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    Phenom Muse Salon

    4.0 (2 reviews)
    Closed 10:00 am - 6:00 pm

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    Sullivan & Turner - Dr Raj Darji DMD

    Sullivan & Turner

    3.9(8 reviews)
    0.6 mi

    First timer giving a bad review. I am having an issue with Dr Turner Romanko's office and I've…read morecalled Cathy (office manager) two weeks ago to explain the situation. (keep getting billed from a broken tooth done by the oral surgeon who is handling the situation- different office) (came to Dr Turners to fix the tooth) Like I said, I left the message two weeks ago with the front desk person. Instead of calling me back she sent me a letter (replying to my call) In this said letter, it stated that I didn't make the complaint (of my sons broken tooth) until 4 days after the procedure, which is not true. Procedure was done on a Thursday and I spoke with the surgeon on that Saturday when he was away. Surgeon called me back from his vacation! Instructed me to call my son's dentist to fix it and he would foot the bill. Called Dr Turners office that Monday and they got my son in that day to fix it but the bonding keeps coming off the tooth. After getting this letter yesterday, I called Dr Turners office and Cathy is off. Works Tues, Wed, Thurs. Then I called the surgeons office. He actually called me back today to further understand what Dr Turner's office is saying because none of what Cathy said happened at the oral surgeons office was true. Instead of calling me back, she made up information and made it out to be our fault when my son's tooth was broken during a procedure. At this point it's not about the copayment, it's about what's right. The last sentence of her letter states, "We consider this matter resolved and appreciate your understanding." Does not give me a chance to explain what actually happened. Moral of this text is to stsnd your ground. Your integrity is important. Cathy was not there at the time of surgery and is making up stories about the surgeons office. Also- still hasn't called me back. That's an unprofessional establishment, if you ask me. Not to sound dramatic but my son was the victim in this situation and Cathy and Dr Turner are making it look like I did not report this quick enough and who knows if his tooth really broke during surgery. And any further problems with the tooth is on me. When in fact the surgeon said it's not! The actual moral of this text is to return a patients phone call and all of this would have been avoided. She called the wrong people and took their word. Needless to say we will not be returning to Dr Turner Romanko.

    Dr. Sullivan and Dr. Darji provide excellent dental care. The office staff and assistants always…read moreexplain things clearly. I have been going to the Medford office for almost 40 yrs. I highly recommend this practice for all dental concerns

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    Phenom Muse Salon - cosmetics - Updated July 2026

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