Erick was amazing super helpful. We drove three hours. He took videos for us and worked with us to get where we need.

Their service department might communicate some but their actual work ability is questionable. Took my Tahoe to get the 4wd looked at since it will engage by itself. After the replace the encoder motor sensor, still did it. Took it back and the technician did it 6 test drives and my power steering pump "exploded". I knew the pump was leaking but pretty sure in the efforts to replicate the issue he was repeatedly turning the wheels hard right and hard left and the pump lost all its fluid and the "test drive" was continued with a empty pump. Now out $1500.00 and I will never be taking another vehicle to them or buying a vehicle that requires them to service it if at all possible. I know the pump needed replacement but I wouldn't ever have a dealer do that since their will always overcharge. I am not dealer tech but I know when a power steering pump needs fluid by the noise when they are older and to stop driving it. read more

Courteous staff at the GM service department. Nice waiting area with TV. A second waiting area for parents with small children. Coffee, cokes, and water available for free. My service times have always been relatively quick. read more

Best Toyota Dealership I've ever done business with. No hassle buying,they are upfront with the price, it doesn't change at Finance. Trade in value is fair. After the sale, they don't forget who you are. They are friendly and courteous. Service is outstanding, they only do what you requested to be done, nothing else without your permission. read more

I take both Toyotas to Wright Toyota. They have excellent prices, very courteous and I trust them. They only service what's needed, anything that requires additional work, they advise you prior to doing any work. The Sales Staff are extremely nice, mo pressure, they don't add additional items on your vehicle you don't want. Financing is smooth and easy. They get you the best interest rate they can. They offer you the extended warranty, if you say no, they don't pressure you like other Dealers. They respect your decision. They treat Customers like Family. They remember who you are after the sale. I trust them if my wife takes her Camry to be serviced by them. Other Dealers I don't! read more

Toyota service department isn't that great. Rotated my tires and didn't reset the tire monitors. Shows the opposite tire being low. Sucks when you air the wrong tire up because it tells you that tire is low. read more

The wrecker hauled me in from the Interstate and they were very fast about diagnosing the problem. They didn't have parts and gave me the option non Toyota parts from O'Reilly. They had my car diagnosed and fixed in a couple of hours. They were very friendly and helpful. read more

Phil Wright Autoplex - They were able to fix my car, so I didn't have to start making payments on one of these! - Auto Repair Near Me - Russellville, Arkansas

The Stadc@ Wright Toyota are down to Earth. Nice, friendly, professional no runar. There's no pressure to buy. They are upfront on pricing, the price quoted is what you pay Finance doesn't add any charges, they present extended warranty but no pressure to buy. If you decline, that's it, no pressure to buy. They search for the best interest rate. Unlike other Dealers they don't pressure you to buy anything. Good trade in value too. They will get you the vehicle you want if it's not in stock. Service department is top notch, they have good Techs, they know Toyota's. Nice customer service Lounge, sales rep will visit with you and no presto buy. You will see the same Staff, they will remember you. You are not just a number, you're a customer. We want buy anywhere else. I trust them if my wife takes her Camry for service Tom Dashiell read more

This is my second car purchased at Phil Wright Autoplex and my first Service for an oil change, lube and tire rotation. They work as a team to make sure the customer is comfortable and treated fairly. As a single woman, I am given as much respect as anyone else. I highly recommend checking Phil Wright for your next vehicle. read more

Using a dealership for service is just asking to be bent over. But sometimes you need a part that can only be had through Toyota. So I visited Phil Wright Toyota today (a sunny Saturday afternoon) to buy some parts. As I entered the showroom, I was met by a good old boy who turned me away, explaining that the parts department is closed on Saturdays. When I asked why they'd be closed on the day people are most likely to work on their cars, he explained that it's always been closed for the last 38 years. Apparently, any stupid idea should continue just because it's always been that way. It's also closed Sundays too because, you know, Jesus. Of course! Why would you choose to be open on the only two days a week when 90% of your customers actually have time to come to your business. Dear lord, they might even try to give you money for your products! Maybe they should stay closed all week long, then they won't be bothered by any customers at all. Forget these jokers and just order your parts online. I know I will. read more

My sister took her 2018 Tundra in to have the radio software updated and have a rattle in the door looked at, they told her that it was going to cost 110 for the software update, and that they didnt hear anything and that if they took the panel off and didn't find anything that it would be a $65 diagnostic fee. I went up there as their mechanic (mind you I have 20 years experience as a technician) I told them that it was not just a simple rattle that it was something structural, I asked Daniel if I took the door panel off and diagnosed it, what in the door wasn't covered under the warranty, he told me that a penny rattling wasn't covered under warranty. That statement alone was very insulting, I am pretty sure if it was a penny I wouldn't be taking it for warranty repairs, I did get a little cross with them after implying that I was stupid, I do admit. Now that I took the door panel off and took it up to the dealership to show them that the outer door skin had separated from the lower crash bar, the general manager said that they refuse to work on the vehicle. He also stated that everything I posted on social media was a lie.....I have now had my intelligence insulted and been called a liar by this dealership, needless to say I will drive the 40 miles to a different dealership and smile while I am driving. read more

I have to speak highly of this team... in a world where so many businesses are out to grab every dollar available and by not so scrupulous methods, this team has performed a prior service for me when my key fob broke and they did everything to save me 1/2 of labor costs and worked diligently to pull that off... 45 dollars to me is a lot if money when something is not budgeted in. I will always take my GM business to this team! read more

I was referred to the dealership by a family member. The service department ordered the tires to the size I needed; however, I gave them the wrong size. They notified me of the tire size difference and quoted me on the proper size. They were able to keep the wrong sized tires I had ordered for inventory and had my front end aligned, 4 tires mounted and balanced and saved me over $100.00 for the other two prices I received from their competitors. Dewayne and his team did a great job! read more

Great service i've been going there for many years they will help you with what ever you need I have never had a problem

Spent over $800 on new tires with Phil Wright 3 weeks ago. Was told they came with free rotation and a warranty. Had a tire blow out last night and today Phil Wright is refusing to replace it. They are saying I dont have a warranty even though we were told that we did when we purchased them. It is actually the main reason we purchased from them. Phil Wright will do nothing but LIE and rip you off! To put the icing on the cake for this matter I wrote a negative review on the Phil Wright facebook page. Shortly after this my husband got a call at his work. They threatened to call his boss if the review was not removed!! I fully plan to turn this company into the Arkansas Attorney General! read more