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    Next Door Property Management

    5.0 (1 review)
    Open Open 24 hours

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    1 year ago

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    The Dartmouth Group - Mattress and air mattress that's been sitting there for a month

    The Dartmouth Group

    (64 reviews)

    We are a new condominium development and the Board was just transitioned from Toll Declarant…read moreTrustees to a full homeowner Board. We have had TDG for 2 years now during the construction phases. We have a Portfolio/Property Manager, Cheri Gillis, and an assistant, Gessenia Garcia-Lopez, both who are not full time, and other than being onsite f/t, both provide service as if they were. Cheri takes great care of us, even though she is managing a multitude of contractors that Toll uses. After Transition, she has taken excellent care of our working Committee Chairs and the Board. The TDG emergency support after hours dispatches their tech who is onsite in 20-30 minutes. The only downside for not giving 5 stars is the slow response for normal service requests and that there is no service level objectives in the Toll management agreement with TDG. Otherwise, TDG has the tools and scale to support our 66 homes, and Cheri is a very responsive professional experienced property management portfolio manager. I am upping my review to 5 stars. Cheri and Gessenia alone do so much that it makes up for the lack of a service level performance requirement and objective; this was a lacking my Toll in their original Management Agreement with TDG. TDG is hired by the HOA Board, who have sole management and control and accountability for the HOA; TDG takes direction from the Board.

    From reading the reviews it appears that it depends on which rep handles your property. For those…read moreof you that had a good experience with them, count yourselves fortunate. We had them for over twenty years and replaced them a couple of years ago. For over ten years we had tennis courts that went unused as they had fallen into disrepair and TDG threw us all kinds of excuses as to why they could not be renovated, saying they had to be totally stripped out, the property dug up, new fencing required, etcetera, and quoted us in the vicinity of $250k using their preferred vendors. We have had new management for the past couple years and now have a beautiful tennis/pickleball court and a basketball court, with picnic tables & umbellas, a park bench, and trash receptacle, and the whole shebang cost a fraction of the pricing TDG had quoted. The existing fence remained and the courts were resurfaced. TDG told us that the founding docs required us to get signatures from at least 70% of the unit owners, which turned out to not be the case, as we were able under the founding docs to repair the recreational area, and the digging up and all TDG said was required was NOT required. There are so many other issues I could report here, but it would require a tome the length of the epic novel, War and Peace". We have had so many improvements here since we terminated TDG and the new management firm earns their fees and actually helps us keep expenses in check. TDG just gave us lip service, the new company gives us real service.

    Knollsbrook Condominiums - Signage at Knollsbrook Conodominium

    Knollsbrook Condominiums

    (1 review)

    I lived there for 8 years 2013 until 2021. When I first moved in it was pretty nice. There are 3…read morepools an indoor pool. It was quiet and well kept. Never had a problem or complaint UNTIL The Dartmouth Group TDG came in. They have turned that place into a nightmare. They're horrible to work with and deal with. You have NO say in how your property gets repaired. They hire contractors that do a horrible job and have to come back out 2 and 3 times to fix their subpar job. They re-shingled the roof at our townhouse and the contractors didn't seal it properly. Myself and my other 3 neighbors all had squirrels in our attics. TDG brought us a cage to catch the squirrels in like it was our responsibility instead of getting an exterminator. It was also our responsibility to clean up the mess left by the squirrel that were there because THEY hired crappy contractors that didn't do the job properly. TDG never checked. We paid close to $500 a month in HOA fees yet our street did not get plowed MULTIPLE times. The complex is so big that if you need to be plowed out before work you better buy a snow blower and shovel and prepare to do it yourself! The sprinkler systems don't work in more than half the complex. The pools that your HOA dues go towards are closed 30%-50% of the time. The reasons: they couldn't find life guards or this is broken or whatever but frankly I think my estimate is low it seemed it was closed more than it was open. The gym was closed due to water damage from the pool for MONTHS. You pay all this money for these amenities yet you can't use them. You pay all this money for maintenance and they don't do a good job hiring quality people or check on the repairs being done. The HOA fees will be increasing as they've just taken out a 3 million dollar loan and by the looks of the financials the property will be in the red by 2025 and require more special assessments. The can and will do special assessments meaning you have to drop $1000+ at the drop of the hat. Be aware that unless you get lucky your HOA fee might be more than your neighbors if you happen to live on the wrong side of the property. The crime seems to be getting worse. Cars get broken into and stolen. If you're being harassed by one of your neighbors the HOA will not do anything but tell you it's a police matter. The police won't do anything without evidence and the HOA now has a policy about cameras so providing evidence will be tricky. If you have no where else to go this place will work, I guess there are worse places than this, but if you have a choice avoid this community at all costs. This doesn't even cover all the issues in this community I'd say this is just the tip of the iceberg. Purchase at your own risk. You've been warned! Oh and they just wasted $20k of your HOA fees to force everyone to paint their doors a hideous yellow! Homeowners had NO say!

    Next Door Property Management - propertymgmt - Updated September 2026

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