We are a new condominium development and the Board was just transitioned from Toll Declarant…read moreTrustees to a full homeowner Board. We have had TDG for 2 years now during the construction phases. We have a Portfolio/Property Manager, Cheri Gillis, and an assistant, Gessenia Garcia-Lopez, both who are not full time, and other than being onsite f/t, both provide service as if they were. Cheri takes great care of us, even though she is managing a multitude of contractors that Toll uses. After Transition, she has taken excellent care of our working Committee Chairs and the Board. The TDG emergency support after hours dispatches their tech who is onsite in 20-30 minutes. The only downside for not giving 5 stars is the slow response for normal service requests and that there is no service level objectives in the Toll management agreement with TDG. Otherwise, TDG has the tools and scale to support our 66 homes, and Cheri is a very responsive professional experienced property management portfolio manager. I am upping my review to 5 stars. Cheri and Gessenia alone do so much that it makes up for the lack of a service level performance requirement and objective; this was a lacking my Toll in their original Management Agreement with TDG. TDG is hired by the HOA Board, who have sole management and control and accountability for the HOA; TDG takes direction from the Board.

In my 20 years as a realtor I have worked with many management companies preparing for home sales…read more I cannot say enough about ​Gina DeFrancesco​. She i​s by far the most professional, knowledgeable and just the nicest​ ​person I have ever had the pleasure of working with. She returned my calls, emails and text messages ​practically immediately and went above and ​beyond to help ​resolve issues ​that were instrumental ​in the sale being successful​. Thank you again Gina for all of your hard work and guidance!

I lived there for 8 years 2013 until 2021. When I first moved in it was pretty nice. There are 3…read morepools an indoor pool. It was quiet and well kept. Never had a problem or complaint UNTIL The Dartmouth Group TDG came in. They have turned that place into a nightmare. They're horrible to work with and deal with. You have NO say in how your property gets repaired. They hire contractors that do a horrible job and have to come back out 2 and 3 times to fix their subpar job. They re-shingled the roof at our townhouse and the contractors didn't seal it properly. Myself and my other 3 neighbors all had squirrels in our attics. TDG brought us a cage to catch the squirrels in like it was our responsibility instead of getting an exterminator. It was also our responsibility to clean up the mess left by the squirrel that were there because THEY hired crappy contractors that didn't do the job properly. TDG never checked. We paid close to $500 a month in HOA fees yet our street did not get plowed MULTIPLE times. The complex is so big that if you need to be plowed out before work you better buy a snow blower and shovel and prepare to do it yourself! The sprinkler systems don't work in more than half the complex. The pools that your HOA dues go towards are closed 30%-50% of the time. The reasons: they couldn't find life guards or this is broken or whatever but frankly I think my estimate is low it seemed it was closed more than it was open. The gym was closed due to water damage from the pool for MONTHS. You pay all this money for these amenities yet you can't use them. You pay all this money for maintenance and they don't do a good job hiring quality people or check on the repairs being done. The HOA fees will be increasing as they've just taken out a 3 million dollar loan and by the looks of the financials the property will be in the red by 2025 and require more special assessments. The can and will do special assessments meaning you have to drop $1000+ at the drop of the hat. Be aware that unless you get lucky your HOA fee might be more than your neighbors if you happen to live on the wrong side of the property. The crime seems to be getting worse. Cars get broken into and stolen. If you're being harassed by one of your neighbors the HOA will not do anything but tell you it's a police matter. The police won't do anything without evidence and the HOA now has a policy about cameras so providing evidence will be tricky. If you have no where else to go this place will work, I guess there are worse places than this, but if you have a choice avoid this community at all costs. This doesn't even cover all the issues in this community I'd say this is just the tip of the iceberg. Purchase at your own risk. You've been warned! Oh and they just wasted $20k of your HOA fees to force everyone to paint their doors a hideous yellow! Homeowners had NO say!

(Resident 2017) Worst place I have ever lived. There's a reason more and more owners rent out their…read moreunits. Managed by the Dartmouth Group, this facility does not live up to the quality and reputation of their other properties. Local manager has not properly trained his staff and management lacks common sense policies and procedures that help to protect its residents. The way the property operates shows management just does not respect the people that live there.

Courteous and communicative at first, then the objective fails:…read more-Tore wires off the side of my house with truck, looked at me and said "oops." -Tore screen door, initially denied then said it was "irrelevant" and "twenty dollars to fix" -Disassembled bed frame in the yard -Stood on recycle bins and meter to reattach wires -Damaged wall and never acknowledged Edit: yes, we did speak on the day of the move and money was taken off which may have been acceptable if we weren't still discovering damage days later. I have no doubt you asked if I directly witnessed the wires coming down. Company name should be Plausible Deniability.

Money well spent. Had my one bedroom packed and in a truck in under thirty minutes. Moved to 3rd…read morefloor walkup in under 2 hours with two man crew. No drama.