Great experience trading in and purchasing a new travel trailer. Thank you Kristopher Atwell, Mike…read moreBuckley, Breanna Rockwell and Alex the hitch guy.

I highly, highly recommend this place if you're looking to buy an RV or a trailer--you really…read moreshould go there. It is a warm atmosphere and offers professional assistance. You completely lose the feeling that you're at a dealership , these people treat their customers like close friends. Breanna and Casey !!! Typu guys are amazing! The first toast at the campsite this Friday will be to you! Your help provided exactly what we needed in no time at all. Once again, thank you so very much!

I totally trust these guys. I am so skeptical of any kind of RV repair places because of the…read moreexperiences I have had at the big box stores like Camping World. I took my camper in because my refrigerator broke down. I need a new one and he seemed sad to let me know that I needed a replacement, but it was true. He was so fair about the amount of labor that he charged. I almost felt like I should give him more money. It is such a relief to find someone you can trust to be honest and fair in this business. I took it in and it was only there for a few days and it was done. When I had warranty work done on my camper at camping world it was there the entire winter and they did not do quality work, in fact it was worse than when I left it there. if there was a 10 star option, I would give it to them. Thank you so much.

Paid for Koni front shocks and sway bars. Paid for superstar stabilizer that they couldn't get to…read morework. Charged to put on and off. Took it to another shop and got part on with no problem . Essentially I paid labor twice since they couldn't get stabilizer on. I asked for partial labor refund instead complained about cost of sending stabilizer back. 2,163 for shocks and

Kirk Todd's Garage is definitely an institution here. I've been here several times with others…read moregetting repairs, but so far I've been here four or five times, often for semi-major repairs. They are incredibly fair and take the time to explain what's going on with my car. No more wrecked nerves. I fully trust Kirk Todd's Garage and will continue to take all my vehicles here. You guys are great!

Wish I could give 10 stars! My car broke down 3.5 hours away from home. Kirk and his team fixed it…read moreup quick and got me back on the road again. Communication and service was excellent.

Absolutely terrible experience. Buying the camper was one thing--but actually picking it up was a…read morecomplete disaster. When I showed up to take delivery, they had lost my keys. Instead of being prepared, they had me sitting there waiting for over SIX hours with no real updates or urgency. Completely unacceptable. What's even more frustrating is that there were plenty of sales reps walking around trying to sell, but once the deal was done, suddenly no one was available to actually help a paying customer. It's clear they only care about making the sale--not delivering on it. The lack of organization, communication, and basic customer service at the finish line is shocking. This should be the easiest part of the process, and they completely failed. I would not recommend this place to anyone unless you're prepared for a headache after you hand over your money.

The sign of the integrity and character of a business or organization, is how they act when they…read morehave the upper hand in a business transaction and unforeseen conditions require a change in that transaction. This location and staff have a mountain load of both! My wife and I had an excellent experience purchasing a Class C RV with RV Sales Associate KEENAN MCCRUMB. His knowledge of his product, his willingness to answer all of our questions, and to ensure we were happy with it all, was the hallmark of the discussions. The end agreement for purchase was a fair and attractive offer leading us to sign a purchase agreement and agreed price and closing date. However in the day ahead, my wife suffered a flare-up of an existing condition, that in all reality would preclude our being able to use the RV now, or in the future. The next day I called Keenan and informed him I would be returning to the store to discuss it. I again met with Keenan, related our difficulty and our inability to continue the sale, I then asked what were our options. Note that under MI law, Camping World was under no obligation to honor my request. But Keenan calmly indicated he understood our predicament and would intervene on our behalf with his Sales Manager DAVE RICKETTS. The end result was these gentleman indicated they fully understood that predicament, did not want to add to our dilemma and stress, and would honor our request. And in what I previously stated, demonstrated the character and integrity of both men and this company. Having had a career in law enforcement and then the business world, it is not often that you come across individuals the caliber of Mr. McCrum or Mr. Ricketts. I cannot recommend this location and the staff therein highly enough. If you choose to seek a reliable, honest, and fair business partner, you will find none better at this location. Proceed here with confidence!

Things are getting better daily! Glad to have people listening and helping a Veteran.read more

My experience with General Rv of Birch Run has been horrendous. I have experienced many issues…read moresince providing a $2500 deposit on a unit. I was promised a product that would be fixed to use. Then I was told the work could not be completed. I addressed this matter and was met with aggressive and unprofessional behavior. I since then have been told I will receive my refund. Which then I had been told after that, I will not be receiving my refund. Do NOT go to General Rv unless you would like to be scammed. Unfortunately, If you dig deeper into this company's behavior and standards, these discussed problems are more common than not.

I travel as a surgical technologist. I was passion through town and needed emergency leak repair on…read moremy roof for a bad leak. I never stay long enough to make an appointment and I didn't have the tools to do it Myself. I called and they said bring it in and the repair was FAST and the technician actually showed me where the leak was how he fixed it as well as proactive measures to take incase it happen again: I am SO THANKFUL - I can't express how helpful and FAIR they were for pricing and ... I can't say enough good things. Thank you for getting me back on the road and keeping my home safe and dry.

My wife and I sold our motorhome and stopped in at A & S to look for the camper we had found a…read morefloor plan that we liked and after meeting and talking with Todd Rodgers ( Amazing person and salesman second ) walked through a few with layouts we liked and found our dream travel trailer!!! He was so nice and pleasent to deal with. The financing process was flawless and fast! We pick up our family's next adventure on Monday because they go through all their campers before they leave the lot to ensure everything is working as it should and the propane is topped off! We looked at other dealers in and even out of Michigan and Todd and Earl ( Financing) got us the best price we found out there!!!! My wife and I could not be anymore happier with the way we were treated and listened to!!!!! FYI we bought a 2019 Forest River Salem 31KQBTS.

Thank you General RV in CLARKSTON for replacing the Ferrion refrigerator that hasn't worked since…read morewe bought our camper from the Wixom location. It has been an experience that has been difficult. But Clarkston has been very good in terms of service as compared to their other location. David has been a great guy to work with.

Very unhappy with the service / parts here. Window shade clips broke on our 1 yr old Bounder. Shade…read morefell down on me on the road. We paid for the bumper to bumper coverage "anything goes wrong we got you covered". NOPE! Just one example: we needed to replace three little aluminum shade clips. They are a very specific size, so cant find them anywhere else. General RV says "oh no we are out of clips. We will order some" OK. They come in and are 2.99 each. OK. BUT freight charge is $25. You cannot tell me they only ordered 3 clips and it cost $25 to ship!! I know they ordered a box to resupply themselves BUT I have to pay their freight cost?? What?? Do they charge every customer the same freight charge or just me cause i came in at the wrong time?

Just purchased viking 9.0 remote…read more Delivery was early! Despite rough weather. Working with Scott and Anthony was great. No hidden fees or surprises.

Purchased a new 2016 Jayco Jayflight 34RSBS in the spring of 2016. We had several issues with the…read morecamper the first year, door would randomly lock you out, could not be opened with a key in any way, had to call a lock smith three times the first summer. The twin lazy boy style recliners were so wobbly, it felt as if you would break them every time you used the left side. Toilet seat was junk and falling apart. Two blinds broke on the bottom, the shower door leaked, and the carpet was torn on the dinning slide. We keep our camper year around in Ludington MI, 110 miles away from the dealership in Mt. Pleasant. We got our camper out of storage early in 2017, to bring it to Mt. Pleasant for all the needed repairs. We were assured the camper would be like new again. When we showed up to pick up our camper on the scheduled day, we couldn't pick up our RV, until the dealership had closed. We just hooked up and headed for the campground in Ludington. Upon arriving and setting up, we quickly noticed the reclining chair was still wobbly as ever, and now our cap end on the dinette set next to it, was badly broken as well. They must of broken it while supposedly fixing the recliner. The toilet seat was still broken, and we shortly learned the lock had not been replaced, as it was locking us out again. We had made a special trip from Jackson, to take the RV from Ludington to Mt. Pleasant in the spring, so we had added around 500 miles of traveling, to have nothing but the blind fixed basically, and our dinette set broken. We were not happy, and asked Jayco to step in. Some of the management at the Mt. Pleasant dealership changed, and we were assured that if we brought it back, everything would be repaired. We asked to have the repairs done on site, or at the closer dealer in Muskegon, and the management at Mt. Pleasant's response was "That thing has wheels on it doesn't it?" We gave up our storage spot in Ludington for the winter, and were assured by International RV, that the camper would be winterized, and stored inside. All repairs would be made, including installing a new recliner. I drove past the dealership later that winter headed up to go snowmobiling, and there was our camper, sitting in the back parking lot, covered with snow. It was quite obvious it had been sitting out all winter. The dealership's response was "We never told you it would be stored inside." Summary: Our camper's recliner is still broken, and its going to Muskegon this fall for a new recliner install, door lock was finally fixed, toilet still broken. Oh and when they "winterized" our camper for us, that included leaving our refrigerator door latched shut! Their response to that was " That's not part of winterizing" What a way to run a business! Take our advise, and steer as far around International RV in Mt. Pleasant as you can!!!!!!

I had them install some upgrades on my class C minne winnie...got me right in...kept in touch with…read moreme about the install....finished on time too. Did a great job...friendly too. Highly recommend.

I've never purchased or serviced an RV but we did go here to walk the lot and check out travel…read moretrailers. They have a good selection. Beware of the fact that the entire place smells like marijuana. Someone was smoking out back. You may want to avoid unless you are trying to get a contact buzz.

I was really surprised to see some of the negative reviews because that doesn't reflect our…read moreexperience at all. We had an excellent experience from start to finish at Gillette's Interstate RV. Every person we interacted with made the process smooth, comfortable, and genuinely enjoyable. Kyler and Tara in sales were fantastic--low pressure, informative, and never rushed us. They took the time to answer our questions and helped us feel confident in our decision without any pushy sales tactics. Financing was just as positive: friendly, quick, and incredibly easy, with very reasonable interest rates. It took a lot of the stress out of a big purchase. Before we took our new Jay Feather travel trailer home, the service department gave us a thorough, clear walkthrough, making sure we understood everything and felt prepared for our first trip. We absolutely love our new travel trailer and are already counting down the days until we take it out in a couple of months. We highly recommend Gillette's Interstate RV to anyone looking for a knowledgeable, professional, and customer-focused RV dealer!

we just purchased our 2018 Jayco Flight and couldn't have asked for a better experience. jake was…read moregreat to work with, honest and informative. we found exactly what we were looking for and the process was so fast and easy. Great people excellent service!