If you are looking for quality hospice care for your loved one DO NOT go here. From beginning to…read moreend they offered little to no support for my mother and our family. In three months that she received care with Heartland she went through 3 nurses, 2 chaplains and I had to refuse to stop working with the 'bereavement counselor' and their 'social worker'. The people at Heartland are not trained to deal with complex grief. They frequently missed appointments, would not return phone calls, and mentioned a lot that they had a nursing shortage when I would be angry at their lack of response when asking for help or guidance from their agency. In my mothers final hours I made no less than three phone calls for nursing care to them in a two hour period. On call did not respond to me AT ALL. My mother took her last breaths while I was pleading for a nurse to return and it took two hours and three phone calls to get someone to my house. The 'bereavement counselor' rarely showed up, as did the SW. when we first contracted with Heartland they informed us they took care of the 'physical, spiritual and emotional needs of patients AND their families'. I know this because every time I called I had to listen to their on hold self promotion of this. Well, we requested ALL the help. We wanted everything. What we got were once monthly visits on their schedule, not ours and no consistency. When my mothers chaplain died very unexpectedly the 'bereavement counselor' didn't have the courage to come to our house and tell my mother herself. She texted me. I had to tell my dying mother that her chaplain had passed. When she asked how my mother was, I told her she was upset and wanted to speak to someone. She DID NOT respond to that text. If you need emergency nursing care do NOT call them. I only called for emergency care a very few times before the last week of my mother's life. Both times I called before 'regular' work hours and requested help. Both times, HOURS after I called, heartland hospice tried to make me wait for care for my mother until AFTER A STAFF MEETING. These meeting lasted 2-3 hours. I know because I asked and pitched a fit every time to try to get my mother care. No family should have to fight with their HOSPiCE provider to get a medical response and care and attention. One day after my mother's death and NO bereavement counselor has been made available to me, I reached out to the one chaplain left personally on text and he could not come but sent someone in his place- 30 minutes after my mum died. This agency is UNAPOLOGETIC in their lack of care. DO NOT go here thinking your spiritual or emotional needs will be met, or even prioritized. My one regret caring for my mum at home was working with Heartland Hospice. My dying mother and I discussed this because so many appointments were missed and calls and text messages unanswered. Please DO NOT entrust them with your loved one's care.

I am honored to work at Heartland with such an incredible team! Our goal is to guide patients and…read moretheir loved ones along the journey of their last days. Death is a part of life and we will be there to navigate a patient through their final days in peace and comfort.

They call it hospice. I call it a lie…read more They said she'd pass peacefully, but they let her die. Not in comfort. Not with grace. They drugged her slowly, till breath left her face. My mom was a fighter. Couldn't speak much, but she could feel. Gave thumbs up, nodded "yes," she knew what was real. They said "quality of life," but stripped it away. With morphine, Ativan, three times a day. No consent. No alarm. No time to prepare. Just silence, excuses, and cold vacant stares. She wasn't in pain. Not until they said so. She wasn't "transitioning" till they made her go. They said, "Comfort meds," but that comfort kills. My mom weighed a hundred pounds, you don't need that many pills. They told me hospice would help. That she'd be safe. Instead, they gave her a coma and called it fate. She had faith in God. And so did I. But I watched as they played Him deciding when she'd die. She wasn't ready. Neither were we. She sat up watching TV just days before peace ceased to be. No call. No warning. Just a final breath. And a nurse with no tears to declare her death. I wanted her to go on God's time. Not theirs. Not with syringes, and blank, empty stares. They call it hospice. But I've read the signs. This wasn't care. This was a crime. So now I speak, for those who can't. For every silenced patient, for every final chant. Hospice? You mean silence in disguise. I watched my mother suffer, while they fed us lies. But I won't be silent. Not now. Not ever. She deserved more And I'll fight forever. Until justice comes. Until truth rings through. She was more than a patient. She was my mom. And they knew...

Physical therapists were great. The daily help staff were attentive. The only issues were that the…read morecharge nurses were always slow in responding and the food was pretty bad.

To start off by far this is the worst Healthcare facility I've experienced in my life of 60+…read moreyears,this knowledge come first hands on with "I've done it myself for months" in this facility cleaning my love one room daily because the young men come in and only collect trash on a good day,The halls and the 2 elevators are always dirty,OK I've went in on 2 different occasions to visit which now are understand to have outbreak of the flu posted on the door and upon entering always no mask..The food is horrible I dare anyone to say otherwise I have pictures of everything that was sent to my love one but I close this this issue hear with the staff that I came in contact with were fine but the Administrator was really unprofessional to talk to,the Housekeeping Manager well they go hand in hand no professionalism at all..I'm very disappointed in the care and many concerns and complaints that went along with this awful experience at this facility.Again these are my views only on first hand contact at this facility and my God bless and continue to protect your love ones..I'm sending stars just wouldn't let me.

The owners of the company contacted me personally to resolve the problems we experienced with their…read moreadministrator and to apologize for the experience. We have received the appropriate supplies and have agreed on a path forward. I think families have to be advocates for their loved ones no matter what company is providing hospice care. Having the supplies when you need them should not be an additional stress to an already stressful situation. I am appreciative of the efforts taken by Interim Hospice to resolve the issues.

if I could give this company zero stars I would they put profits over the quality care of the…read morepatients. they keep employees that smoke weed at my house instead of firing them, even though I called the office to report that the aide was smoking weed in my garage nothing was done. They seem to treat the good employees like dog doo doo. this is why they are short staffed. they would rather employ people who sleep over nite at my house instead of being awake for the over nite to take care of me. by far the worst home health company ever. they called me a high priority client. Yeah high priority alright they spend a lot of my money and I didn't get the services I was promised instead I would come out in the middle of the nite and see the over nite staff sleeping. One lady was snoring so loud she woke me up out of my sleep. While I am paying them $32.00 a hour. they make you promises then crap on you. lie to you starting from the VP /of PCCS down the line. dont waste your time sending your loved one to this place. they will just take your money and waste your time .. extremely dissatisfied customer. again if I could give them no stars I sure would !!

First it was my dad needing hospice care for a very short time and then my mother shortly after my…read moredad passed away. The hospice care that my mom received was remarkable followed by genuine concern for her well being by the entire staff! She thoroughly enjoyed her weekly visits by her nurse. I so appreciated the weekly updates.

Our family was referred to At-Heart Homecare and Hospice by our parents' family physician. We…read morestarted home healthcare at a time when my beloved father needed extra assistance. Their team allowed my father to feel safe and secure at home as long as possible. When the time came, the hospice team provided coordinated care and expertise during the much needed transition to a residential care facility. The support and guidance by my father's RN at At-Heart truly helped in our time of need. The care and attention on a weekly basis attending to my father's needs were greatly appreciated. We appreciate the At-Heart Homecare and Hospice's staff's efforts to go the extra mile and address our family's concerns.

Compassionate Care Hospice of Chesapeake did a fantastic job of caring…read morefor my mother for the last 2 1/2 months of her life. Stephanie, RN, and Ebony, Nursing Assistant, were caring, supportive, attentive, helpful, and went above and beyond expectations. The nurse and personal care assistant treated my mother with dignity, compassion, and respect. They anticipated the needs of the patient and family prior to the necessity arising. Administrative staff were extremely cooperative in getting Family Friendly Leave documentation completed and they facilitated getting the death certificate signed in record time. When researching which hospice company to use, I discovered that many companies offer both Home Health and Hospice Care. My family and I wanted a company whose staff was not divided between home health and hospice, but whose singular focus and mission was to provide care and support to hospice patients. I am thrilled with our decision to use this company and highly recommend Compassionate Care Hospice of Chesapeake to anyone needing to arrange for hospice care for their loved ones. I score Compassionate Care Hospice a twelve on a scale of one to ten. --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus

I strongly urge everyone to avoid this company if at all possible. Do not leave your loved ones…read morecare in this company's hands. Our dear mother is near the end, and this company was recommended by the Oncologist, and has been a true utter disappointment in every aspect. I believe since they are paid directly thru Medicare, there is zero follow thru or truth to their business. Misleading, highly unprofessional and lacking care or concern for their patients or their families. Luckily we are able to afford an outside nursing service to actually give us some help, but we feel horrible for the families that can't afford to do that. I really hope this is not the same service they provide to all their end of life patients. Please search out other companies in the area! Do your research! Do not take this company for their word!

Suncrest provided hospice care to my mother, who was living in Atlantic Shores Assisted Living in…read moreHarbourway. We brought them in to help with Mom's comfort care in October after she'd been diagnosed with Bladder cancer at the age of 92. Suncrest provided so much assistance to my mom and our family. The staff was friendly, considerate, and caring. They gave my mom lots of laughs over her last months. I was with my mom almost every day as her health failed, and the comfort I got from their presence and support was immeasurable. In particular, nurse Christina, CNA Jayda, and social worker Judy were so wonderful. They, along with a phenomenal staff at Harbourway, allowed me and my family the ability to say farewell in a calm, loving environment. I would not hesitate to engage them again (and I hope that's a long way off...). Thank you all for making my mom comfortable in her last months.