Excellent, great employees and drivers. Experience was good. This review was written over 1 year…read moreafter my experience. Not sure why their reviews are so low, they were very professional and actually went above and beyond for me.

We been using them for almost 8 years. One of the best transportation services. Especially drivers…read moreand staff

They came on time, took my dad up 3 flight of stairs. the two guys where very helpful i will use…read morethis ambulette service again

If I could leave 0 stars I would. I inquired online with a quote and they were the post reasonable…read morecompany, so before securing I had called and talked to a woman, asking multiple questions and reiterating my inquiry was for an ambulette service and what is needed for a 2.5 hour car ride (wheelchair access, lay down seat, room for 2 passengers and luggage). This person assured me all was right and to use the link within the quote to place the deposit. She noted that I can update via email any changes to pickup time (previously 12pm), which I did and they emailed back confirmation (to 1130am). Come morning of, I get a text message confirming an incorrect time (12pm), and asking questions I had already answered. I mentioned again I needed a specific time pickup (1130am) as it was a hospital discharge, and that I was already confirmed for this time. They noted they received it (albeit still confused as it was contracted from their previous question), then found they called and left a message on an unused number (not one I had ever given or called them from) confirming my requested time (1130am). Come 1145am, I call dispatch to ask where they are and they confirming they will be there at noon. I expressed frustration as we have been sitting out for 30 minutes and need to be on-time, to which I got no understanding from. Come 12:10, there is still no driver. I call again to dispatch which they say they are here- but no one is to be found. It took 30 additional minutes to get the driver to get out and come inside the hospital (as they told us nothing of when it arrived, etc) which brings us to 12:45pm. Already annoyed it is over an hour now after the pickup time was requested, we see it's an Uber handicap van (the sign visible on the front dash, and no logo whatsoever for this company). I specifically ordered an ambulate as my uncle needs comfort and medical needs should they arise in an over 2 hour drive due to his stage of cancer. I call again and reiterate what I requested and paid for, and who confirmed over the phone my exact reservation and request, and was hit with I could pay more to have an actual ambulate there soon. We had no choice but to take this Uber van from NYC to south jersey, and expressed I wanted to talk to a manager Monday morning and it was not acceptable nor OK that they mismanaged this reservation so terribly. The dispatch informed me that the error is in their inquiry form, but refused to acknowledge any wrongdoing after multiple times of me explaining I had it confirmed with a member verbally on their team, and in no place does the emails rate this was a Uber ride. I could have reserved this Uber van for 1/2 the cost if I wanted that route. I will be reviewing this with our bank, and would not recommend to anyone!

My parents don't speak English. They waited for two hours and I didn't say anything. Then today I…read morecalled to ask why the car didn't come. He said if you didn't answer the phone at 6:30, it didn't come. I said you can call again. He said you called the insurance company and he didn't know to hang up. They called me this afternoon and said a woman would call and ask when you will be back and their company car will come. I said my mother is on IV and I don't know when. Can I call you half an hour in advance? They said yes. Later when I called, the man who answered the phone said our company doesn't do business with you. What kind of company is it? Don't call a car from their company. If there is a 0 star, I won't give them a single star.

I had previously written a complaint regarding my experience on Thursday, December 12, 2024. Sorry…read moreI failed to mention I had to cancel my doctor's appointment. Now my appointment is not until next year.

We had a time-sensitive food delivery for a meeting at our office that needed to be picked up…read more(because the restaurant didn't have delivery service but we wanted their food). Jack answered the phone when I called and was able to send me someone right away. They showed up, let the servers put the order in the car and got it to us within 10 minutes, right on time. Jack was really polite and helpful throughout. He followed our directions and gave the requested call to let us know the order arrived and our driver (Jeffery) was efficient and friendly. I'll definitely use them again!

The wheelchair transportation service is excellent - I wish I could give a hundred stars! The…read moredispatchers and driver were above and beyond today - really exceptional- today when I ordered a car/van to transport my sister to the doctor. Kathleen

Would rate it a 0/5 if I could. I had the privilege of being on the highway with one of these…read moreMidwood vans. No lights on, so a non-emergency. I was unbelievably shocked a driver could be so erratic especially a driver that needs to be the one that's levelheaded. We went back and forth passing each other, until he sped up to assuming 20+ over the speed limit to never be seen again. I would never in a million years choose this service. If anyone reading this is debating about if they are reliable, just know at least one of their drivers risks their lives like no other, and will put your life on the line in the process.

Like many things on Yelp that I never thought I'd end up reviewing, along comes Midwood Ambulance…read moreService. I spotted them a couple years back when I was visiting family in a hospital and noticed they weren't affiliated with the hospital and had their own staff handling things. When it came time to transport another family member who was looking for a scheduled pickup, this was the service that I felt could do it without fuss. They were on time and they were professional and had some pretty top notch equipment to help the process go smoothly. The crew were a nice couple of guys, who were thorough in their questioning but came prepared. They were considerate enough to let me sit in the front to accompany my ailing family member, which was a pretty interesting experience to say the least. By the time they arrived at the hospital (which going from one borough to another is never an easy feat ... in traffic), they were delicate and tedious with how they handled everything. There was no time that was off the table and they made the process seem pretty easy overall.

You can expect professionalism and personal service from Stro & Guess. They are very accommodating…read more While other transportation companies will barely mutter a hello, S&G will warmly welcome you and hold a conversation if you would like. They are especially attentive and offer to help me carry my crutches down the stairs. I would highly recommend S&G to anyone.