Upon meeting with the leasing office, everything seemed nice and professional. Things started…read moregoing downhill right after I moved in. Mainly the lies and confusion. The unit was DISGUSTING, even thought they said they are cleaners come. They later told it was not as clean b/c they used a different service than normal. The living room had carpet even though she told me it would be wood and they did not even bother to shampoo the bedroom carpet. Jen specifically will give you information and make a agreement and will alter forget or lie. IF you look all around the grounds they focus on cleaning where they have to but the back of my patio was constantly dirty. They also do not do a good job on snow removal esp if you have pets. Beware. Rent will go up about $100.00 each year, I was there for 4 before I left. I should have left a while back but moving is a pain. I am much happier in my new place.

Great place to live! Melinda and Jen are very attentive and maintenance repairs are done quickly!…read moreI've been here over a year. Renewed my lease. My building is modern and very quant. It's quiet and nice resident's that interact well with each other. I would definitely recommend.

My spouse lived there from 09/07 to 09/11. Overall, the stay was uneventful. Minor maintenance…read moreissues over the years (problematic kitchen faucet, dislodged closet door) were eventually fixed. The rents were reasonable so we did not expect much. The increase every year was about $40 per month. Issues that did not bother us but may matter to others were: 1. Small capacity hot water tank. Water in the bathroom runs cold if turned on in the kitchen simultaneously. 2. Creaky stairs. Our neighbors were disturbed when we were lugging up our move-in boxes (no elevator). 3. Only 1 coin op washer/dryer per 6 units which is not available 24 hours. On our move out day, we discovered and reported mold. The move out was painless and our full deposit was returned with no questions asked. That itself makes me add two of the three stars!

I have been a resident of almost two years now. This community is very peaceful. The grounds are…read morewell maintained and there is almost always no trash lying around. The apartments are nicely equipped and any call I have made to maintenance has been answered promptly. I have no complaints. There is a beautiful pool on grounds and a fitness room. The staff has been updating the outsides of the buildings and that has been a major plus!. Karolina and her staff are professional and quick to act on any concerns I have had. The other residents are friendly-a lot of single professionals and family's. The only complaint I would have is my neighbor below is a bit noisy with music playing at all times of the day and night. I am happy to be a member of this community and remain very comfortable here.

I lived at Hawthorne Gardens for over 20 years. I anticipated living there for a few years and to…read morebuy a home from there. But I was so comfortable there it was hard to leave. So close to everything, markets, mall, easy access to major highways.15-minute commute to downtown Albany. Apartments were well maintained and very large for the $$$. The most important aspect for me living alone and being an older woman was how comfortable and safe I felt there. Never a hint of trouble in my 20 years there and Neighbors were very friendly. I recently moved to a warmer climate, but my miss the home I made there, it was a great place to live. If you are look for a reasonably priced, safe and comfortable place to live look no further than Hawthorne Gardens.

I have been living at Hawthorne Gardens for 4 years. The apartments are at a great value for the…read morearea. Access to pool, gym, and very responsive management and maintenance team. Our very cozy apartment is ground level, which comes with a few drawbacks (mostly that bugs find their way in more easily, and increased humidity = mold growing more easily). But the maintenance team is very responsive in helping manage these. These apartments were converted from an old folks home so if you're lucky; you'll get a wheelchair accessible apartment with some extra elbow room. The community feels very safe and friendly, walking distance to a variety of stores. Laurie (the property manager) is a sweetheart and will help you feel that you're right where you need to be.

This is a good complex, family owned and professionally run. The buildings are not very new, but…read morethe apartments are pleasant and the layouts are very comfortable and convenient What makes all the difference here is that the maintenance staff is extremely friendly, professional, and responsive. Any small maintenance issue brought to their attention has been promptly and completely repaired. The staff is INCREDIBLE about clearing and plowing the snow and ice in the winter. Apartments are roomy and the complex is quiet. In the summer, there is an outdoor pool and tennis courts. There is a year round room with fitness machines available for no fee. A good place to live.

From the owner: Our apartments are attractively designed to include tiled bathroom floors, large walk-in closets,…read morewall-to-wall carpet, and many other unique features. There are sunken living rooms, large dining areas, and small studies or dens adjacent to the living space.

Not worth the price. High humidity in summer, drafty & cold…read morein winter. MANY spiders. Backyard area almost always flooded, seemed like there was probably drainage issues. Refrigerator is very low quality, the door shelves fall almost every time you open it. The stove is poor quality, only one burner works efficiently. No bathroom linen closets and no bathroom storage except under the sink. Master bedroom walk in closet is half the size it should be to be labeled as "walk in closet". Most luxury apartment complexes come and replace the furnace filters for you, not this place. You have to do it yourself and buy the filters yourself, which would've been ok, except for the fact it's a size that is not common at all. We couldn't find a filter to fit the furnace at all, none of the major home retailers like Lowe's & Home Depot had it, not even Amazon. There are dead trees around the property, one tree fell on our car & there was no assistance with the damages. We had individual trash pick up with bins provided by County Waste, then they took that away and put in a trash compactor, where everyone has to bring their trash down to the compactor instead of having it picked up. The residents should've been able to keep the County Waste trash service. Grounds were not fully manicured & paved. Parking not designed well, if everyone had a car in each of their designated spots, you wouldn't be able to pull in it & out. Property was not yet complete, yet they sent notices to the residents about increasing the rent. Maintenance staff were very nice, I do want to point that out. Area is quiet & private & you don't see any of your neighbors' decks/balconies, which is also nice.

I have lived at the Preserve at Winding Brook since December, 2021 and have loved it! Very quiet,…read morefriendly neighbors and most importantly, the staff is always available when you need them. Would highly recommend the property! -Brittany

Be advised the company that manages Mansions at Delmar, Jones Street Residential Inc. is no longer…read moreaccredited with the Better Business Bureau: BBB Rating F Reasons for rating Failure to respond to 3 complaint(s) filed against business 4 complaint(s) filed against business I moved into Mansions Delmar June, 2023. I immediately regretted it, and because to my own circumstances I had to stay. For you the reader, let me tell you the facts so I can prevent the next person from hardship. During my two years at this location, several neighbors move in and move out within months, if not weeks of signing the lease. One neighbor found mold in the wall next to her newborn's crib and moved immediately. Another moved within a month after Management attempted to enforce a new policy without it being in the lease. Two different neighbors had a male maintenance worker walk into their apartment with their lone daughters inside either on the couch or in the shower. Entering without consent is a part of the lease, a clear indication Mansions of Delmar's Management cannot manage appointments and lack communication with their tenants. Nearly all neighbors consistently had utilities break, and it would take weeks to fix. My own personal experience included the toilet breaking, stove burners not working, broken dishwasher, and the garage door not working and failing nearly four times. During the initial garage door fix attempt when I first moved in, the Lead Maintenance worker told me the owners do not pay to fix things. They put a bandaid on the problem. Let me also inform you of the one inch gap in my front door, the cheap windows and sliders which do not retain heat/cold. Expect a very high electrical bill. I found drug wrappers and paraphernalia in the dog park located inside the complex. On the drug topic, I hope you enjoy the scent of marijuana around your residence, and inside your residence. There were so many upset tenants, the maintenance worker is often swarming around the Manager's Office to act as a body guard to protect the Manager, Jessica Bradley. While I was waiting to address an issue, the son of an elderly woman, the woman whom resides in one of the apartments, walked in. He was in the office to complain his mother's AC was not working again, and it was an extremely hot day. It was then I informed him he should find his elderly mother a new location to live. I told him about several complaints from tenants. He said he had no idea, the complex looked decent from the outside. I told him looks can be deceiving. After finally leaving the location, I expected my full deposit back. I lived in apartments my entire life and have never not received my deposit back. So let me tell you, and especially those with a pet, do not expect to get your deposit back. They use the pet as a legal excuse to justify damage. Damage not even there, or from previous tenants. Record everything on your move in, but unfortunately you cannot record the under side of your carpet. Management claimed my trained golden retriever destroyed the carpet and somehow the floor molding. They took photos of ripped up carpet to show stains underneath. I asked them why they needed to cut the carpet to then find damage. Jessica Bradley explained it is standard protocol. When I advised them there were no surface stains during my residences and questioned why they felt inclined to cut the carpet, I received no logical response. Lets be honest, they intended to replace the carpet whether there was damage or not- my apartment was one of the few not remodeled yet. They did not want to pay for it themselves. Here is the exact breakdown to their egregious amounts for various things: "...carpet replacement charge of $962.54 due to staining and urine markings throughout.. trim replacement charge of $829.55 due to pet damage and final water/sewer of $54.63; less your security deposit of $1,652.00." For you the reader, this place is nothing more than a scam. Save yourself a lot of money and hardship.

We have been living here for 4 years now. We can not wait to move out this year after our lease…read moreends. Pros: Neighborhood (clean air,quiet-peaceful, no parking problem) Maintaining team: they take care of you as soon as u contact them. They are 3 people who work like superheroes Nancy: always friendly and problem solving CONS: Management!!! No Pool: I mean look at the pictures that I shared from my bedroom. This is my bedroom view like last 1 year and no I am not kidding! This pool has been 'renovating' for 3 years now. Every year we decided to move out they said 'this summer will be open'. We stayed and summer went dry! This area has super humidity and is crazy hot during summer. You need a pool! That is why I am. okay to pay more rent than having a condo with less rent but no pool. So Delmar at mansions is more expensive than other places because of the amenities that we have not really seen in a long time. So time to move out :) MOLD: The building gets moldy outside, if management feels it, they send a high-pressure wash team- do not expect that will be often. The last time I complain about mold on my patio I have been told first: it is bug spray, looks like that. Second time: they scheduled a team for a high-pressure wash and the team showed up 40 days(!) after my complaint and when they do wash walls, your windows stay like pictured our next-door neighbor moved different unit by management because mold was inside of his house. Fans and ac units: The bathroom fan is annoying! I told the maintenance team, and they said it is how it suppose to be! Omg, that is too noisy! Especially while u are sleeping but your spouse takes early morning use there! U wake up, I am not kidding! And AC fans are located outside of first floors patio. That is not fun any time of day if you live on the first floor bc super noisy. (video) Walls: Walls are thin. My unit is on the first floor. I can easily hear every footstep of my neighbor when he uses his stairs, or they talk to each other. Luckily we have respectful neighbors, and not too much problem if they do not walk into their apartment ‍ Internet service!!! I am tired to write down ,glad to be moving out Ps: Tmobile users, sorry no phone service in a big part of this area.

Great maintenance, well maintained grounds. I never have a need for a work order but on the off…read morechance I do it is taken care of within 48 hours. Janay is an amazing rental manager. Love living here.

Terrible company only cares about the money. I rent an apartment from carpenter village and told…read morethem the called the rental and property manger a few times about upstairs neighbors being really loud throwing the ball all night waking up my children. pleasant To speak to but never called me back. So I called the company and asked to speak to a person higher up then them the receptionist laughed and said hahah the president of the company won't talk to you. I was very baffled because the president is a person just like us why can't he talk to me about his apartments. terrible and very unprofessional she then said "I am not a therapist" and hung up the phone on me