The customer service given by Robert today when he delivered mobility scooter was top tier. He handled every question and concern with patience,and knowledge. He explained things in a way that was understandable and left no questions unanswered. Will be doing business with them,and only them in the future. read more

I highly recommend this business for anyone looking for mobility equipment. The staff is very friendly and caring. They stand behind their warranties. The atmosphere inside is extremely relaxed with many places to sit and take a load off while learning about all the different options. Lacey and Mitchell are full of knowledge and are always available to lend a helping hand, Don't waste your time shopping online or at any other store. If you do, you will just become another number and good luck with warranties. Make a visit to the Healthcare Store for that more personal touch experience. Great people you can trust and count on to enhance your life with these amazing mobility devices. read more

The Healthcare Store - Store Mascot! Really sweet dog named Semi. - Medical Supplies Near Me - Hurst, Texas

I brought a wheelchair in for repair and the service received was remarkable. It turned out to be a detached wire and the cost was minimal. Thank you for so much for your skilled workmanship and honesty. Another repair shop said i needed a new joystick at a cost of hundreds of dollars. read more

We lost the seat post to our our scooter and needed a new one today. I called and Mitchell answered and was great over the phone. He asked if we could bring the scooter in so he could check if anyone he had would work with our scooter. He went in a out a couple of times with different posts and was able to find one that matched the scooter and seat. Great customer service. read more

We have been missing a piece to our electric scooter and weren't sure if we would find one locally an we would have to order one we prefer to buy local if we can. So we called an Mitch told us to come down an he would help us the best he could. We arrived at the store an they had a lot of scooters an different options. They also have things for the home to assist with people who are disabled or for the elderly. Mitch helped us with finding the exact piece we need an it wasn't marked up at all, we were thrilled finding the pieces we need now I can go places where I can't normally go. read more

Very thorough excellent patient care... they took so much detail of my needs. They listen to my health issues and in a very focus assessment thank you guys for your care. I highly recommend this team. If you need chiropractic treatment give a call.... read more

I'm sorry. What happened to common courtesy and the customer is right. Salesman was extremely rude and tried to argue my insurance wouldn't pay for me to get an electric scooter. Don't even bother shopping here if you have military insurance. Just flat out rude. read more

I searched online for a lift chair, then started seeking a company that could deliver the day of purchase. Robert answered my questions and assured me he could deliver the chair that very day. Such a good decision, and the purchase took only a few minutes of my busy day. This chair is a better quality one and will allow my husband to recover from heart surgery in comfort. Thank you, The Healthcare Store and Robert, for all you did to help me! Happy Thanksgiving, y'all! read more

The Healthcare Store - A great quality lift chair! - Medical Supplies Near Me - Hurst, Texas

Had a flat tire,(wheelchair) from out of state visiting. they were awesome ..they fixed me up in no time!! off to the Texas State fair!! read more

The Healthcare Store - Medical Supplies Near Me - Hurst, Texas

Metroplex Medical is NOT worth it to me! FINALLY left this place and found new CPAP accessory supplier! My experience was not good. No follow through. Difficult to connect with, they do not return phone calls Charged a ridiculous amount of $25.00 for postage to mail me a tube & face mask. Talk about gouging no the customer! The owner even said we charge that to make up for lack of more we make on accessories. read more

My brother's electric wheelchair needed a new seat belt as the existing one had broken. We were greeted as we walked in and they said someone would be with us shortly. We were helped by Jenn. She was helpful, patient and very knowledgeable of what we needed. Although the repair was not an easy one she continued to work with us until the seat belt was repaired. Although there were others in the store she worked and maintained a very professional and patient attitude and was never "put out" as it was taking so long. She acknowledged the other customers in the store and let them know she had not forgotten they were waiting. The Healthcare Store has a customer for life. Jenn is a fantastic member of the Healthcare Store. J B H read more

What an absolutely miserable customer service experience at this place! The young woman in charge was one of the nastiest people I have had the misfortune to run into in a retail store in a long time. After driving 16 miles to make a purchase, I walked out leaving my item on the counter. Never Again will I give that place the opportunity to abuse me and I suggest you consider the same. read more

The place is a scam. They purposely ordered me the wrong scooter lift. Then they lie when I tell them it is not the correct lift, and there is nothing else they can do. Now I have a big pole attached to the back of my car for the last 3 years since I cannot get it off. The guy is a total liar - lied to my parents face when they confronted him. He was kind and nice to them, but rude as can be with me. I WOULD NOT USE THIS PLACE AT ALL. Do not go to this place! read more

Super nice and pleasant people. Met and saw the owner both times I went and he acknowledged me and was sure to make eye contact and say hello. The shop was super busy with multiple phone calls coming in the short time I was there but the ladies behind the counter apologized for the interruption and handled the situation like professionals. There was a lady in front of me who was having difficulty attempting to figure out a time for herself to make it in for a lift installation. The owner and ladies at the counter problem solved multiple ways they would be flexible enough to make it happen and the lady left with a smile and satisfied. I had two tires to have run-flat inserts installed and the service had a 24 hour turn around at a way less then a quote received by a competitor in Fort Worth. I would recommend this shop to anyone looking for a good repair and shop to purchase wheel chairs, medical supplies, and quality customer service. read more

The staff are extremely qualified and very friendly. They knew my issue and made the appropriate steps to fix my issue with my wheelchair lift. Of all my experiences with mobility stores, this place is the best customer-service and knowledge-wise. The only downside is that they tend to be quite busy, so you will get interrupted quite a bit due to the phone ringing. read more

I was on a 30 day road trip with my family from California and we were in Dallas/Ft. Worth when my brother's electric wheelchair would not move. We have an accessible van and had it for two months along with the motorized chair for the same so we were not that familiar with all the functions but knew something was wrong. I went to Mobility First thinking there was a problem with the van when in turn they said it was the chair. They referred me to The Healthcare Store as we were far from home and stuck. We were leaving for Louisiana in two days and needed this chair working fast. I met the nicest people that were willing and able to help and diagnosed the problem within minutes after manually removing the chair from the van. They immediately asked the right questions and realized that it's brand new and the motor was under warranty. They called the company and had the part sent overnight arriving by 10 the next day. Ot was fixed and I received a call by noon to let us know the chair can be picked up and we were able to continue our planned road trip without any delays. I am so pleased with The Healthcare Store in Hurst Texas for their professionalism and product knowledge of the Amy Wheelchair. They made us a priority and I am throughly impressed with the care and reassurance displayed. I am very confident that they will get the job done by doing whatever it takes. I hope if the chair ever breaks down again that I'm in Hurst Texas. These gentlemen are the best! read more

The staff were extremely helpful and kind. They helped me find the right crutches for my needs and not only did they adjust them for me they also thought me how to use them safely and efficiently. Will definitely go back for any other needed medical supplies read more