I don't even know where to begin. My girlfriend and I, a couple in our early-mid twenties. I was largely fine with living wherever as long as it was clean, safe for her, and not extremely far from work. She ended up finding these apartments a stones throw from her parents house and where she grew up. She was inexperienced in apartment hunting and rushed through the tour. She texted me right away and I more or less agreed. This was my fault for not coming to check the place out myself.
I'll start with the apartment itself. Filthy. Fan wasn't cleaned in Lord knows how long, entire bathroom had to be scrubbed with bleach and whatever other chemicals, kitchen had to be scrubbed floor to ceiling. Eventually, when it got cold, we found out a window was extremely drafty and has to be "taped up" in winter. Again, more on us than anyone, but still important.
The issue is with the property management people, Alicia and her boyfriend/husband/whoever he is. Our apartment is a 2bdr and it was verbally agreed to that the spare bedroom that was an ungodly baby blue color was to be painted either before we move in or soon after. Flash forward weeks after we're in and it still isn't painted and not only that, they are trying to weasel out of painting it because it wasn't in writing. This was before a friend who lives here warned us to always get everything in writing from this woman otherwise it will become an issue. 6 weeks after we move in its finally painted. Except they did the shoddiest paint job I have ever seen. They came back for another coat and while better still looked terrible. I took pictures and it was apparent that it wasn't acceptable so about 8-9 weeks after move in our spare room is painted.
Prior to this, the week we moved in, they came over to discuss some stuff with us. Once the official business was done the convo immediately switched to gossiping about the other tenants. While our friend had warned us about them doing things like this and us making it apparent we don't give a damn about the high school drama, it still continued.
The biggest issue thus far was today after a big snow storm. The snow emergency procedure they posted on our doors literally says, word for word(will post below) "...move all vehicles into the roadways between the time of 10 Am and 2 Pm to allow the plow to completely clear the lot." It doesn't say BY 10 Am, it doesn't say BEFORE 10 Am, it says IN BETWEEN 10 Am - 2 Pm. Around 11am today I get a text from my girlfriend saying she was called and to move the cars. As i'm getting ready to go do that Alicia calls me and right off the bat is yelling, incredibly rude and aggressive, and for no reason. I didn't say anything or do anything. At this point I get angry for being yelled and chastised for nothing and explain to her what the sheet exactly says. Still fuming she says "I KNOW what the document says!" and proceeded to say I was wrong, insist that I misunderstood/misread it, everyone else got it why didn't you, etc etc. Regardless of being tired and overworked (if even the case) you don't yell at the customer for giving you $5 for a cheeseburger when the menu says its $5 when its actually $8, you "yell" at the person who listed the price wrong. Not just that, but you don't imply the person is dumb and can't read simple directions when its clearly stated in front of them and you're the wrong one.
There have been other minor issues with them such as stating the first time we lock ourselves out is free and after that its a charge. Well, we locked ourselves out for the first time the other night and she straight up said we had to pay for them to come, until I reminded her that it was our first time doing it. Possibly just forgot or does she get enough people with that to make some good side money?
Our shower didn't have hot water and neither of us showered yet so I called after checking multiple times over an hour period. They checked the hot water tank the next morning (actually very surprising) and said it was fine but the way it sounded you'd think I asked them to climb Everest for me. You don't have to go out of your way to be nice but Christ every encounter is something else.
I have pictures of stuff like the blue room and some of the filth but unless requested I won't take the time to post.
Learn from our mistakes. Don't move in here. It isn't even cheap, around $950-$1k for a 2bdr that is quite old. Can NOT wait to move out. read more