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    Phoenix Accounts Management

    5.0 (1 review)
    Closed 9:00 am - 4:30 pm

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    1 year ago

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    Preferred Billing Solutions

    Preferred Billing Solutions

    (2 reviews)

    I had emergency surgery in June of 2022. After a month I had not received any billing I called. In…read morethe mean time I was granted a discount due to my low income ( I am a senior). I sent the letter to all of the places involved in my emergency surgery. All except PBS sent me a paid in full reciept. They said they were still waiting on my insurance and just to wait. I called back September and they said they were still waiting on insurance. I called my insurance who said they had not received anything. So i called PBS back with the information. The last week of December I recieve a call that my account will be turned over to collections. I have a FICO of 835 and I am proud of that. So I was like what do you mean. I inquired about the letter I was granted and would settle the bill right then. The lady said to me " WE DON'T DO CHARITY CASES, PAY OR I'M SENDING IT TO COLLECTIONS". I thought wow that escalated quickly. I ended up settling for an amount and paid it on the spot. I take issue with the way they speak to people. You can be cordial to people who are being cordial to you. I will be contacting the doctornwho uses this service and letting them know what transpired.

    The manager was very nice. However, she offered me a job that wasn't even available in their budget…read moreyet. So after I put in my 2 weeks at work. She had the staffing agency call me to tell me they had rescinded their offer because the lack of a signed contract from potential doctors that I was meant to be billing for. I felt like you should've had the contract signed before you hired anyone. I was so upset and the apologies didn't make up for being without an income for a while.

    Master Accounting and Tax Service - Accounting Quickbook services Individual Tax preparation Business Tax preparation Payroll Services
 Small business accountant
 business

    Master Accounting and Tax Service

    (29 reviews)

    If I could give zero stars, I would. Avoid this accountant at all costs…read more My family hired William Mease of Master Accounting and Tax Service to help with my elderly mother's taxes. She is in her 70s, has dementia, and needed a professional who could patiently and competently navigate the process. Instead, we encountered an accountant who was lazy, dismissive, and shockingly unprofessional. From the very beginning, Bill failed to read or absorb the information I provided, forcing me to repeat myself multiple times. Rather than listening or problem-solving, he fired back condescending emails filled with attitude. At one point, when pressed for guidance, his response was: "There is nothing further I can do for you. You will need to find a tax preparer that doesn't know what they are doing in order to get the return filed. Good luck!" That's right -- instead of doing his job, he essentially told my family to go hire someone "who doesn't know what they are doing" if we wanted the return completed. What kind of professional speaks to clients like this? This wasn't a one-off slip in tone -- it was a pattern of arrogance, laziness, and outright neglect. Bill showed zero compassion for my mother's condition, no willingness to problem-solve, and no respect for our time or circumstances. He seemed more interested in blaming us than actually providing solutions. An accountant's role is to help clients through complicated situations, not abandon them when things aren't simple. Bill made it clear that he doesn't have the patience, professionalism, or empathy to handle real-world clients with real-world challenges. Prospective clients: take this review as a warning. If you entrust your sensitive financial matters to William Mease, expect rudeness, blame-shifting, and zero accountability. There are plenty of capable, compassionate accountants in Arizona -- do not waste your time or money here. EDIT: I appreciate that Mr. Mease took the time to respond, but notice what he doesn't do: he never denies sending the unprofessional tirades I quoted above, including telling my family to "find a tax preparer that doesn't know what they are doing" and ending with "good luck!" That's because he did say them, in writing, and his response here conveniently sidesteps his own words and tone. Throughout this entire process, my messages to him were cordial and respectful, even as I had to repeat myself multiple times. His replies, on the other hand, were consistently dismissive, combative, and unhelpful. The problem wasn't that he insisted on accurate information -- any competent accountant should. The problem was his failure to communicate, failure to read the documents provided, and his repeated choice to lash out with condescending emails instead of guiding us toward solutions. Professionalism isn't just about refusing to "compromise integrity." It's also about having the patience, empathy, and communication skills to work with clients in difficult situations. Bill demonstrated none of these qualities. His responses showed the emotional intelligence of a toddler -- reactive, defensive, and incapable of constructive dialogue. So yes, I absolutely stand by my original review: if you're looking for a professional who will handle your financial matters with competence and respect, look elsewhere.

    I had a nightmare of an experience with a different tax service that wouldn't answer my phone calls…read moreonce I dropped off my tax documents in March and waited until the last minute to file and fired me as a client the day of April 18th even though they promised to file an extension if it was needed...leaving me without my original documents and nothing done the day everything was due. Luckily I had made physical copies before dropping off my documents to that other service and I found these guys on Yelp. Evelyn was very friendly and booked me an appointment right away and offered their help to file an extension and prepare my taxes at a later date. Bill saw me in person hours later to explain everything and what to expect. When he saw how simple my filing was he offered to do it right then and there so it would all be resolved. Despite hitting a few roadblocks with getting all the information needed from me, he patiently helped me figure it all out and ended up getting it all filed. After a horrific experience elsewhere and this office's kind and quick service, I will be returning here in the future. Instead of being insulted and ignored, I was treated with kindness and respect even though I am not a big money account. Bill managed to do in an hour what my last Tax Service couldn't get done in a whole month. Thank you!!!!!

    Phoenix Accounts Management - accountants - Updated May 2026

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