This is Deb Macchi. My husband and I visited this marina a couple months ago. We currently have our boat at Hidden Harbor Marina and have been very happy there. Phillippi, however, is literally within walking distance for us, so we decided to check it out.
Prior to going, I attempted to contact them via phone multiple times to no avail. We finally went over to the office. We stood there for a few minutes before anyone even acknowledged our presence. A young guy then took us for a tour around the facility. There was one space open, and we told him we were interested in it. He informed us he would have to contact the owner and "let us know" within the week. Over two weeks later I called, and he nonchalantly said that the owner had decided he was going to utilize it himself. No apology for not calling us, nothing--as if not following up was standard operating procedure.
And I suspect that may be the case. During our initial visit I asked about the procedure for reserving a time to have the boat put in the water. I was told to simply call "a couple of hours" before I needed it. I was concerned with this procedure because when we have company or when it is a holiday, I would like to have the reservation taken care of ahead of time to make sure everything goes smoothly, and also so I am not trying to get through to someone the day I need the boat. He simply said they had no procedure for doing that. He was aware that Hidden Harbor has an online reservation system (easy as pie) and could have cared less that what he described was a far cry from that. I wanted to suggest that they go to Walmart and buy a notebook and hand write reservations, but it was clear they couldn't give a hoot.
Keep in mind also, when considering this place, they do not have a floating dock. Have fun trying to get in your boat at low tide. Its also not as clean or organized as Hidden Harbor.
All in all, this seemed like a bush-league operation (and not cheaper than Hidden Harbor). We'll be staying where we are and with a renewed sense of appreciation! read more