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    Phelps Funeral & Cremation Service

    4.3 (4 reviews)
    Open Open 24 hours

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    Omps Funeral Home and Cremation Center - Amherst Chapel

    Omps Funeral Home and Cremation Center - Amherst Chapel

    3.0
    (2 reviews)

    I just posted a review of the worst customer experience possible. It was provided by Omps Funeral…read moreHome. The review was posted under South Chapel, It should have been posted under Amherst Chapel. My Error. Omps provided horrible, Unfeeling and uncaring service to my family when my 40 year old son who was also a father sadly and suddenly died of a heart attack. The service was the worst possible! They overcharged us and acted in a rude and unprofessional way. Even using an inappropriate attempt at Funeral Humor. Which as a grieving parent is about the last thing you wish to hear. You make up your own mind I think behavior such as this has no place at any time or in any place. We certainly will not ever again use this organization!

    When my step-mother passed away, Omps Funeral Home was there to fully assist my family in our time…read moreof need. All the staff there are very kind and professional and go above and beyond in customer service. The Funeral Director, Matthew Shehan, was nothing less than perfect in his work ethic, professionalism and compassion in assisting our family with the details in the handling of Bonnie's funeral arrangements. At first we weren't sure that we were going to have an open casket because we didn't think that she would look like herself but Matthew assured us that he would be able to and he did. We were able to find and compile many photos of Bonnie and sent them to Matthew. By the next day he was able to get them processed into a memorial DVD to be played at the planned memorial service. The DVD photo montage was very professional and tastefully produced. He also chose the perfect photos to use for bookmarks and programs and those turned out beautiful as well. I have nothing but high praise for Matthew Shehan and all the staff at Omps Funeral Home. Special thanks to Kandis Jenkins for assisting us with follow up paperwork and copies. Thanks for looking out for my dad. Thank you all for everything.

    Brown Funeral Homes & Cremations

    Brown Funeral Homes & Cremations

    3.4
    (9 reviews)

    I just finished pre-arranging my cremation with Steve Hedges. He made the process simple and easy…read moreto take care of. They are very kind and professional. I would highly recommend them to anyone.

    I cannot say enough good things about Brown Funeral Home. My brother died suddenly and from the…read moremoment I arrived with other family members to make my brother's arrangements, we were treated with the utmost respect and compassion. My brother had money to pay for a funeral many times over, but without a death certificate my nephew was unable to access any information regarding life insurance policies or bank accounts. When we arrived, we laid our cards down on the table, advised how much we had to spend and Jorge (our funeral planner) went to work crunching numbers and delivered a funeral package that honored my brother and was within our budget. I have contracted with other funeral homes over the years for other funerals and have been subjected to high pressure tactics exploiting my grief to try to up-sell me into buying things that were unnecessary. Not Brown's. We were shown only those things that were within our budget and not shown high end, top of the line caskets and vaults that would only compound our grief. We received a funeral that was thousands of dollars cheaper than what we would have paid in Maryland. And everyone I spoke to went out of their way to make our family feel special and accommodate all of our needs. I read some of the other posted reviews regarding Brown Funeral Homes and I'd like to correct a misconception. Some people believe it is the funeral home's obligation to produce a death certificate shortly after they pay the funeral home to procure them. They can't produce what they don't have. Anyone who googles "acquiring a death certificate in West Virginia" will learn that West Virginia is one of the worst states in the country to acquire a death certificate. They are ridiculously slow. I developed quite an affinity for the staff of Brown's. They treated me with exceptional professionalism. Please be kind when seeking a death certificate from them. If you get frustrated, just imagine how frustrated they must be trying to procure death certificates for the many families they serve. These are good people. These are trustworthy people. Trust them with your families' needs. You won't be disappointed. Thomas Ross

    Phelps Funeral & Cremation Service - funeralservices - Updated July 2026

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