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    Phoenix Non Emergency Transportation

    5.0 (1 review)

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    2 years ago

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    The Harrison at Heritage - Holding waiting for someone to pick up the phone !!!

    The Harrison at Heritage

    2.3(49 reviews)
    2.0 km

    My grandmother stayed here for four weeks for physical therapy rehabilitation. I will say off the…read morebat I was extremely hesitant to want my family member in any nursing facility because of horror stories people hear. The Harrison exceeded all my expectations - the reason being a handful of staff members. First off, when you walk in you'll likely meet Ms. Sherry - who is kind and helpful and makes you feel at ease immediately. Thank you for being so welcoming and assisting my family every day. Luis, PTA - thank you!! Luis worked with my grandmother daily getting her strength to be self sufficient at home and walking to and from her bedroom, etc. He was kind, encouraging and an absolute gift. Lauren, speech therapist - patient and encouraging, thank you for taking the time to work with my grandmother and endure my family asking tons of questions and visiting during therapy. Lastly, her nurse Arthur and CNA Elsa - thank you guys!! The care Elsa showed will never be forgotten and we are truly grateful. The only reason I didn't give 5 stars is the follow up during and after discharge - referrals for home health PT/OT was great but ordering equipment has been bumpy. Upon discharge we expected equipment or how to go about getting it and have yet to hear back from the company or our contact @ Harrison.

    Our family placed my grandmother in this facility after a major surgery with the hope that she…read morewould receive the care and rehabilitation she needed to regain her strength. Unfortunately, our experience was extremely disappointing. The biggest issue was the lack of timely care. If you pressed the call button, you could expect to wait an hour or more for someone to respond--even when assistance was urgently needed. There were multiple occasions where my grandmother needed immediate attention, had already pressed her call button over an hour earlier, and no one had come. We would end up calling the front desk ourselves just to have someone go to the nurses' station and tell the staff to get up and help her. That should never have to happen. We repeatedly brought these concerns to management and the higher-ups, hoping things would improve. Instead, our concerns were brushed off, dismissed, or met with excuses. Nothing ever changed. We were also repeatedly told certain doctors and specialists would be coming, but many never did. The physician rarely showed up, the nutritionist we were promised never came, and several other services they assured us would happen simply never did. Medication management was inconsistent, the food was poor, and overall communication was lacking. It felt like promise after promise was made during the admission process, only for those promises to be forgotten once my grandmother was admitted. I do want to recognize two employees who truly stood out. Vivian at the front desk was always kind, professional, and incredibly helpful. She has no control over the care provided on the floors, but she consistently did everything she could to help us. Nicole, the wound care nurse, was also outstanding. She cared for my grandmother every day with compassion and professionalism. The only reason we didn't immediately transfer my grandmother to another facility was because we trusted Nicole to continue managing her wound care. Aside from those two individuals, I cannot recommend this facility. The nurse aides were often unresponsive, doctors were rarely seen, medications weren't handled consistently, and the overall quality of care fell far below what was promised. If you're considering placing a loved one here, I strongly encourage you to look elsewhere. They deserve attentive, compassionate care--not long waits for basic needs, broken promises, and concerns that go ignored. DO NOT GO HERE.

    Photos
    The Harrison at Heritage - Wilted and sad looking flowers from Mother's Day!

    Wilted and sad looking flowers from Mother's Day!

    The Harrison at Heritage - Holes in the walls, some rooms smell like natural gas and just aren't taken care of properly.

    Holes in the walls, some rooms smell like natural gas and just aren't taken care of properly.

    The Harrison at Heritage - Left out burrito for residents to eat?!?

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    Left out burrito for residents to eat?!?

    Chisholm Trail Transportation - Where Texas Rides On

    Chisholm Trail Transportation

    4.5(2 reviews)
    26.2 km

    I've used them a couple of times and have been pleased with their service. They were prompt and…read moredrivers are friendly.

    Chisholm Trail transportation is a wonderful company. Recently, I had the opportunity to interact…read morewith them when they provided transportation for my grandmother. We had a wonderful experience from beginning to end. Their staff is polite, thorough, and thoughtful. I got to interact with their awesome intake/dispatch personnel as they collected key information relevant to the trip details. At the time of writing this review, we are experiencing the COVID-19 pandemic. I was happy to hear they were asking question to attempt to limit exposure. It let me know they care to protect their clients and staff. Drivers were very patient, careful, friendly, and respectful. They took care to ensure my grandmother was as comfortable as possible when they transferred her to the stretcher. They also drive very safely, attempting to minimize the impact of sudden stops, bumps, and potholes on the road as much as possible. I would definitely use their service again when the need arises, and I recommend their services to anyone who needs it. They serve a unique population which has limited transportation options in the DFW area. They provide a variety of options depending on the mobility impairment of the person. I know they provide transportation via wheelchair, stretcher and ambulatory people as well. Their drivers are well trained and specialize in what they do best: getting your loved one to their destination safely. If you have an elderly or disabled person who needs transportation, give Chisholm Trail Transportation a call. I am sure they will do their best to address you need. I am very thankful for the service they provide our community. Thanks, CTT! See you next time.

    Photos
    Chisholm Trail Transportation - One of our sedans, walkers and rollators welcome.

    One of our sedans, walkers and rollators welcome.

    Chisholm Trail Transportation - At CTT, we really try to make you feel special.

    At CTT, we really try to make you feel special.

    Chisholm Trail Transportation - Raymundo B., always smiling and on time.

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    Raymundo B., always smiling and on time.

    Phoenix Non Emergency Transportation - medicaltransportation - Updated September 2026

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