Served us the wrong dish (beef instead of pork), ignored our religious dietary restrictions, and…read morenever apologized.I had a very upsetting experience at Ben Thanh that I feel I need to share. I ordered the pork spring rolls, which I've had before. This time, the taste and texture were very off -- when I opened the roll, I realized they had given us beef with avocado instead. This was extremely distressing as we don't eat beef due to religious and cultural reasons. We immediately asked to speak to the manager, but instead they sent a staff member who didn't understand us and said things like "Is it good?" and "What do you want me to do?", without offering a single apology. After insisting, the manager eventually came over but continued to show zero accountability. Instead of apologizing, she kept asking, "So what will make you happy?" and tried to offer a replacement spring roll -- as if that solved the issue after we had already eaten part of a dish we never would have touched knowingly. To make it worse, she later said they had given us a discount "for both dishes" -- meaning she still expected us to pay for the one they got completely wrong, just with a small discount. I told her clearly that I would not pay for a dish I didn't order. We ended up paying for the other dish, but couldn't even finish it because it was contaminated by the spring roll. And the worst part? Not one person ever said "sorry." As a university student, I didn't go there looking for free food. I just expected to be treated with respect. But the way they handled their mistake -- with coldness, blame-shifting, and complete lack of empathy -- was honestly shocking. If you have any dietary restrictions or simply expect basic customer service, I strongly recommend thinking twice before eating here.

I tried the pho, fresh rolls, and spring rolls. All were excellent. Having tried a lot of pho…read moreplaces in Toronto, I actually preferred the pho here. Soup was nicely flavoured and the toppings were very fresh. The fresh rolls were nicely done - the peanut spicy sauce was flavourful. The crispy spring rolls were crunchy on the outside and kind of fluffy on the inside. For some reason I wasn't a huge fan of the tea. All in all, the place seemed clean and the service was friendly. Nice place for viet food.

Went up to Cambridge for a day trip getaway and stumbled upon this local gem. Delicious pho broth…read morejam packed with flavours - no need to add additional sauces as its seasoned to perfection! 10/10. The mango rolls were a great refreshing appetizer with a sweet/sour bite. The dining area is quiet and spacious with cozy booths. Recommend for an affordable bite!

I'm so thirsty!!! MSG!…read more Just disappointed with another establishment serving from the bucket soup base. The large bowl did not have as much ingredient ratio to noodles compared to more places. We thought to order the stir fry beef with vegetables because we thought we would still hungry. The dish feature was not the best with an underwhelming 5 pieces of meat to almost dead vegetables. It seemed more of a plate of leftovers. The "Thai" sauce was a water down bunch of juice thickened with corn starch. Overall just was not impressed with this restaurant. Not returning.

Love pho and the I thoroughly enjoy the soup here. It is much saltier than other places and that is…read morewhat I prefer. The prices are decent and good for students on a budget. The sizes are well portioned but the large is more like a medium. Never usually crowded when I go but the waiters can be a little more attentive but otherwise no big deal.

Too crowded and squeezy space. Food just the same as other Pho. Was said VIP card will be given…read moreon that day of promotion but then said sold out. If I knew no more VIP card before I go, I don't have to go there for pho.

Looking for a lighter meal before our flight. Place was empty so service was quick and efficient…read more We both ordered a vermicelli bowl and were delighted with the crispy freshness of the vegetable. The spring rims were super tasty and very crisp and delicious. The beef stir fry was good, a few chewy bits but nothing too bad. Flavor was spot on but the heat could have been higher, so I added sriracha sauce. It was clean and comfortable, the pricing is competitive and reasonable. If we were ever to find ourselves here again, we would eat here.

I'm fairly new to KW and was looking for somewhere to get Thai take-out NY eve. This place seemed…read moreto have the most extensive menu, and didn't disappoint! I would make a meal of their fresh rolls. Their drunken noodles are definitely something I will also get again. I'll be back!

Vietnamese spring rolls were good, pho was ok. But they serve you cheap fountain soda instead of…read morebringing you a can. You can't charge $3.75 for a glass of fountain soda. That's bush league and so fast foodish.

I've been a loyal customer here for many years, but after today, I'll NEVER be back. I came in…read morearound 4:00 PM on October 31 with my kids, just wanting a quick meal so they can go trick or treating, and left absolutely disgusted by the way we were treated. I ordered a grilled meat and rice dish, and with so many similar options on the menu, the wrong meat ended up being ordered When I pointed it out and asked if they could simply replace the meat to match my order, the waitress responded with a complete lack of care. She bluntly told me, "The manager isn't here, so you have to pay for both dishes whether you eat it or not." That was it--no solutions, no effort to fix the issue, nothing. I was left feeling like my business didn't matter to them at all. If this is how they treat long-time customers, I can't imagine how they handle other guests. Take my advice: AVOID THIS PLACE. There are plenty of better pho spots in town that actually value their customers. This was the last straw, and I won't be back. An absolute nightmare of a dining experience!

I got the BBQ pork Banh mi and Spring roll, and both were packed with flavor the pork was tender…read moreand savory, add the spring roll for the perfect crispy bite. The fillings are super fresh and well-seasoned. Great value for the price, too! Friendly staff and takeout spot!

Good, but super, duper slooow…read more Located just around the corner from the Kitchener Market. Space is small, it's takeout only. When I came in, there were 3 people waiting for their banh mis. 1 of them was a large-ish order. It took quite some time for anyone to take my order and even longer to wait for 1 sandwich. I waited for approx 15-20mins if not longer. Quite a few people came in AFTER I ordered, but they got their sandwiches before I did which was weird. There are 3 people working behind the counter, and 1 of those people did cash as well. They charged tax even though I paid cash. Sandwich was good, but be prepared to wait. It was NOT a quick in/out!

Pho Dau Bo Small…read moredinning area. Lots of reviews! Wow. The pho is excellent. Honestly good. Good size and good prices. Canada you really have a gem! You have many pho places in the area. The two places I have been to were excellent! Depending on where you live, lots of pho options. FYI, not closed early on Sunday. The other Pho Dau Bo was closed at 4pm on Sunday. ***FYI, I'm a crazy pho eater that has to have pho from all over. I travel far and in between the states. Eating from LA, Vegas, MN, WI, MI, IL, NC, OH, Manhattan, NY, FL, KS, MS, D.C.,TX, Canada, etc. I've had the best pho (rated by the expert locals) in LA, Hollywood, Chicago, GA, and FL. I make reviews after tasting their pho. I know what pho is good and what is fake!*** Do not miss this GEM! If you live outside Canada, try this place !! My Star System: 1=Dumpster fire. Don't waste your money 2=Disappointed. Lot of issues 3=Average, 1-2 issues. 4=Above average, I might come again 1-3 times per year 5=Highest. I will come back a few times a month or more. If I live far, it's at the top of my list to visit when I'm in town. Highly Recommended

My favorite pho spot in KW! I used to go here every week when I lived in the city. Now I make sure…read moreto grab takeout whenever I'm in town. The food quality has remained the same over the years and the prices are reasonable. The pho broth is one of the best with great flavor and the summer rolls are a must. I like how the pork is grilled in the summer roll as it adds great flavor and the peanut sauce is a perfect pairing.