in this home my wife and I called STOP Restoration. Kaleigh, from STOP Restoration, was calm and walked us through the entire process step by step. She was not pushy and was patient with all our questions. Kaleigh went through the claims process, clean up / mitigation, and payment. Kaleigh made sure if we had ANY questions at all to just call. Reggie was our 2nd person we met from STOP Restoration. Reggie came out the next day to evaluate the damage. Again, polite, neat and most importantly explained everything, step by step on how the clean up / mitigation process would be conducted. During the clean up / mitigation Reggie and Jason performed the work. I can't even begin to explain how satisfied we were with the respect they had for our home in regards to not creating more damage. Reggie and Jason were both efficient, knowledgeable and kept us informed on the process. From start to finish STOP Restoration was amazing. We wish all companies worked with such empathy as they showed us. We HIGHLY RECOMMEND them!!! Vincent and Rosalia Cairelli Mooresville, NC