canceled my service 10/2025 thought that was the end paid the bill in full at t mobile. On 4/2026…read moreim in collections for not being specific enough in the cancelation of my account they kept billing me for a watch and a tablet i returned the modem for internet and said cancel my account which they said they had done i only have 1 account number with them they are refusing to credit back the charges for 10/25 till 4/26 even though they know the account and items on the account were never used in the time frame because everything i had on the account is with another carrier as of 10/25 im in COLLECTIONS contacted the resolution team they did not care was the feeling i got was a customer for over 20 yrs started with nextel who became sprint who became t mobile please consider not signing up with t mobile if you can help it Thanks for letting me vent

Worst experience ever the gentleman named John who works there has tried to help me twice an both…read moretimes got nothing accomplished he even went as far as having me sit on hold with tlife t mobile support for 45 mins when they clearly said an hour wait did nothing for me an when it hit 8 pm he kicked me out with out doing anything for me that I asked for I thought the customer was always right but iguess not there cause each time I asked for a phone he didn't give me one an had me go they were closing but I work every day so I don't have time to go during the day u think he would have at least got me the phone I asked for twice I guess I'm going for a third time see if I get Taken care or if this place is as bad as I think it is

Awful customer service. Did not do what they promised they would do. I'm not a customer and I'm…read morereceiving emails from this company about another customer's account. I've been trying to stop these emails since June of 2024. They promised to help 8 different times, 8 different ways and have failed. Awful.

Xfinity is stealing money directly from your account via your debit card…read more I took advantage of their Mobile phone offer. Hated the service, cancelled within 3 days and returned the phone within 2 weeks including shipping time. I received confirmation that they received the phone. That was 7 almost 8 months ago. Twice since they sent a notification of my upcoming bmo il bill for $283. I had to do the AI loop, then "chat" customer service to get it resolved. Then it happens the same way again! After not less than 5 hours each time with assurances that the account was closed yesterday without any notice $283 was debited from my account. This because I am an idiot and have Internet and cable services through them and they have my card on file. So after another 6 hours of the endless chat transfers and ticket escalations AND endless apologies for having Stolen my money I told I would go ave a refund the next day. Today! No refund and another 5 hours...starting all over again with AI, lateral transfers to customer service "chats"...Mind you...having to start all over with each agent I was transferred to, each agent "opening a new ticket" then endless "escalations" to a higher department..starting all over again. Then I will be emailed with confirmation in 4 days! They illegally debited my account which should be have been closed 7 months ago and outright stole my money. HOW IS COMCAST GETTING AWAY WITH SUCH BLATANT THEFT!! AND THEY MUST BE AWARE THEY ARE DOING THIS. Is it because customers are fleeing them because of shady price shifting, illegal increases to customers bills, outright stealing of customers money only to send them into customer service HELL via their AI, customer service "chat" on endless lateral transfers with more time spent with the agent making generalized apologies, assurance they will keep "an eye" on the entire process until resolved only to transfer you to another low level chat agent in India or Mexico where you have to start all over with the very first detail of the same ongoing event. Com to ast knows this system just makes it easier for the customer to walk away from the problem then spend countless hours pulling their hair out with no resolution in site. Yesterday after 4 hours I missed a doctor's appointment, was charged a $50.00 no show copay because I was invested for 4 hours and would have to start all over again and getting my $283 dollars back was greater than the $50.00 copay. Abd on abd on. Xfinity wants their customer to give up. That's why their baking resolution impossible. Worse once I do get my money back and I will...5, 8, 10? months from now I am sure they will do the same stealing of my money again!!!!! Xfinity knows...they know! Can we now refer to them as CRIME LORDS?