I called to make an appointment and was on hold for 20 minutes! Then, they said hello and hung up!…read moreThis is very poor service and I wont be calling back. Im very disappointed in the wait time just for an appointment. I thought Mercy health was supposed to be so great well I sure don't think so.

I was referred here by my orthodontist's office for extractions. The staff was really friendly when…read moreI walked in and I felt like they knew what was going on. Vanessa worked with me to get everything going then the dentist came over. He didn't formally introduce himself, but other than that he was professional and handled a complication that came up quite well. He made sure I was good and numb (and did an excellent job distracting my mouth so the injections didn't hurt as much). Afterwards he showed me an x-ray to confirm that I was all clear. I want to note that I was extremely nervous and after the local anesthetic was administered I starting panicking. After I expressed this to Vanessa, she really went out of her way to make sure I was doing okay and to talk to and distract me. I can't even say how significant this was for me, especially when the complication came up. I'm so grateful that she was there. Jessica assisted us as well and was great too. As I left, I couldn't really talk, but the ladies up front were really patient with me typing out questions on my phone. I paid out of pocket and the feel that the prices were pretty reasonable.

Would leave 0 stars if possible. Literally the WORST dentist. Kicked out family because they…read morecouldn't keep their mouth open long enough, don't fill cavities correctly or really at all, and are extremely rude.

This has been the worst experience I have ever been through. I put my mother there because…read moreHeritage Woods assisted living kicked my mom out because she needed more care. The administrator set her up because it is next door to them. The first night Rita, aka, mom was there they threatened her they were going to call the police to search her belongings for contraband. She was 86 and can not walk, she is in constant pain so she had tylenol in her purse, they confiscated that with the warning. The food was never what you wrote on paper and it was so bad. Rita went in at 115 pounds and left at 92. The cleaning was non existent. And you could wait 5 minutes to never to get help. She had to wait so long for her pain meds she would be in tears. Her blankets were stolen the night we got there, and so many things broken. They just did not care. The other floor they showed me was very nice. The floor she was put on should have been condemed. I could really just go on but you all get the jist. I have since moved her and she is treated so much better.

My son was sent to Symphany Maple Crest for recovery from an accident prior to another surgery. He…read moredidn't receive meds on time, food was minimal and cold at best, water bottle was filled from unsanitized bathroom sink. After 3 days he had to go back to the hospital. Medical care was a nurse practitioner who refused to wrap his legs for edema. ER doctor said his 3 day stay had set him back 2 weeks. We refused to have him sent back there.

I WISH. I could leave 0 stars…read more Do. Not. Trust. Your. Loved. Ones. With. These. MURDERERS. Nurses bullied us into letting them take my grandfather for "a few days" because they wanted to manage his symptoms better. He was taken last night and we got a call this morning that he died. They didn't feed him. They didn't give him his medications. They didn't check his oxygen levels because they "don't usually do that" but they PROMISED THEY WOULD BECAUSE IT WOUKD MAKE US FEEL BETTER FOR HIS OXYGEN TO BE STABILIZED. They pumped him up with morphine when we specifically said we only give it to him once a day before sleep. They took him away from us to leave him in a room by himself and die.

The facilities are very clean and attractive---that said, Journeycare promised that our Mom would…read morebe looked at and be pain free in her last days. So far, we've had to chase the nurses down to administer simple treatment like providing some moisture to her mouth-which is cracked, dry, and very painful. Mind you-not meds-but simple hospice care. I'm expressing these concerns not only as a son-but also as a physician. I walked in on the daughter complaining for the second day. Mom has only been there barely two days. Journey care----please provide services you promised.

First massage ever and David set the bar HIGH…read more He made me feel completely comfortable the whole time (not awkward at all), listened to what I needed, and really focused on the areas I was super tense in. I walked in stiff and walked out feeling so much better. Professional, respectful, and actually knows what he's doing ...highly recommend booking with David

Like many of the other reviews in the last couple of months, this establishment became completely…read moreunrecognizable after the change in ownership. My wife and I have been going to this location for a decade, and we will never be returning barring ownership selling. We purchased e-gift cards in December and when we tried to use them, they were suddenly unable to find them on the account and that they don't sell the gift cards it's a third party named Hownd. Since these gift cards were never given to us, we did a chargeback. Conveniently, once the chargeback went through, they called us saying that they can see the balance on our account now. When we went into the location to discuss, the "manager" threatened to ban us and charge us for the dispute fee. I then called the next day to cancel my account and was told the person who we talked to was just a "front desk" employee and that despite their website saying membership is month to month, they need 30 days notice on cancelling. When I refused to pay that, they "terminated my account". I would not recommend this location, purely on the behavior of management. The massage therapists such as Erin and Kevin are amazing people and great at their jobs.

The ALSA is a wonderful organization. I lost my mom to ALS 16 months ago. The support and care…read morethey provide both while my mom was ill and since her passing is unmatched. We will walk in the Walk to Defeat ALS and raise money for the ALSA every year until a cure is found. I've been lucky to be asked to participate in certain events in a greater capacity, and I will continue to do anything I can to help bring awareness. In honor. In memory. To DEFEAT ALS!

From the owner: The ALS Association is the only national non-profit organization fighting Lou Gehrig's Disease on…read moreevery front. Our Mission is to lead the fight to treat and cure ALS through global research and nationwide advocacy, while also empowering people with Lou Gehrig's Disease and their families to live fuller lives by providing them with compassionate care and support. The Greater Chicago Chapter offers services to patients & families living in Northern and Central Illinois who are affected by ALS, including: Home Visits, Skype Appointments, Support Groups, Information & Educational Materials & Programs, Medical Equipment Lending, ALS Clinics at The University of Illinois Medical Center & The University of Chicago Medical Center, & Professional In-Service Presentations. We are always seeking passionate volunteers and spirited individuals who wish to join the cause! "Walk - Run - Ride to Defeat ALS" programs & other great events hosted year round. Visit ALSAchicago.org for more information!

had the pleasure of purchasing some stuff from this dispensary, and not only was it super clean and…read morehad some top shelf product. My tender was attentive, personable, and helped me find exactly what I needed. The level of customer service made me feel like I was right at home!

This office helped me get registered and get my cannabis card. The staff was very helpful and I'm…read moreable to get my medicine when I need it. I'm happy I went to Medical Cannabis Community Outreach in Addison.

JourneyCare was the right choice for my husband's hospice care. The hospital recommended a…read moredifferent company but after much research and several recommendations from close friends/nurses I decided to go with them and I'm really glad I did. I'm truly grateful for the wonderful CNAs, social worker, bearevement therapist, and their whole team. My husband chose home care so I wasn't sure they were the right fit since we're located in Chicago and some of reviews for the city area were not great but went with my gut on this and they've exceeded my expectations. I believe our team was out of the Deerfield office. My husband was in his 50s, had a strong will to live despite battling stage IV cancer for 9 yrs, and a dark sense of humor. It wasn't an easy transition but the whole team worked with us both to address all of our concerns and helped him find comfort and peace. Every time I called the on-call nurse/manager they were able to help out and come up with solutions tailored to his needs. Communication was key here since my husband was reluctant to taking pain meds and anything of the sort. We didn't get to use their facilities so I don't have that experience as others have mentioned but the home hospice care was just what we both needed. I just felt very well supported throughout the entire process and was consistently kept informed.

In August 2024, we received hospice care from JourneyCare during the final weeks of my wife's…read morecancer journey - first at their inpatient facility on the Rush Hospital campus for 5 days, and then at home for 2 weeks. Overall, we found her direct care team (RNs and CNAs) to be fantastic - compassionate, skilled, and present. At home care and support was excellent, The inpatient facilities, operations, and administration, however, fell well short of expectations. Specifically: 1. Handover from the Rush Hospital team to JourneyCare was handled extremely poorly. Our POA paperwork (which had been on file with the hospital for 5 years) was lost twice. A Christian minister (outside of our faith tradition) was sent to help us draft end-of-life wishes after the second loss despite our having taking significant care to prepare these documents with our lawyers. This failure of the basics created significant unneeded stress. 2. The inpatient facilities are an embarrassment - located in old office spaces far away from the primary hospital patient buildings, our room reeked of old cigar smoke, the bathroom was moldy and shower facilities unusable, and the much of the space was being used to store stacks of old furniture. There are no nearby amenities, and the door to the building is locked with no attendant during most hours of the day - making it extremely difficult to go out for food and coffee when staying with loved ones. 3. The attending physician and supervisor team persistently made decisions about our care based upon what is covered by Medicaid and assumptions about willingness to pay -- despite us having to assert repeatedly that these were not constraints. At one point I actually showed the physician the receipt for the $5 copay for a pain management drug that we knew worked well for my wife but that she insisted over and over again wouldn't be covered and had to be convinced to prescribe. 4. While the majority of the care team was excellent, there were notable exceptions. My wife had large, extremely painful lesions in her legs. Despite telling a team that had come to bathe her, they grabbed her leg forcefully to turn her over in bed - resulting in her crying out in extreme pain. On another occasion, we were quietly playing music on her phone next to the bed to try to calm her anxiety. A nurse tech came in and said "if we're going to have a party let's turn it up!", grabbed her phone, and started blasting music next to my dying wife. 5. The ambulance service that they contracted for her transport home was not informed that there were 8 steps to enter our house, and upon arrival at first refused to carry her in the stretcher (because of her leg lesions she couldn't be placed in a chair). Ultimately, one of the drivers agreed to lift her together with me and two friends - a group of middle aged women trying to haul 300+ pounds up a steep flight of stairs. Once we had her home and transitioned to the home care team, it was like night and day. Service and support was excellent and extremely well managed from beginning to end. Overall - JourneyCare needs a major reset of their inpatient facility and operations. I would have never agreed to it had I known how it would be -- and am astonished that Rush, a national cancer institute that is renowned for the quality of its patient care, would allow themselves to be affiliated and to leverage them as their go-to hospice provider.

Very nice facility in a small and quiet area, that keeps the family in mind as much as the patients…read more(places to sleep, outdoor garden area and seating room, fridge available) The nurse and CNA teams were incredible, from weekday and weekend day/night shifts. Our family member was kept clean and comfortable with dignity at front of mind. We shared feedback regarding the weekend doctors communication being highly misleading/confusing for our family, due to coming in so early, saying so little, and focusing on what he thought we wanted to hear instead of what we needed to know (what's best for the patient). The other challenge we faced was related to the Home care side of the business systems not talking to the in-facility side of the business, so we had to repeat information such as funeral home. The worst fall-through with that was receiving a call from the home team to schedule equipment pickup while we were still in hospice, before a death....

I have been a volunteer with JourneyCare for over 10 years, and even though I have moved out of…read moretheir service areas, I continue to support this wonderful care organization remotely. I have met the kindest staff in many different locations, most recently at retirement communities in Crystal Lake and Algonquin. The staff at these locations show true dedication and kindness toward all residents, regardless of their abilities. And I enjoy visiting these places and seeing the good care our seniors are getting from JourneyCare staff. JourneyCare has a wide range of activities and services which make sure all needs are met. Caring for patients in facilities, at home or in the Care Centers always puts the patient and their families first. I make calls to hospice families each week to check in and make sure JourneyCare is not missing anything, or just to check that the caregivers don't have any concerns or questions that need answering. The many people I speak with each week often thank me for the check-in and praise the nurses, doctors, chaplains, Social Workers, and all staff who take care of their loved ones. I had the choice of leaving JourneyCare volunteering when I moved out of state, but I chose to continue in a remote position, and returning in person when possible. My respect for the care and kindness JourneyCare gives keeps me dedicated to their mission. The volunteer positions I fill are therapy dog team, Vigil member, photographer, Veteran Pinning service (including remote attendance and blanket creation), Tuck-In Caller, patient visitor, card writing, and community events. I have seen a lot and appreciate it all.

Impressive is an understatement. After having been a patient of this office for a few months I walk…read morein front desk greets me by name comfirms my birthday and tells me I'm ready to go after registering online. Have had other offices ask me my name ask me everything as if they never saw me before. Tired of being treated like a random number. This office has the feel of a small family run business but the versatility of having a large corporate backing to get top notch equipment in the office. Today needed blood & papers for an upcoming procedure. They said they didn't have the papers, my other doctors office gave them faulty info, we left. I called the other office in the car en route another stop, managed to sort them out and have it faxed over to the clinic. Stopped at the clinic on the way home and they managed to squeeze in a few minutes with a nurse to grab the blood and a flash with the doctor to do the paperwork even though I was well past my appointment time today because the other office didn't send the papers to the right office. They'll go above and beyond to get things done if they can logistically handle it. Blood collection was easy and the nurse had my preferred type and gauge of needle, I know what needle my veins are good with because of how many blood drawings and procedural IV lines I have in a year. The overall clinic is a 5/5 except for when you have to do after hours answering service call ins. They tend to be a bit unreliable at getting the physician to phone back but they do eventually work after some prodding. Maybe the company will switch answering service vendors if they see more complaints about answering service problems.