I had my teeth cleaned by Sasha a few days ago. She always does a great job, is super thorough, and…read moregentle, and explains what is going on. Doug V

The office staff is good but the hours are very limited and you have to chase them for follow up…read moreappointments because they are so rarely open. You are on your own with scheduling and payments - they don't take insurance and they submit to the dental insurance with mixed results - they don't follow up and you might or not be reimbursed.

Today was my first visit as a new patient at Plymouth Family Dental. I was informed that a new…read morepatient appointment includes several X-rays, a full dental evaluation, and a cleaning. After completing my X-rays and consultation with the dentist, I was then advised there was "no time" left for my cleaning. I expressed my concern because only part of the appointment was honored. I arrived 20 minutes before my scheduled appointment time, so the lack of fulfillment was extremely unprofessional and showed very little consideration for patients and their time.

Extremely disappointing experience with this dental office…read more Before any treatment, I clearly stated that I did not want services that were not covered by my insurance. Despite that, I was later billed for charges I never knowingly approved and never agreed to pay out of pocket. What made this worse was the lack of transparency. I repeatedly asked for clear documentation, itemized charges, and proof that I signed for certain services they later claimed I owed. Instead of properly resolving the dispute, the account was sent to collections and reported to the credit bureaus. I already paid significant amounts directly to the office, including payment for Invisalign by credit card, yet they still pursued additional disputed charges without properly explaining them. Patients should be very careful here and request everything in writing before agreeing to treatment. Make sure you fully understand what insurance covers and what they may later try to bill you for. Very stressful experience overall, especially the handling of billing and collections.

My company changed dental insurance for the first time in over 25 years, causing every employee to…read morepretty much find new dentists or pay out of pocket. I loved my old Dentist and hygienist, two people I've gone to twice a year for close to twenty years. I started researching Dentists that accepted my new insurance and found Dr. Fournier's office. Then, while flossing (proof I floss), I ripped out an old filling. I called this office to set up an appointment and they told me November was for hygiene checks, about five months from now. A great sign that they are busy, but I explained I had an issue. They told me they could see me sooner for that, so we set an appointment for Monday. The staff were friendly, but after meeting Dr. Fournier, I knew I had my next dentist. Her personality was amazing, bedside manner was perfect. They had to drill and fill my tooth today, no lie, I think I was out of there in fifteen minutes... She kind of joked about how I am with Dentists, am I nervous, am I okay with needles, all sorts of questions, because we don't know each other. When I was injected, she told me to breathe out and breathe in. Did that work? When I had that tooth drilled before, I teared up. Not from pain, but because that spot was connected somehow to my left eye's tear duct... Did the breathing work? Maybe? After my appointment, they told me there were some cancellations the week of the Fourth of July, so no more November check. I'll be back this month. The only two things that make me nervous are having to make a left out of that parking lot. I could make a right and find my way home, but I feel it could not be good at rush hour. No issues today. The second thing is that I have an internal dread that Dr. Fournier is going to retire someday while I still need dental work... I don't want to find someone new. I also befriended everyone in my HR department to ensure they won't switch insurance on me again...

She is extremely good at what she does. I had a filling filled buy-her before. She made sure they…read morewere good if there was any problem she would take care of it. She always loves cats and dogs when you go in you get the tooth fixed while cats are on tv in the room. Taking off the stress people usually feel at any dentist well done

Let me start by saying i REALLY liked this place. After 13 years without a dental visit- I came to…read morefresh smiles upon recommendation of a coworker, who had been going here for years. My initial visit went well- I provided my insurance information and was provided a treatment plan detailing my costs- perfect! I was informed I would need a deep cleaning- which would need to happen in 2 sessions. I went to my first appointment early december and paid the amount outlined in the treatment plan. Easy peasy. TWO weeks later, on the eve of my 2nd deep cleaning session (and less than 15 hours before my appointment)- I received an appointment confirmation call. At the end of the call the receptionist CASUALLY mentions something about my insurance not being in network anymore and how I would now need to pay $700+ out of pocket. Girl, how are you going to call someone and drop that bomb on them 5 days before christmas? Needless to say, I cancelled the appointment and emailed them to get a more detailed explanation. Except I never got one. Instead, I received the least professional response I've ever gotten (see attached). I do not blame fresh smiles for my insurance *seemingly nowhere within a 2 week time frame deciding their office was OON* however, i DO blame them for piss poor communication. So now i sit, dentistless with half my mouth cleaned. Please be warned that while this dentist office has some of THE sweetest hygienists, and a great atmosphere, the communication here is absolute garbage between patients and their front office. Please do better!

My whole family enjoys coming to the dentist now, no fear, no tears and the youngest celebrates…read moreeach time. Dr. Bower and his team have always been so welcoming and kind, as well as professional and thorough. When I come on my own it feels like a little break in the day- odd to say about a dental visit, I know but, still true. I highly recommend this establishment.

Been coming here a long time They actually care about their…read morepatients Front desk Stephanie is awesome.

The "in-depth cleaning" took 3 minutes and left a hole they swore was there in a front tooth. Had…read moreto pay another dentist to smooth it out properly. These folks don't care about quality just the $$$. AWFUL.

Used to love this practice but sadly haven't been able to afford dental care for three years. I now…read morehave a chipped tooth and called in hopes to make an appointment but was turned away because I'm apparently now considered a new patient and they are not taking any new patients. I'm not struggling to find a dentist to help me with my chipped tooth. I would be happy to go regularly but with how the world is right now I just can't afford it. Sad that they don't care. They used to be a great practice where I was as comfortable and not shamed

Everyone at Trappe Family Dental always makes the experience really good. The office is a…read moresoothing environment with friendly and professional staff. Both dentists are caring, kind and provide superior dental care. I have been a patient for more than 10 years and highly recommend.

While Dr Shoumer is very friendly, the office is incompetent. Honestly, probably better off finding…read moreanother office. My dog ate my mouthguard in February. I called then to see if I could get a night guard, they said sure come on in. I was assuming (silly me!) it would be a month max before I got a new one. I am now at the three month mark for waiting for my mouthguard, and was told today after sitting in a chair for two hours, that I may have to come back for another fitting potentially in august. That's a six month wait for a mouth guard, meanwhile my tmj is killing me. They've also given me like two different reasons why august, one is that they are remodeling, so the offices are closed, the other is that the lady who does them is having hand surgery in a month, so they are training someone else to be able to take her place when she is out for another month or so, both conveniently coming out to august. But if you are training someone to take her place when she is gone, then you are open no?

It is unbelievable to me that this office can send text messages warning patients that with less…read morethan 48 hours notice for a cancellation, they will charge you $75, yet THEY CAN CANCEL within 8 HOURS of an appointment that has been scheduled for 6 months. In the next breath, the office then says they don't have a similar time slot until September, (it is April) and then says there is nothing the office can do. Nothing? Have a back up hygienist service. Keep a few slots open for this type of situation. If this happened to my family once, I wouldn't complain, but its been several times.

Everyone at the office was very pleasant, knowledgeable, and helpful. I left with a very clear…read moreunderstanding of what I needed to do to take the next step in my dental health. I'll be referring my family and friends to this practice. Great experience!

Professional dentist, but unacceptable and disrespectful staff behavior…read more I had a fractured tooth from clenching while exercising and had a crown placed, which unfortunately fell out after only a week. When I returned to have it fixed, the dentist was highly professional and apologetic. However, the behavior of the dental assistant/nurse/ staff member was completely unacceptable. While waiting with numbing agent in my mouth, I needed assistance and raised my hand twice. The the dental assistant/nurse/ staff member did not respond. When I later brought it up, her response felt dismissive and disrespectful. When I expressed my discomfort to the dentist and asked for a different assistant, he went to the front desk. Instead of resolving the issue, the same dental assistant/nurse/ staff member returned to the room, which made the situation feel worse instead of resolved. This lack of basic empathy and professionalism led me to go directly to the front desk to ask for accountability. Ultimately, the owner had to step in to complete the procedure. While he was kind, understood my frustration, and tried to defuse the situation, the fact remains that patients should never feel ignored, dismissed, or disrespected during dental care, especially when they are already in pain and vulnerable. I stood up for my self-respect, but I am incredibly disappointed by the lack of care and professionalism from the dental assistant/nurse/staff member here.