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    Thomas B Henderson - State Farm Insurance Agent

    3.0 (6 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Thomas B Henderson - State Farm Insurance Agent

    Homeowner or property

    Car and truck insurance

    Life insurance

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    Brian Welch - State Farm Insurance Agent

    Brian Welch - State Farm Insurance Agent

    (17 reviews)

    I normally don't write reviews as much anymore but felt compelled to for this State Farm branch ran…read moreby Brian. This past weekend, my wife and I were looking at cars and it took much longer than expected. Upon finally agreeing upon the contract with the dealership, I noticed it was hours past Brians's office hours (on a Saturday). Feeling dejected we couldn't walk out with the car, I emailed him with the expectation of him responding on the following Monday. Within 30 minutes, he got me setup with a new car policy, a rate, and I was able to walk out with the car. A little about my background: I moved to Illinois back in 2010 after accepting a job offer. I came upon Brian after reading good reviews about him. Fast forward to 2020, he's been my agent through my first car purchase, my engagement ring coverage, my dog insurance, my first home purchase, and now my wife's car purchase. You can say he's been at my every major life milestone. A good insurance agent is there for you when you need them the most. He consistently responds in a timely manner and takes time to explain things through if there are any questions. Brian's done fantastic through the past decade. I actually don't live in the Northwest suburbs anymore but continue to use him due to my trust and confidence in his business.

    After a subpar experience with another agent, I found Brian Welch online. His office was…read moreconveniently located and he had good reviews so I thought I'd give him a shot - I mean, no one could be as bad as my last agent!! Seriously! I've been with Brian for roughly 3 years now and it's been bliss! Brian is always helpful, makes himself available, offers insight and most importantly, has his clients' best interests in mind. I always call him and only give him my first name and I'm always amazed he knows who I am! He's always positive, extremely helpful and really ready to help with anything I need. And can also attest that he's gone out of his way to offer advice when I've needed it. I highly recommend Brian as an agent - you will NOT be disappointed.

    American Freedom Insurance

    American Freedom Insurance

    (114 reviews)

    I called American Freedom after having my 1st accident with my Infiniti. The lady that answered was…read morevery friendly and courteous as I asked a thousand questions about what to do. She offered to email me the paperwork and shop information, which i really appreciated. It was hard finding a good insurance rate for my coupe. American Freedom got me a great rate. I definitely recommend.

    I am extremely disappointed with my experience with American Freedom Insurance…read more I had an accident involving my 2018 Chevy Cruze when I hit a deer. I submitted my claim expecting my insurance company to help me through the process. Instead, my claim was denied based on an allegation that my vehicle was being used for work. I strongly disagreed with that determination. My vehicle was being used for personal transportation and commuting, and I provided documentation from my employer confirming that I do not transport clients as part of my job. Despite providing this information and appealing the decision, I have continued to deal with this situation for months. What has been especially frustrating is the amount of time, effort, and stress this process has caused. I expected my insurance company to investigate the circumstances fairly and work with me, rather than leaving me feeling like I had to fight to have my claim properly considered. I have since taken the matter to the Indiana Department of Insurance and am continuing to pursue a resolution. I am sharing my experience because I believe customers deserve to know how their claims may be handled when a dispute arises. Based on my experience, I would encourage anyone considering this company to carefully review their policy, ask questions about exclusions, and understand exactly how the company interprets vehicle use before choosing coverage.

    Thomas B Henderson - State Farm Insurance Agent - homeinsurance - Updated September 2026

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