Were great when I had regular insurance and paid what insurance did not cover. When I retired and…read moreswitched to Medicare A&B with secondary insurance, this company gives you the run around on supplying the CPAP equipment, doesn't return phone calls and has poor customer service

Don't trust their autopay. It will say it is set and then they will send you a past due bill. It…read morehas happened twice to me and there is nothing wrong about my card on file. I also had a situation where I got an email about refilling my supplies. I filled out the form and it took more than a month to arrive and them were not what I ordered. When I called to get it sorted out, I was told that it wasn't them that I placed the order through but some third-party that UW Health pays and they have no control over it. I wasn't offered shipping the product back but instead driving to a different town to return it. Now I'm even trying to enter the exact website they have on this past due and guess what? This site can't be reached. ​

I had the best experience and result with Home Health United. From trained nurses and professional…read moreoccupational therapist, to amazing delivery of prescriptions and medical supplies, I am certain that I could not have gotten higher quality care following surgery in Madison. The best care, always professional, always on time and respectful. Would highly recommend.

Bought an extra tall walker here two years ago. It needs some rehab and at first I was told that…read morethey would give me a loaner and tune it up but staff person called back to ask if we purchased with cash or through Medicare... I said cash and was told they can't help me . There are many other company's in Madison. Pick a different one

One star is super generous here. I call and am left on hold for 15+ minutes before I am given the…read moreopportunity to leave a message. I was due for a new CPAP cushion December 5th and it is now 60 days later and still no cushion! I left 10+ messages and I finally got a call back on January 15th. I was assured my stuff would be in the mail and that it would be delivered in a few business days. February 1st I call again and was placed on an eternal hold. I finally got in touch with someone today who indicated to me that the reason I nave not received my order is that it was "not in stock". If that were truly the case, shouldn't someone have called me to let me know not to expect it? This place is supposed to be a medical supply distributor..... there is no way to automatically fill an order. The office hours are 8:00 - 5:00 Monday - Friday which gives no opportunity to anyone who has a full time day job to get in touch with them. I have wasted several of my lunch breaks on hold only to get no answers in return from anyone. One day I had an appointment with a Respiratory care therapist for a cpap fitting. I arrived 15 minutes early and stood in line at reception to check in. I stood in line for almost a half hour and finally I called the RT on my cell phone to let her know I was there as the line wasn't moving. Instead, the receptionist was having a casual conversation with an older couple about their winter travel plans and then proceeded to talk about the benefits of starting to save early for your 401k. They are so annoying, I don't want to deal with them anymore.

Love, love, love their customer service. I needed a knee scooter since I was having surgery. I…read morecalled practically every medical supply store to see if they would take my insurance. None of them would help. Some were down right rude. This was the last place I called. They didn't take my insurance but the gentleman said he would lend me the knee scooter for $30 since I only needed it for 5 days. How amazing! A solution instead of telling me they can't help me. Thank you for your kindness and generosity!

I found this business online and called to ask whether they can ship to CA. I did not leave a…read moremessage. HOwever they called back the next day and left me a VM saying they would love to help me. I've since called them back 3X and left 3 messages but they won't call me back. I'm very disappointed. If you don't want to ship to CA just tell me, don't be passive aggressive and not call me back.