I bought a Signe Floor Lamp light in May of 2021 to help with anxiety. I unwrapped it hastily, destroyed the packaging, and had it set up before I realized it was completely curved instead of stick straight, like it should be. I contacted Philips and explained my situation, which includes not being able to go purchase NEW packaging because I am suffering from a newly diagnosed autoimmune disease in the middle of a frightening pandemic, and here we are in August 2021, several calls and messages later, and Philips refuses to refund the product or send a replacement unit -- with packaging I could use to return the original. The claim via customer service? That the unit is too expensive to just refund without receiving it back for so-called "testing."
I'm sorry, but while $250 is expensive for someone who now has mounting medical bills, it is NOT expensive for a 130-year-old, publicly traded company. If you care at all about the moral compass behind the companies and the products you invest in, I would strongly encourage you to think twice about this one. read more