I had nose surgery here about a month ago with Dr. Johnson. I couldn't have asked for a better…read moreexperience. From pre-surgery to post-op, he was always reachable, assuring, and made what could've been a terrible ordeal an easy and calm process. I highly recommend Dr. Johnson and his staff. I had to miss school because of the surgery and his nursing staff made sure I had all of the necessary documentation and sent even more doctors notes when I had complications with teachers. Overall, Dr. Johnson is great at what he does and would be my top choice again.

This is one of the offices of Dr. Jesse Phillips. I heard the receptionist on the phone leaving…read moremessage for people reminding them of their appointments in the Bedford office, so I think he has at least two offices. I have mixed feelings about my experience. I was in the office for approximately 2 hours, which comprised of 20 minutes of interaction time (10 with nurse and 10 with doctor) and therefore about an hour and a half of waiting time with a little variety thrown in as 5-10 minutes of that was spent filling out paperwork. The doctor apologized for the wait, and I asked if they were running late today. He said yeah, but having briefly looked at reviews before going, I got the sense this wasn't unusual. While I was annoyed with the wait, I am torn about the review because the doctor was pretty great. He only needed few minutes to tell me that my nose was healing fine and then he answered all my questions. When we talked more at the end, he said it's his philosophy to ensure every patient gets their questions answered and leaves feeling like they have a good understanding. While that's great, I imagine it causes the delay. Another detail to note is that the office is just kind of "tired" looking. The decor and furniture felt kind of old. I don't usually mind that, but I feel like newer, modern design in medical situations gives a (perhaps false) feeling that the place is sterile. I have no reason to believe this place wasn't, but I just felt slightly less comfortable. For all the people who are part of the IU community and on the Aetna insurance, this doctor is in the network and not very far from campus. So, worth the wait? I'm not sure. Probably depends on your needs and time.

Not recommended! I was an OB patient here for the first part of my pregnancy (before I transferred…read moreto a far better OB practice) and it was AWFUL. The average wait time was no less than one hour -- one day I was there THREE hours. Dr Cook lacks bedside manner and doesn't seem to like answering any type of question you may have. He also spent a total of 5-10 min with me and clearly seemed to be in a rush and agitated over spending that much time, even. Dr Wood was nice...enough. She often seemed scattered and failed to phone in my prescription for my anti-nausea medication. This was especially bad seeing as I was suffering from horrendous morning sickness. When I told her about it, she just kind of giggled and apologized. Gee, thanks! Dr Stafford was great! I really enjoyed him and he really seems to care for his patients. However, since they're on a four doctor OB rotation you're not guaranteed to be able to have him deliver for you. I wasn't willing to take that risk. Their office staff seems a bit sketchy, as well. During my excessively LONG wait, I overheard them gossiping about a patient and one staff member admitted to looking up their record to see why that particular patient came in. Uh...seems wrong to me! The office also managed to lose my medical records that I had requested to be transferred to my new OB's office. It took about three tries to get the records to where they needed to be. Not stellar service -- and who wound up w/ my medical records?!?!