we will want to compliment ,Chris Collins, Britany,and all your staff for every time a visit and…read morephone call, professional kind,courteous, customer service with a million thanks.

We had a fraud on our auto payment method and the number was changed. Instead of calling us or…read morecontacting us in any way, we got an auto cancelation warning. After 14 years of using him as an agent and always paying on time there was not a single indication of a person being on the other end. I was frustrated when we totaled our car out of state and they did not help us in any way, but I was talked out of changing agents at that time. I wish I had so he hadn't gotten our money all these years. The purpose of an agent is to help you and this group absolutely does NOT. Find someone better.

I had an awesome experience with State Farm in Crystal Lake Illinois after getting a new phone I…read morelost my connection to my mobile App and my Drive Wise it was a nightmare but Eric and his co-workers and tech support fixed that issue after being on the phone they did some trouble shooting and put in a ticket they got me up and going . They called me back to make sure that everything was working properly I would recommend this company to anyone that's looking for a great insurance company.

Ah, WOW!! THIS IS MY INSURANCE OFFICE. THE STAFF ARE QUALITY HUMAN BEING, THEY BELIEVE IN GOD,…read moreKINDNESS, AND A HELPFUL ATTITUDE. Ian always floored at the courtesy and helpfullness I encounter everytime i go in. And yes my insurance policies are terrific, this is good old fashioned customer service seldom seen anymore. Im thrilled with their products yes, but im impressed with the quality human beings that work there. HIGHLY RECOMMEND!! Let State Farm corporate.. Give Jason and his staff a company PORSCHE, in the color of their choice!

as a business owner I deal with insurance daily and through my years I have never received such bad…read moretreatment from anyone remotely close to how me and my clients were treated today!

This office has been very nice to work with over the years; I have auto and renter's; coverage and…read moreprice are good. James Palmore at this office is outstanding to work with!!! I have communicated with him regularly throughout the last few years and I again spoke with him today. He has ALWAYS been the most caring,  pleasant, professional, fun and amazing person to talk to; business and personal wise. It's so great to have someone like him to help; it makes a world of difference how he treats people.....a WORLD!

I had an absolute horrible experience with this team. After months of back and forth, poor…read morecommunication and non-submission of documents I was told over email there was "an increase in my premium". After calling in to find out the news I was told the policy premium went up over 2x. I cancelled and am with another company. This is some of the worst service I have ever received. I would strongly advise staying clear of this location, there are much better agents out there. UPDATE: upon the policy fully cancelling State Farm has issued me a refund of ~$550 instead of the over $2,000 I am due. This is because they are calculating the refund amount off the new higher premium that I never agreed to pay. A VERY shady practice, and the customer service from Joe's team was absolutely non-existent. I have had to deal with them and the underwriters through escalations with the corporate office. Even the corporate office said multiple times my agent should be handling this directly by having conversations with the underwriter. Very early in the process this was one of the worst customer service experiences I have had, at this point it is simply hard to believe that a business could care so little.

Had a great experience with this office. Very professional and communicated all of my options…read moreeffectively.

Great experience . Lisa is great every time i called she help me and get my work doneread more

Everyone here is always eager to help & fast to respond. They never make you feel like "a stranger".read more

I recommend this place. The team is very knowledgeable there. They helped me with getting a great…read morequote. It's nice to have an honest and helpful insurance company that I can trust in my neighborhood.

My wife & I worked with Mike & his team when we lived in Chicago with both Auto & Renters Insurance…read morepolicies. The rates we were provided in the three years with Mike were great compared to competitors and the communication was very timely. Mike's staff (we worked with Alex and then Joe) reached out regularly to provide updates and were quick to respond to any questions we had. We recently left the Chicago area and Mike and his team were very accommodating with sending over information. Joe even worked with our new State Farm agent to ensure everything was transferred over properly for our new state. We have only had a good experience with this group & would recommend them to anybody in the Chicago area.

Ive been with Chris about a year or so now. I was shopping around for insurance and I decided to go…read morewith an independent insurance agent. Best decision I've made! Chris set me up with a quality policy and saved me a good amount of money then and now at renewal. Will recommend Chris to anyone!

I moved my bundled auto, renters and umbrella liability insurance policies over to R Hobbs…read moreInsurance Agency approximately three years ago when I got really fed up with my previous insurance agent who was a captive agent to a well known large national insurance company. When I moved my insurance policies over to R Hobbs I immediately saved approximately 30%. The savings was huge! Chris and Lynn at R Hobbs are wonderful people and easy to work with. Very professional!! The difference is their agency is a brokerage and they can shop around insurance policies across many insurance companies to try and get their clients not only the best insurance coverage but also a better price than the captive agents. I should have moved my insurance to R Hobbs long before I did and I would have saved even more. I highly recommend R Hobbs Insurance.

Absolutely the best service from Alexis. He got the information I needed immediately, followed up…read morepromptly and even stayed after 5pm to help me. The absolute best!

Very helpful agents. Extremely knowledgeable. No nonsense when it comes to understanding what I…read morewanted with insurance. Appreciate their honesty.