I just want to thank JD for going above and beyond with these insurance companies and getting the approval for my truck to be fixed . I'm glad to find a company that will fight alongside you . It was also a great buying experience as well . Thank you. read more

I normally don't complain about things but this business warrants attention. We got one key given to a 2023 car? Where is my other key fob floating around ? Also didn't have title yet to car we bought ; they wanted us to put a temporary tag over our tag. Nope! That got straightened out . Got home cranked next day warning light came on check safety restraints! It needs a $1200 air bag. Don't believe anything they say. Also low balled our trade in and have it listed for over $7,000 what they gave us. Two weeks later still no title! Never had this kind of experience before. BUYER beware! Avoid this business at all costs. Keep driving! read more

We visited Phillips Buick GMC specifically to look at a GMC Acadia, but instead of focusing on what we came in for, the salesperson kept steering us toward a Buick Enclave. We later asked if they had a specific truck we were interested in, but they didn't have it in stock. At that point, we politely tried to leave, but the salesperson asked us to "wait one minute." We waited several minutes before he came back, only to lecture us about how "MSRP is MSRP" and how other dealers would try to lure us in and trick us. We weren't asking for a discount or negotiating--we were simply looking for vehicles they didn't have. The interaction became unnecessarily confrontational and left us feeling uncomfortable. We came in hoping for a straightforward, customer-focused experience, but instead felt like we were being talked down to. Unfortunately, it wasn't a positive experience, and we ended up taking our business elsewhere. read more

We were apprehensive because of the negative reviews, but our salesman Ben Dodge and our finance guy JD were great. We drove 3 hours to get there and will definitely use them again and refer others. read more

Avoid Phillips GMC - Undisclosed Accident Damage, Immediate Repairs, and Unprofessional Staff DO NOT BUY A USED VEHICLE FROM PHILLIPS GMC. My experience purchasing a 2023 GMC Terrain (VIN: 3GK...1239) on October 3, 2025, was a nightmare of misleading information and immediate financial loss. 1. Undisclosed Accident Damage: My salesman assured me the car had a "clean history with no records of damage." This was a lie. After the sale, I discovered clear signs of a prior body repair (chipped paint, polishing compound). I then paid for a CarFax report that confirmed prior accident damage, directly contradicting their claim. 2. Immediate, Costly Safety Repairs: Within two days of ownership, the vehicle had a significant vibration above 70 MPH and pulled to the right. I immediately had to replace both rear shocks and get a full alignment because the vehicle was "significantly out of specification." I spent over $300 correcting basic safety issues that the dealership should have fixed or disclosed. I also found an aftermarket label on the rear bumper, confirming the damage. 3. Unprofessional Customer Service: The process was poor from the start (only one key, missing wheel locks). When I called to complain about the immediate repairs, a staff member named Kevin accused me of getting a "deal" where the dealership made "no profit," an outrageous and unprofessional response after I just spent hundreds of dollars fixing their car. Conclusion: They knowingly sold me a damaged vehicle and then refused to professionally address the issues. I highly recommend taking your business elsewhere. They are dishonest and clearly do not stand behind the vehicles they sell. read more

Unfortunately I have had my car worked on about 5 times. Every time the check engine light comes on they fix the issue or issues and I get it back and without fail it happens again in a couple months. Sometimes weeks this time it was 2 months. Last time they probably replaced 10k worth of parts. I called and whoever I spoke to was about as dismissive as could possibly be literally wouldn't answer a single question I had and told me even the president of GMC can't answer any questions until the car is dropped off and they check the codes. The problem is they will fix whatever the codes are and throw the hot potato back to me and next time the engine light comes on it will be out of warranty and then I'm screwed and I knew this would happen and so did the pathetic guy who rushed me off the phone and said he had to go cause he needed to talk to someone else. I strongly recommend you do not do business here. I definitely won't be when my car does this again and I'm forced to trade it in which will definitely be at a different dealership. And to whomever replies to this comment you have some real losers working for you on the phone. The technicians are great sadly the people who deal with people are not. To anyone reading this just know they will bandaid problems till it's not their problem and then it's your problem. read more

What started out as a great experience has since become the experience of auto dealership nightmares. Literal sleep loss Bought a used car, assured it had a 100+ some odd check. Sure it did, I purchased the car nearly 2 months ago and have only had the displeasure of driving it 4 times. All other days it has been at the dealership, in the shop. I've taken over a week off work to deal with this nonsense. Do I have the car back, nope. My first payment is due and I have paid my auto insurance for a car I don't have. More than 6 weeks in the shop. Getting updates is like pulling teeth without getting numb. Painful, unacceptable and sucking the life out of me. I have picked it up 3 times. Each time with 100s more miles on it. Dirty, not even taking the time to have it washed. What have they offered in return? NOT A DAMN THING. Oh yea, they offered me a tank of gas!! Wowsa- hold onto your hat. I can't speak to their new car experiences but used cars... not a good look. You will note that none of this is emotional rhetoric it is all factual experience. read more

Phillips Buick GMC - Car Dealers Near Me - Fruitland Park, Florida

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The way they speak to customers. We looked at a Lexus IS 350 ,car is full of scratches, inside is nasty and to top things off the car doesn't run..the way the sales person spoke to my wife is inexcusable. We have purchased my current car from there. Buyer Beware. read more

What a pleasant experience working with Ben, Chris and Brandon in finance. We love our new vehicle and couldn't be happier.

A week-long search for a very narrow field of used vehicles brought me here. Walked out of the place within two hours with the exact car I was looking for. I even used their online chat "person?" to get hold of the salesman and discuss and confirm a couple of small points. Good contact, quick and easy buying experience. Still happy with the car a while later now! read more

It is nice of you to respond Nick, and I am sure you try to provide good service. I have reached out 4 times to Phillips GMC to no avail. who should I reach out to now, feels like more of the run around I have already been given. I think someone from your company should reach out to me now, Kiley knows my story and contact since he narrated it. What I am looking for is someone to show me definitely why it is not covered. "I do not know why the computer won't let me put it in" to me is not an acceptable answer to my question. read more

I had a Kelley Blue Book Cash offer for 3 local dealers and Phillips was one of them. They and one other dealer actually contacted me about the offer, the third didn't bother. When I went here, Brent helped me out. He was super nice and helpful. After checking out my car and speaking to the sales manager, he told me that if I wanted the full value listed in the offer, that I'd do better at the other dealer (It's a used car shop, not a big dealer). I wasn't planning on trading it in or purchasing a new vehicle. I cannot tell you how impressed I was with the fact that they'd be so up front with me. Most dealers try to drag you along or talk you into something. While I didn't end up doing business with them (I went to that other place and they did give me what I wanted for the car), I now have a great impression of this dealership. I would totally do business with them in the future if I was in the market for a GMC or Buick. Plus their staff was super friendly and knowledgeable. read more

Terrible service experience! The service consultant I dealt with today and previously works to inflate the repair bill by adding what may or may not be necessary. The Service Mgr Dave was not helpful and in fact quite rude! I have no plans to ever return to this business. read more

Nothing but a bunch of liars. Multiple calls and emails wanting to buy my car with a promise of a certain price, until I brought it there. Then the price was $4,000 less. Nothing at all wrong with the car. Stay away from this deceptive bunch of con artists. read more

terrible customer service, and price gougin! check Kelly blue book value before purchasin!

If I could give ZERO 's that would've been my choice but the app makes you choose at least one star. I can honestly say this was the worst customer service I have ever experienced at a car dealer possibly ever! I made an appointment to look at a car I called before I left hour and a half drive I verify before I left the car was still available and I had an appointment to see the car they knew that I wanted to purchase it we already talked about a price! 2 miles before I arrive they call me and tell me they sold the car. And not to come in. If you're looking to purchase a car definitely stay away from these "people" .... this dealership has no morals and no values! Buick and GMC should be ashamed that you are a dealer for them! Then a sales man tried to sell me a different car as I'm walking to my car.!.! After speaking to the owner. He told me the car was sold and I needed to leave now. Wow... Great great customer service! read more

Today I worked with Sean Berry. He was courteous, helpful and knowledgeable. He explained the differences between the different vehicles we were shopping. Although I did not purchase one today, I will certainly go back to him when I make my final decision. Thank you, Sean! read more

Just returned home from my walk-in oil change at Phillip's on 441. I could not be happier with the service I experienced today. The price was right and the Vet's discount an added bonus. Talk about fast, I didn't have time to read more that 4 or 5 pages of my book. I will be back and you should go there too. read more

Our vehicle lease was maturing and we decided to buy the car. We were advised in Florida you have to go to the dealership to get payoff amount, you can't do online. We had our bank call in advance to try and get figures. Were told we had to meet at the dealership. Upon arriving they told us we first had to meet with a salesman who tried to either get us to look at another car or talk about financing through them. Finally after a half hour delay and our saying we were leaving we got to meet with the finance guy. It only took him about 5 minutes to get us the payoff amount. Looking over the closing disclosed they charged us a $799.00 administrative fee which he said was non-negotiable. They certainly lost our future business. read more

If there was negative stars then that is what this dealership would get. Got a complete lemon from them. I will be contacting every news outlet I can, the BBB and a lawyer! UPDATE: the salesman we had was amazing and worked for us and got us a solution for the problem....its always the sales manager buy NEW if you can at all! read more

Terrible experience. Watch out for extra predeilivery fees and look at BBB complaints. BEWARE!!!!!!!! read more

I recently purchased a 2013 Mercedes E350 Convertible site unseen a few months ago September 2022 I believe. Huge mistake, I was told there was no body damage and it was in great condition. No, front spoiler paint was cracked and touched up, behind the rear seats the hard plastic is cracked, window control buttons vinyl coating is peeling off, steering wheel has vinyl covering coming off sterling wheel controls and cup holders has silver trim peeling off. I gave top dollar for the car because the sales associate stated in was in great condition, no he did not state the truth. read more

Staff were great to work with. They found a car that fit exactly my needs/wants. TJ Gamble was my sales rep and was great to work with!

We went to Phillips Buick to trade in our car for another one. The salesperson, Scott Hall, was friendly and very helpful. He continued to show us cars until we found one we liked and met our needs. We felt absolutely no pressure during the negotiation on the price of our trade in and the price of the car we were buying. It was a pleasure to work with Scott and T. All of the "paper work" was completed quickly, and before we left our car was washed and filled with gas. We certainly will return to Phillips Buick the next time we are in the market for another car. read more

Keith Free is a wonderful manager. He gets the job Done! What a nice guy! I enjoy coming to Philips Buick because of him!!! read more

May wife and I were grossly over charged ....We were shopping for a 2nd vehicle in the 15-17K range. I had researched, pricing of Totoya, Honda & subaru. We stopped by Phillips Buick-GMC Truck on US441 in Fruitland Park. We were greeted by MarK Bonner a salesperson. We explained what we were looking for in a price and mileage range. We were shown a 2015 Subaru that met most of our needs. We gave a tentative offer and were about to test drive the vehicle. Mark went to get the keys and returned a few minutes later with a "Great" deal on a car that had "Just come in". We were shown a Buick Enclave that had the mileage we were looking for and was very clean. Here's where he "GOT" us, we trusted him based on the pricing of the Subaru, so the price quoted I assumed was within limits. I knew nothing about Buick Pricing and after paying cash for the car we went to our bank to refinance the car. The bank told us that the highest NADA value was 2/3 of what we paid for it. I tried to cancel the deal with Phillips, we were SUCKERS, do your self a favor...... DRIVE BY PHILLIPS BUICK. read more

When we found out our parents had paid $14k in cash, plus two trade-ins (one was a 2016) and taken out an additional $22k loan for a 2016 Buick Verano - a 3 year old car at time of purchase, we were obviously concerned and hoped the dealer would acknowledge and review the deal for some sort of compromise. They paid between $40-50k for a used car. The dealer was completely rude and blamed our parents for agreeing to such an exhorbitant fraud. It's legal to defraud seniors-therefore they don't care if they do it! Also found out thanks to another user they have a D minus rating with BBB. Too late for us-we already got robbed - 3 times more than the car was worth! And it's had extensive repair work too! read more

Worst GMC and the staff is very rude. I just simple ask for an estimate for my truck and they weren't able to tell me, I get it your busy but just by the way they treat you makes you not even try to fix your car here. I won't recommend coming here again. read more

Just wanted to take this opportunity to thank Phillips Buick GMC so much for ripping me off when I brought my Buick envision in for an oil change today. I had 2 changes left from the purchase of the vehicle and was told to bad so sad pay us $65.00 for a simple change we don't honor our deals anymore. I have to put the word out about what a disreputable company Philiips is and caution all future buyers I come across to avoid this company like the plague. read more

sold me a jeep without a key for the four wheel locks, went back within a month when i found out,, and wouldn't help or make good for it, instead they wanted to charge me 80 bucks to get them off.it was a used vehicle so this tells that the car was not serviced before it was given to me in the first place . read more

The worst experience ever..........been inquiring about a truck for a week, communicating with them about price etc, which they confirmed. I even went to their website and looked at the truck, advertised price and options. They kept calling for me to go out there, I'm an hour and 1/2 away so it's not the easiest thing. I took the time and drove all the way out there, they pulled the truck up and they told me the price adjustment or market adjustment which is about $10,000 above MSRP, never before telling me this nor is this the advertised price they have on their web site. This is what gives car dealers a bad name, as this is not only false advertising, it's misleading the consumers and price gouging. The public won't forget. read more

Drove all the way from palm coast to find out nothing was what it seemed. Truck looked beautiful on its website. But was nothing like that in person. Every body panel had scratches on it and touch up paint that didn't even match. They wouldn't take no for answer after wasting my time driving an hr and a half to look at a crappy 35k truck! read more

Buying a new car should be a great experience. The test drive was good and the salesperson verified the vehicle would meet our needs. But the pleasant experience went downhill when I would not post-date a check for money that had not cleared my account. I am shocked that a professional dealership would attempt to pressure me to do that. The interaction became increasingly uncomfortable from there and I would not recommend this dealership as a result. read more

Very poor customer service. Salesmen act as if it is a bother to show you a vehicle. Would much rather take my business elsewhere.

I would not recommend this dealership. They wanted to sell us a used car with the check engine light on. They refused to see why the light was on but offered to just lowering the price to sell the car. Seemed very shady !!! read more

I saw a lot of negative reviews on Yelp so I have to admit that I was convinced that I was going to be leaving the dealership without making a deal. I only went because they had a vehicle that I really liked. My experience there couldn't have been more different than what I was expecting! It was a pleasurable experience from start to finish. And, I have a lot of car buying experience! It started with our salesman, Gilbert Niblack, who was polite and attentive to our questions and desires. Good so far, but we were dreading the negotiations. . But, that went great as well. I could tell that we were getting a good deal with their first offer, but the manager still indulged us and let us feel good about getting them down a few hundred more dollars. Then, off to the finance guy, Peter, who got us in and out quickly and painlessly. He even was not pushy about the extended warranty which, by the way, we took because it was twice as good as one Carvana offered for a comparable price. Bottom line, don't be concerned about all of the negative reviews; this was a great car buying experience! read more

Just purchased a new Yukon XL. Did all the conversation over the phone with the internet sales staff. Experience was great. They handed us off to Kevin Pauling for the final details. Very professional! Job well done! read more

I tried to call the parts department on a Saturday, multiple times, and kept getting bounced back to the receptionist because nobody answered. I was told there is only one employee working on Saturdays so I decided to take the short drive down to the dealership. The gentleman in the parts department was very helpful. I then went to the service department and was also pleased with the service and info they provided. The hourly rate for service and repair seems very high to me so if it's something that can be done by a local mechanic I'd probably recommend that but if it's something only a dealership can do I'd have no problem recommending Philips Buick GMC, based on my experience. read more

Just bought a used truck from this company. I live 50 miles away so I couldn't get my mechanic to check it out. I drove it home and to my mechanic to inspect. He noticed a radiator leak. Gave it to him to fix and during the remaining inspection he said it was unsafe to drive since the ball joints were about to fall off. Called the dealer/salesman and was told since it was listed "AS/IS" sale they weren't responsible therefore --"BUYER BEWARE". To me that means anything you buy here could kill you driving home. It will cost me $1600 to make it drivable with radiator & steering repairs. If possible I would give them a NEGATIVE three star rating. Stay as far from this place as possible. read more

Worst GMC dealership I have ever been too. Check out its Central Florida BBB rating. They have a D minus rating. Avoid this dealership.