Amazing work, amazing service! I went in to custom frame a picture and we ended up with a…read moremasterpiece! It's insane! I am so happy with their service and support, cannot even tell you. The first version came back a little less than perfect and they were awesome and accommodating, making it perfect for me. Couldn't recommend them more.

Very nice people. Highly recommend going to them for all framing needs. I plan to returnread more

I was their returning customer, had done many frames there, but I will not go back there again, and…read moreI won't recommend this business anymore, and here is why: I paid more than $800 for the framing work, only to receive a different dark color of the frame in the completed framed art. We compared the sample noted in the order (grayish color), and the result (almost black) and the difference was obvious. The store personnel informed me they cannot control how the color of the frame would turn out ...? They offered to re-do everything with a different wood but their selection was quite limited (and if the color isn't something that is guaranteed - what is the point to redo the work? Also, the wood in that frame wasn't completely finished and they had to stain parts of it over. The quality of frames degraded, but prices doubled up. I was very disappointed.

I'm writing this review to share my appreciation for the high quality and aesthetically beautiful…read moreframe that truly enhances the artwork I brought in. I worked with Hana and was immediately impressed with her intuitive, creative and learned knowledge of color theory as she helped me pick the perfect color mat. I was also impressed with the care she took in my project which required the use of spacers between the mat board/art and the glass to best show off the deckle edge of the art. In addition to a relatively large offering of ready-made frames, they also have an admirable collection of custom moldings as well. Happy to recommend this frame shop in Issaquah.

I had a crisis when a framed gift was delivered to me at a nearby hotel about 90 minutes before the…read moremeeting and I opened the package to find the glass shattered and the wooden frame dinged and scratched. I found New Dimensions on Yelp and immediately headed over and explained my situation. I was not surprised at all to hear that this normally would take a day or so, and even if expedited would take at least a couple hours to re-frame. So I was thrilled when Jade called me back in about an hour and I was able to pick it up, take it to my meeting, and present the gift. I was in a real tough spot, and New Dimensions went the extra mile for me. I found the price very reasonable, especially considering the quality and speed that the work was completed in.

My husband and I are photographers, we travel all over the world and we always get something from…read moreour trip blown up and framed. We have been taking our photos to this shop for many years. We tried a few other places because they were cheaper but in the end "you get what you pay for" This place is OUTSTANDING! They do a perfect job! They are friendly, their knowledge and work is almost to perfection. We recommend them to everyone we know. When people come in our home they are so impressed with the way we have things framed and they always ask us where we got them done. Thank you for your hard work and your amazing staff we are in love.

I did a lot of research before I went to frame it and trust me you're not gonna find any place with…read morethe service and the price! We've now been there about five times with different size print lithographs and originals. Their work is impeccable from the glass or plexiglass to the way they install it with the custom matting the hanging mechanisms And the back paper. They're finished work is amazing. Jonathan who's got probably 20+ years experience did a lot of work and has incredible skill and Svetlana the manager really is wonderful as a skilled art tech, and relationship builder , and really has an artistic flare. In fact probably 150 feet from their shop is her well stocked art gallery which is loaded with every single type of art piece you can even imagine! The prices were very fair and much less expensive than the other places that I called in the surrounding area ( I researched!)there's no way you can do this work on your own for any less than they do it because of the price of plexiglass and even cut glass nowadays! ( and Mattes!!)One of our prints we brought in a frame and a piece of glass and Svetlana actually even cut it for us for free! Wewould go back to this place and intend to any day. You've definitely got to go here and while you're waiting, there's a brand new sushi restaurant right across from them. That is excellent apparently-you can have a bite while you wait or you can go to the cold Stone creamery next-door! I will try to update this with some photos to show you how outstanding their quality is!

The couple running this store are two of the sweetest people we've met in Bellevue. My SO had a…read morepainting created by his grandmother and had been meaning to frame it for some time, so we decided to visit this location. The woman was incredibly kind and patient, assisting us with the frame selection process from start to finish. She specifically chose the frame in the photo for us, which added a wonderful rustic charm to the painting. Very high quality wood/framing as well. If in need of a custom frame, we highly recommend this place :) very pleased with the final product.

I wanted a framed project completed to memorize a trip I took to Rome and this shop was the perfect…read moreplace to trust with my idea and execution! I was a bit naive on exactly how long the process can take to have a custom frame built and they were able to put a rush on my order so I could gift my frames to two well deserving fathers for Fathers Day which was only a week and a half away! Work is extremely quality and I couldn't be happier! Such a huge selection of framing customizations available and the staff is absolutely wonderful and knowledgeable! I will definitely be returning with other projects as the memories roll in and need to be shared with our loved ones!

Very pleased with their service and recommendations. We went through options with ease and the…read morewhole experience went well.

This year my mother passed away. Receiving the beloved heirlooms from her home was bittersweet. I…read morelove the pretty things that have been handed down for generations, but losing my mother was a high price to pay. Upon receipt, a couple of the items had been damaged in shipping. I took two of them to Framer vs Framer. A marriage certificate of my fifth-greatgrandparents. My grandmother's college degree and honor roll pin. These are priceless treasures and I am honored to now call them my own. When I turned the items in, I was given a date four weeks later. That felt like an eternity, but for what I wanted it was reasonable. The desk person told me they were quite backed up, and I understood and agreed. After four weeks had passed, I telephoned to ask if my items were ready for pickup. No, they are running behind. They will call me. Alright, I don't like it, but I will wait. These things happen. Lots of people are short staffed these days. I get it. Another four weeks goes by and again I telephone. This time I spoke to a different person who was very rude to me. She told me "WE will call YOU when it's ready. We have people who have been waiting for their orders since June." [It is now December 16 and I turned in my order October 20] If that is true, why didn't you tell me that when I turned in my order? At least it would have been honest. I can deal with late but honest. The employee continued, "We don't even have your frames in yet. We ordered them, but they haven't come in." Oh, alright. Lots of people are experiencing a supply chain issue. I don't like her attitude, but whatever. Interestingly, I received a phone call from the company about two hours later, telling me my order was ready. Wow. Really? Maybe there's a miscommunication amongst staff, but the way that woman spoke to me was unacceptable. The work is fine as far as I can tell, but I will never ever return or recommend Framer vs Framer. This is unfortunate. I regularly choose small businesses over big box stores. I could have taken my money to anybody. I've used them before and had satisfactory results. I would have been disappointed if the order had taken another four weeks, but I'm a reasonable person if the clerks are at least courteous. I think most folks are.

Great work, fair cost, nice folks! I like how it turned out and the easy going team, made the…read moreprocess easy and fun.

Excellent service, communication, spectrum of options and value…read more Will definitely return when I have another framing need.

I was excited to potentially get some posters framed here because I can tell this shop is…read moreprofessional in the framing jobs they do, but this rating is mostly due to customer service miscommunication. I called the shop earlier in the day to ask if they would accept a half down payment for the total cost of the frame job because most frame shops will work with you on that and this was the only way I could afford it. The guy I spoke to told me they had stopped doing it due to customers never showing up to pick up their framed items, but could potentially work with me as long as I made the full payment BEFORE picking it up which I was more than happy to do. I showed up in person later with my poster to go over the matting, frame choices etc. and it was a different guy who I didn't speak to over the phone. When I got my quote at the end, I was told they would not accept any down payment and needed the full payment before cutting the frames. While I understand the reason for this and that they want customers to commit to paying them, I wish they had some clarification on their website and/or I didn't get mixed information when I spoke to the man on the phone because I feel like it was a waste of my time to come in and go through choosing the matting/poster frame. Nonetheless the framing jobs are beautiful but not a fan of the mixed customer service I received, would have been happy to give them my business if they offered down payments.