Outstanding dentists. Friendly, professional. Extremely patient, and gentle with my disabled wife…read more It was about as pleasurable as a visit to the dentist can be.

The entire staff is efficient, kind, and caring and Dr. Cathy does a fantastic job! I really…read moreappreciate the quality of care that I receive at this practice. Somehow, they are always on time as well - no long wait times here!

I just want to start by saying how great the staff was. They walked me through everything about my…read moresurgery. Especially Lizzeth who helped me the most by explaining the surgery and everything that came with it. It was an amazing experience!

I want to the office in Plymouth meeting Dr. Kern He is…read moreamazing I know my mouth he numbed it in a matter of minutes my wisdom tooth was out thank you

Fantastic, friendly and knowledgeable staff. My twins had all 4 wisdom teeth pulled and they didn't…read moreeven have the time to get nervous. Highly recommend!

Pottstown Oral & Maxillofacial Surgery Associates, Inc. SHOULD OWN ITS GREED!…read moreOn Tuesday after a few months with a mild toothache I went to see my dentist. He took x rays and told me that the tooth required immediate extraction because of infection rapidly approaching the nerve. He instructed me to find an oral surgeon before the end of the week. New to the area, I called my insurance carrier to help me find a local oral surgeon who could extract my tooth without delay. My insurance identified Paul G Smith (a doctor within Plan) at Pottstown Oral & Maxillofacial Surgery Associates, Inc. in Pottstown PA (1 hour drive from where I lived). I called Pottstown Oral & Maxillofacial Surgery Associates, Inc. and explained the urgency of my condition. I was given an appointment for tooth extraction 1.30 pm on Friday. I was relieved. I offered to email recent X-rays. The receptionist declined. I thought this odd but did not question further. Friday morning after a painful and restless night I called to confirm arrangements. I wanted to make sure there were no loose ends given the urgency of the extraction and also the long travel distance (1 hour each way). This time a different receptionist answered. The woman explained there would be no extraction because my insurance required a prior authorization. This "new information" was never disclosed to me when I made the appointment or when I called my insurance even though I made clear in both conversations the urgency of my condition. The receptionist explained that I would require new x rays and a letter written by the doctor to be sent to my insurance in order to be granted the authorization required. I asked her how long this would take and she continued that it would take 7 to 10 days for me to get extraction. When in a panic I told her that I could not possibly wait that long with the pain I was experiencing and asked what I could do she said that I could keep the appointment and proceed with extraction if I agreed to pay "out of pocket". She would not provide an exact price, specifying only that the procedure would not be less than $775. I was shocked and demoralized. I could not possibly afford to pay "out of pocket". At the same time delay was jeopardizing my health as the infection spread. I ended the conversation indicating I would call my insurance to see if there was a way to speed up the process given the pain and--more importantly--health implications. I called my insurance somewhat upset. I asked why (given the seriousness of my condition) the approval process was not made transparent to me. Insurance stated that there was no Pre-approval requirement for doctors within Plan. The receptionist at Pottstown Oral & Maxillofacial Surgery Associates, Inc. had scapegoated the insurance carrier as a cover up. Insurance was not pleased and suggested I call back Pottstown Oral & Maxillofacial Surgery Associates, Inc. office to let them know that if the office was unclear about the insurance process then the insurance carrier would be happy to explain. Relieved by what I just learned I called back and the same receptionist I had talked to earlier answered the phone. I explained with excitement that no Pre-authorization was required with my Plan. As such Paul G. Smith at Pottstown Oral & Maxillofacial Surgery Associates, Inc. could perform the extraction immediately. I was put on hold. The receptionist returned to the line a minute later. She explained she had moved away from the reception area -I guess so other patients would not hear- she recited the following: "It is the practice's policy to first have an appointment with a patient before scheduling a procedure". Presumably Paul G. Smith at Pottstown Oral & Maxillofacial Surgery Associates, Inc. could take X-rays and proceed immediately based upon findings. For purely profit motives, however, it decided to create two independent insurance billing events. In short, generating more money while putting a patient's health at risk. Is this in keeping with the Hippocratic Oath? All this notwithstanding Pottstown Oral & Maxillofacial Surgery Associates, Inc. knowingly booked an appointment on a false premise that I would have my tooth extracted at my initial appointment. More disturbingly when confronted with this deceit, attempted to cover up its misrepresentation by shifting blame to my insurance carrier. Pottstown Oral & Maxillofacial Surgery Associates, Inc. actions were immoral, unethical and unconscionable. I cancelled my appointment and vowed to share my experience. Before you consider Pottstown Oral & Maxillofacial Surgery Associates, Inc. understand its primary motive is PROFIT. DECEIT, MISREPRESENTATION and LYING are its tactics. Think about it. Unbeknownst to me it would knowingly have me drive for more than 2 hours only to have me wait another week in pain all the while putting my health at risk solely for profit. UNCONSCIONABLE.

Everyone at the front desk said hello. Taken back to the exam room. Staff patiently allowed me to…read moreplace my belonging on another chair. Then she starts in on x-rays and identification of the correct tooth we're working on today. Everything is going well, no rush. In a few minutes Dr K comes in and tells me what has happened (broken crown). It's many years old. I agree to the work that needs to be done. He starts, long procedure but we got through it without a hitch. Got a temporary crown. Then back in two weeks.

Went in for my visit , asked my name then sent me upstairs. Upstairs was confused why I didn't have…read moremy x rays while down stairs . We walked the several flights of stairs to go up to only have to come back down to have the x rays done to go back up stairs

Terrible dentists. So slow, not at all thorough, very unorganized. Do NOT recommend for dental…read moretreatment. And as a side note you should know that they make their patients with insurance pay the cost at checkout, then collect from your insurance and send the amount back to you, which is illegal. Very bad business!

Very good experience today at this Dentist office. Found on Yelp! Reviewed their website that was…read morenicely done. The website provided the pertinent information that I needed to make the decision for an office visit. I'm not crazy about going to the dentist so I need someone that understands that... the X-rays were digital and the review process of the film was thorough. The actual procedure was overall - pleasant. It was a same day appt because I had pain and swelling. I've been needing a local dentist since moving to KOP and I was very satisfied with the care and service I received. If you have a sense of humor and want a dentist that makes you feel comfortable and at ease- they do that here!

While Dr Shoumer is very friendly, the office is incompetent. Honestly, probably better off finding…read moreanother office. My dog ate my mouthguard in February. I called then to see if I could get a night guard, they said sure come on in. I was assuming (silly me!) it would be a month max before I got a new one. I am now at the three month mark for waiting for my mouthguard, and was told today after sitting in a chair for two hours, that I may have to come back for another fitting potentially in august. That's a six month wait for a mouth guard, meanwhile my tmj is killing me. They've also given me like two different reasons why august, one is that they are remodeling, so the offices are closed, the other is that the lady who does them is having hand surgery in a month, so they are training someone else to be able to take her place when she is out for another month or so, both conveniently coming out to august. But if you are training someone to take her place when she is gone, then you are open no?

It is unbelievable to me that this office can send text messages warning patients that with less…read morethan 48 hours notice for a cancellation, they will charge you $75, yet THEY CAN CANCEL within 8 HOURS of an appointment that has been scheduled for 6 months. In the next breath, the office then says they don't have a similar time slot until September, (it is April) and then says there is nothing the office can do. Nothing? Have a back up hygienist service. Keep a few slots open for this type of situation. If this happened to my family once, I wouldn't complain, but its been several times.

Been coming here a long time They actually care about their…read morepatients Front desk Stephanie is awesome.

The "in-depth cleaning" took 3 minutes and left a hole they swore was there in a front tooth. Had…read moreto pay another dentist to smooth it out properly. These folks don't care about quality just the $$$. AWFUL.

STOP, don't walk run to see Dr Veys. The initial phone call with Erica, scheduling, reviewing and…read morework up were all painless.All my medical records, X-rays, consults and paperwork were spread in front of them when I arrived. Everything was organized and they asked all the important question about my medical and dental history. They left nothing out. When I first met Dr Veys I was totally impressed. She examined me front to back, up and down, inside and out. I apologized for the mess my mouth was in. I saw a Prosthodontist for almost 9 years. I spend a lot of money, time, pain and not to mention anxiety. This dentist I saw was a salesman and sold me a lot of junk. Whatever work that was done had to be redone. Dr Veys was able to fix and undue the damage that was done and I didn't have to take a second mortgage. I never had to sit around. She ran pretty much on schedule. This was wonderful after waiting hours to see the other dentist. I spent more time walking out of appointments which was horrible, lack of patients time and unprofessional. I didn't have the anxiety of her discussing money and what things cost. The previous dentist would talk money before working on me. Even telling me how to pay for the work. I thought that was the job of the front office? There is never any pressure at Dr Veys. All financial services are handled with the staff at the front desk. Erica explains everything on the bill. What was done at today's visit and what was happening at upcoming visits. Oh yes, Melissa, what an incredible hygienist. I've had my teeth cleaned ever since I had teeth. WOW, I think she cleaned and sanitized my mouth like Mr Clean. I never knew my mouth could feel so smooth and shiny and decay free. My fingers are tired of talking. So, take my advise from someone who has lived a nightmare in a dentist chair and call (610) 489-6663. It will be the best call you will make. Your Mouth will thank you. :)

Hi, I went there for…read moreyears and now left. She was always pushing unnecessary procedures under the guise of real need, really disgraceful to my mind. Also, I found it interesting that when I would ask questions she would appear annoyed. I have gone to another dentist who is wonderful. I explained my family wants required procedures and we're happy to discuss any that are anything else. What we didn't want was every visit to be told we need work, when we didn't. He also takes the time to really explain the what and why of his work - it's really fantastic. Example: Last time I went to Veys several years ago I was told I had several teeth that needed cavity work. My new dentist never mentioned a thing. He did say everything looked great and he advised on items that might be coming within the next 10 years due to my age. Don't take my word for it, talk to anyone who has seen her for more than a couple years.