Following a shoulder injury, my wife was referred to PT Pros by our primary health manager…read more Unfortunately, my wife was misled and deceived by the staff at PT Pros in Leitchfield regarding copayments. She inquired and attempted to pay and was advised that she did not have subsequent copays. The therapy received produced no results and the staff advised her that a 'few more visits" attempting a different approach might help. She was advised that those visits would be covered by our insurance. In pain and willing to try anything to alleviate her shoulder issues, my wife agreed and continued the therapy. The therapy did not help and my wife was subsequently referred to an orthopedic specialist. Then came the surprise. Despite the fact that PT Pros advised my wife that there were no subsequent copays, we later received a bill for $420 (a copay per visit). I attempted to clarify this with the billing section from PT Pros and was given a very rationalistic and deceptive explanation (I recorded all calls and will happily share them with anybody that requests them) Their final stance was that it is the "patient's responsibility" to ensure they understand the billing and copay requirements. (Oddly enough, my wife DID inquire was told by the staff at PT Pros that we did NOT owe anything). I will pay their bill and strongly caution anybody that needs physical therapy to ensure they understand that the administrative staff at Leitchfield PT Pros will smile and tell you one thing and a month later you'll get an unexpected bill.

I was in a car accident late 2018, and when I got there my neck was in severe pain from whiplash…read more Thankfully through all the hard work and the scheduled physical therapy visits with Ian and the others that assisted with my recovery process, that severe pain has subsided to very minimal pain and I am able to finally get a good night sleep and do most of the other activities I haven't been able to do since the accident late last year!! Thank you to Ian and all the staff that were to help me during my visits. I would definitely recommend PT Pros for your Physical Therapy and rehab needs caused by injury or from recovering from any surgery or any other ailments.

When I first when to KORT, the experience was satisfactory and the people were friendly. The…read morereceptionist explained my insurance and what it would cover and then proceeded to tell me how to clean my shoes, since she had the same pair and had found the best way to clean them. The bad experience with KORT comes into play a month after my visit. I get a bill explaining that my insurance did not cover my visit and I would have to pay out of pocket. A call to KORT and after a while on the phone and some calls to insurance, the issue was resolved. Great, right? Wrong. Now, in March, I get a bill saying I need to pay my co-pay to them. That strange, because I handed the lady who was talking to me about my shoes my cash co-payment during the visit. So again, a call to KORT. I talk with one lady who says the lady who helped me was out to lunch and I would have to receive a call back for her to tell me about my payment and if it went through. Well, over an hour passes and I don't receive a call, so I place another call to KORT. This time I get the lady that helped me during my visit. According to her, there is no record of my payment and I apparently have to pay my co-payment a second time. How does one visit cause so much trouble? First, with the insurance issue and now them not receiving my payment? Well, three months have passed since the initial visit and I'm expected to still have my receipt. Another issue I have is that co-payment is due at time of service. Why was I served if I did not pay my co-pay? Seems like a bunch of employees who don't know what they are doing and are looking to make more money than what they should. So lesson learned, keep receipts for years and years in case situations like this happen. I will not be going back and I'm glad I did not return for my second visit.

From the owner: Experience the power of physical therapy with KORT Physical Therapy. Our physical therapy team will…read moredesign an individualized plan of care that aligns with your specific goals in mind. Through clinical experience, ongoing education and clear communication with our patients, our physical therapists will give you the tools necessary to successfully heal from aches, pains or injuries and get back to what you love. We are proud to serve your community and are committed to providing an exceptional experience that promotes healing in a safe, compassionate environment.