Like any location a lot depends on neighbors. Upstairs neighbors extremely noisy. We paid for one…read moreparking space and other car would park in guest lot which was allowed but someone didn't like that and would leave notes on car and egg it! Neighbors didn't like us for some reason. Charged us for overflow in dumpster. Quick to fix plumbing issue but key issue we were on our own. Snow removal was good.

A relative of mine was terminated during her introductory employment period and was not given an…read moreexplanation. As a family member, I find the lack of communication disappointing and unprofessional. If this is how they treat their employees, I can only imagine how they treat their apartments.

Long Run Property Solutions is run by a team of caring, helpful, professionals who value their…read morecustomers and the properties they manage.

Long Run Property Solutions delivers superior service lead by a professional team who truly care…read moreabout their clients. I am grateful to know and work with them. Todd D.

They will keep your security deposit and gaslight you. These people lack integrity. They shared…read morefake photos and passed them off as photos of damages from my apartment. They think this is over, but I am getting ready to sue them, on principle and to expose them. I wonder how many other people they've cheated, because if they could do it to me, I bet they have done it to others. They are all about monetizing everything from parking to security deposits. Check out their lease. They even added a line that they don't have to agree with their own agents if their agents conclude that you moved out with no damages. They should not be allowed to get away with such deceptive and unethical practices. When you move out, take photos and videos of every nook and cranny. They assumed I didn't. I am ready to fight them to the end.

New to the Worcester area I checked out the Revington about 9 months ago now . I had a tour with…read moreMallory and man was I impressed . Mallory had answers to every one of my questions and made me feel like I was home as soon as we started to tour. It is a new building and everything is beautiful and well maintained. I have been living here for about 9 months now and I just got my renewal for my lease . Due to the nature of my line of work , I never know from year to year where I will be . I spoke with manager , and she explained very clearly my options if for some reason I have to move early . I have lived in many places all over the country and I have been nothing but happy with my choice of living at the Revington .

After being pretty frustrated with two previous management firms I found PMI, and after having a…read morephone interview with Mark (the owner of the Worcester PMI franchise) felt good with moving forward. They have been managing a univesity 3 decker building for me now for the past year and so far so good. They usually get back to me on-time, and have a solid team of folks working there at the office. Give Mark a call, he's a solid dude.

Mark and the team from PMI are awesome. I live out of state and they have helped my life so much…read moreeasier. Without Mark and PMI, I don't think I can keep my property in Worcester. They respond to tenant's issues quickly, honesty and transparency in all the costs and they are great in looking for new tenants. Regardless any issues from maintenance to renovation, PMI will take good care of. I don't have to worry about anything. I feel very lucky that I have found Mark and PMI. Highly recommended!!!

I have been on our 138 unit community's Board of Trustees and working with Salisbury Management…read moreInc. for nearly 5 years now. I have found the relationship to be excellent. They provide us with and help us select services from contract negotiations and approvals, scheduling of work and facility maintenance, landscaping and related services, plowing and property upkeep as well as accounting services, regular reports on finances, and reports on services provided and their records. Our representative (Dennis Ravelli) keeps us well informed and is present at all our meetings both live, and during the current Covid -19 crisis, with GoToMeeting remote meetings. He visits and tours our community regularly, is on site when needed, and his communication is both timely and effective. He is pro-active, providing both guidance and follow through on our issues. SMI provides necessary information, choices and resources to meet our needs from simple everyday worries to complex concerns. They provide estimates, quotes, and guidance and knowledgeable advice in a timely manner in according to our needs and situations. SMI responds to requests from the Board and our community's residents on a timely basis. When we experience emergencies, Salisbury Management Inc. has been available and effective in resolving situations on site. The SMI workforce provide many basic site services and repairs in emergencies as necessary. They are polite and competent. At the direction of SMI management and Board requests, they respond to necessary work requests professionally and quickly. Overall, my experience with Dennis and SMI is very satisfactory and meets or exceeds my expectations. I do not hesitate to recommend them.

Worked for them for 17 years new owners took over and lost many properties and put the blame on the…read moremaintenance crew which there was only 2 for 40 plus properties. I would never recommend them for anything. New owners no nothing about construction or what they are doing. Good luck if you hire them.

Pros: Neighborhood, Holden, school system, safe area, nice landscaping and Catherine, the leasing…read morespecialist. Cons: Weak management, dated apartments, trash compactor breaks often, animal waste everywhere. Halstead has potential to be "great " however, the apartments are dated. Cabinets in kitchen and bathrooms faded, scratches, never touched up or aligned since when it first opened up as the Reserve. Porches have lots of storage/trash even though it's prohibited. Most apartments still have the original rugs! The rugs are sparse and dirty. The replacement rugs are cheap and show wear within a year. There is paint splashes everywhere the counter, cabinets, floor and rug from when the painters come in after a tenant leaves. If you happen to bump into the wall, your clothes will also be covered in paint from the numerous coats on them over the years. You can't have your own ceiling fan they make you rent one from them for $15 a month which is totally insane. These are these fans are antiquated. In terms of management, The manager, Malik, is weak. He doesn't seem to enforce policies mentioned in the lease. He appears "unphased" by anything so you feel as though he doesn't care. For instance, during a snowstorm an email goes out when you need to move your car by and the time they're going to plow. What happens is many don't move their car and the plowing is difficult for the company. This leaves piles of snow in spaces that should be used for parking. If you're going to put out a memo that your car will be towed then tow the car after the first instance, people will move their cars then!! Catherine the leasing specialist, however, is friendly and so pleasant to work with. Unfortunately, tenants and anyone who walks through the property does not pick up pet waste. There was poop everywhere even right next to the place where you deposit the waste. The poop situation is concerning there. The hall rugs need replacing, the doors need repainting where you come in and go out of the building. Halstead lacks upkeep inside and within the building itself. The screens are thread bare. I heard that if a dishwasher, washing machine needs replacing that they pull one form storage. The management company refuses to buy any new appliances!! Don't be fooled by the "outside". If they took some money and fixed up the inside of the apartments to look as nice as the outside it might be worth the price of the rent. They do the bare minimum, actually not even the bare minimum when new tenants are coming in. The management team didn't even do a walkthrough before I moved in. I would suggest that the management team go and walk the grounds regularly. Take note at who's got junk and trash on their porches. Walk through empty units and have a maintenance department or an outside company come in and redo the cabinets the floors, the rugs, make it look nice for what they're charging. They raise the rent each year by at least $100 yet, nothing has changed in the unit. The price should actually be less for the lack of any maintenance other than what the tenant does. Lots of pot smoking going on in the parking lot and on the grounds for a non-smoking complex. There are lots of brand new complexes going up in the area to compete. For a one bedroom starting around $2400 and nothing included, unless you're set on living in Holden, you should keep shopping.

I had one of the best experiences living at The Reserve on Salisbury. This was my first big move…read morein my life and career coming from Alabama. From the moment I called and spoke to Kate, I knew this would be, at the very least, an interaction I would not likely forget. She was beyond professional, patient and answered every question I had including, "Where's the nearest hospital to the complex?" - a question I've since learned isn't often asked. Upon viewing the complex and meeting the staff, I instantly felt at home. I didn't just need a place to live, I wanted this place to call home. I lived in a one bedroom, one bath for the first year, but quickly outgrew it. I was able to easily move into a two bedroom, two bath on site and had no intentions on moving anytime soon. As luck would have it, I got a promotion to the Big Apple, and had to leave my beautiful apartment behind. If you're looking for an attentive staff, look no further than The Reserve on Salisbury. Krissy, the Property Manager, Kate, the leasing agent, and Dave and Shaun from maintenance are truly some of the best people I've had the pleasure of experiencing while living in an apartment community. I couldn't have asked for better people to know on site. They would always greet me, helped me if I needed anything and were always communicative. I find that so important in a community. The surrounding areas are quiet with plenty of areas to walk around, the grounds are kept beautifully, the neighbors I've encountered are kind... Take a look at this property. You won't regret it! I do not share the same experience as the other poster on here. I hate that they did not have the experience I did because this place and these people are truly wonderful. :) - Mathieu.

we there for a little over a year. Maintenance answers every call extremely promptly. The are…read morevery kind helpful and do whatever they can. The grounds are kept up very nice lovely pool lots and lots of green. period and it seems like nice people live in the complex convenient location.

Shana Heighton é uma verdadeira doce. O serviço foi incrível; Ela é uma pessoa tão animada, com uma…read moresimpatia contagiante. Os apartamentos são ótimos, e ela se esforçou para atender às nossas necessidades. Obrigado!!