Great dentist, super friendly and the front desk office staff took care of everything insurance wise.

Was told that my husband needed two crowns--consulted with another local, long-time dentist in our area. Two crowns NOT needed but serious root problem was discovered at second office. Referred to oral surgeon for further treatment--be cautious --think about a second opinion if a lot of work recommended by this provider. read more

Office organization is very poor; waited 45 minutes to see him the first time (afternoon) and at 35 minutes (morning appointment), I finally called it quits today and left. His communication skills are not very good either as neither he nor his assistant greeted me as I waited. Not cool. read more

I've been to Dr. Zeip's office 3 times now, once for a cleaning and twice for dental work. They seem to be primarily concerned with upselling services and products. The office staff are friendly, but have completely missed the pricing on the quotes for services, and I honestly don't know if it is incompetence or if it is their general practice to suggest a lower price and once the service is rendered make people pay more. Either could be the option. I won't be going back to Dr. Zeip. I don't like the upsell atmosphere, and I don't trust the office staff to provide a realistic quote for services. There are other dentists in the area. He had been recommended to me, but I cannot do the same. read more

Warning: unfair billing practices. I was told before AND after my only visit by Dr. Zeip's office that I would not be charged at all because my insurance would pay for it 100%. Here I am talking about a 20 minute exam and x-Rays. No cleaning. Well, a month later I received a $21 bill in the mail. I advised Dr. Zeip in detail that they had made a mistake and explained my reasons. In response, I was told by Dr. Zeip's office that "insurance is complicated" and they sent me the insurance billing with Insurance codes that an average person would not understand in an attempt to justify the bill. I did not pay the bill because I didn't owe Dr. Zeip the money. Now I have received a letter stating that he is taking me to collections. It's too bad that there is not a negative star on yelp for terrible customer service. You have been warned. read more

From Melinda who answered my phone call to Kat the dental hygienist, to Dr. Zeip, this office was nothing less than incredible. This is the experience that I was hoping for at a beautiful private practice in Santa Cruz. Clean, efficient, and so friendly. Each member of the team went above and beyond to make me feel welcome and help me understand my dental health. I could not give a stronger recommendation. Thank you for an outstanding experience! read more

Very comfortable and inviting . My insurance is confusing but Melinda was on the case she answered all my questions and was professional and friendly, if there was any question it did not go unanswered prior to services, the Hygienists Lorrie is sweet and professional at all times. I would recommend going here. read more

I really tried to make this place work. But they overcharge so much for their services and urge you to do unnecessary things. I have been to 4 other dentists after Dr. Zeip and they just don't charge as much and they didn't recommend anything the same. For them more is the best and usually doctors go for a less is more approach. I don't write negative reviews often but I just want to warn people that this is really not a place you should be going. This dentist and it's staff sit lofty and go on vacations on your build up of dental bills and don't care one bit if they drain your pockets. All in all, go to a different dentist. read more

Every aspect of my experience with Zeip dental was stellar. Melinda is exceptionally kind and organized. She treats you like a movie star when you walk through the door. Patricia was my hygienist, she was knowledgable and thorough and so very gentle. She taught me so many neat about tricks to floss difficult areas! Dr Zeip was very personable. He really spent time with me, and made me feel like he was intent on understanding and helping me to achieve my dental goals. He was also very candid and real about options. I didn't feel like he was just going for the most expensive option or trying to sell to me. He clearly had my best interest in mind. I'm thrilled about this practice and I encourage all my friends to check them out- after them, you won't want to go anywhere else! read more

Charges WAY too much! Very Rude to his employees in front of us patients....makes it very uncomfortable! Almost every time I have had an appointment it has either been cancelled moved to a different time or I have had to wait 30 min (sometimes longer). Would not recommend this jerk to ANYONE!!!! read more

We moved to Santa Cruz almost three years ago from the East Coast. We were recommended to go to Dr. Zeip when my son's veneer came off of his front tooth. Dr. Zeip was able to get him in to the office that day. Since then, we all go (2 adults and three teens) for all of our dental care. The hygenists are all awesome. Tricia is amazing and Melinda is the front desk ...she is so sweet. I have had a few crowns that were needed and Christy who works with Dr. Zeip is the most gentle and nicest person. Dr. Zeip is thorough, personable and is just an all-around great man and dentist. He tells you what is necessary versus what you can sort of wait for. My husband had an emergency with his two front teeth on a Friday afternoon. Dr. Zeip actually met us in the office on a Friday night (around 530pm) and basically gave my husband new front teeth until he could see him on Monday and recommend an endodontist. He even called on Saturday to see how my husband was doing. Amazing customer service. This office is so nice and personable! I would recommend anyone go to Dr. Zeip's! read more

Dr. Zeip got me in on incredibly short notice when I was experiencing extreme headaches and jaw pain from dental work done by a different dentist. He and his staff, including Bryn and Trina, were so compassionate and patient with me. Dr. Zeip even missed a personal appointment for himself to make sure the problems I was having were properly addressed. They went above and beyond to make sure I was comfortable, and needless to say, I will definitely be coming back to this office for all my future dental needs. read more

I had a cleaning again with Patricia today, and she is hands down the BEST dental hygienist I have EVER been to! She educates her patients, is incredibly thorough, and has motivated me to finally take my dental hygiene seriously. And thanks to her, and my follow through, today I had my best report ever!! Totally healthy gums... and a very happy smile!! Dr. Zeip is truly wonderful as well, and though I haven't needed to work with him much, he is very professional and friendly, and always puts you totally at ease! I feel very confident with his care! The office staff is excellent as well, and very warm, attentive, and always helpful!! read more

I am very confident giving Dr. Zeip and his team 5 stars. I feel very comfortable there and I have the highest level of trust with their capabilities. My family and i will be long time clients of Dr. Zeip and I would recommend you give him a look. read more

Always a pleasure to visit this office.Yes,a dentist's office! Everyone knows,and attends to your needs.Your experience is professional and caring.An excellent office through and through. read more

I've been going to Dr. Zeip for about 5 years now. Dr. Zeip, the hygienists, and the office staff are all very attentive and friendly. I like the family vibe- it doesn't feel like I'm just a number. Now my two kids go as well. It's nice to have them in a smaller practice- not one where they have a different dentist every time they go. Thank you Dr. Zeip and staff! read more

We've been going to Dr. Zeip for 5 years now. They are so friendly and professional~and they do excellent work. From gum work to crowns to bleaching, I really wouldn't want to go anywhere else . read more

I just had my first appointment with Dr. Zeip and was very pleased by my dental care. His hygienist Patricia is great!

My husband and I, and our daughter, have all been patients of Dr. Zeip since he opened his practice in 1998. My husband and I have needed a variety of work done, including crowns and bridges, and the results are always expertly done. Dr. Zeip fully explains what work needs to be done and discusses a schedule for completion. The hygienists are also proficient and pleasant. The office staff are always courteous and informative about charges and payment, and will pursue answers to questions about insurance whenever needed. We highly recommend this office for both preventive and other dental care and treatment. read more

I have been a patient of Dr. Phillip Zeip for over two years. I sought out a local dentist after a very negative experience w/another dentist over the hill. I could not say enough positive things about Dr. Zeip and his staff. I am treated with kid gloves and tenderness for I have a terrible fear of seeing a dentist. From the first visit until my most recent one this past week I confess I no longer dread my dental appointments. EVERYONE in his office has been very professional and understanding of my fears. I have never been talked into services that were not necessary. On the contrary, I have requested services when told they weren't necessary - but could wait until our insurance could pick the cost up the following year. I have been called after surgical procedures to make sure I was doing okay. Nothing but care and concern. Sadly, we will be moving from the area but it is my plan to make trips to continue seeing Dr. Zeip. read more