There are horrible people on the 3rd floor at the check in desk. Very rude and always make me feel uncomfortable

Great experience, walked in with no appointment and was done in 45 minutes. Went in because I was having sinus infection symptoms. Staff were very nice and helpful, and PA did a thorough assessment of my symptoms. I would recommend booking a time slot in advance and filling out the forms ahead of time though. You have to take a picture of your driver's license/insurance card, and doing that in the waiting area is not ideal. read more

After injuring my wrist, I walked in to Physician Immediate Care to get it checked out. Before arriving, I checked out the website, which noted that the estimated wait time was about 35 minutes. There is an option to sign up for an appointment, but there weren't any openings until the afternoon, so I decided to walk in around 11:00. My wait time exceeded the 35 minute estimate on the website, but I brought a book with me so the wait wasn't so bad. After about 50 minutes, I was called back by Kiki, the medical assistant. She was so friendly and put me at ease. She showed me to a room, which was sparkling clean. I waited about another 30 minutes before seeing Danny, one of the PAs. He was very apologetic for the wait and listened to my concerns. He was able to provide a quick diagnosis, but consulted with his colleague to confirm. Jessica, the other PA, came in and asked some follow up questions before confirming what Danny had said. I appreciate their thoroughness. Danny set me up with a wrist brace and called in a prescription to my local pharmacy. I was on my way in less than 2 hours. I appreciate the compassionate, comprehensive care that I received here. I won't hesitate to come back again, but hopefully I won't need to for a while! read more

Physicians Immediate Care - Urgent Care Near Me - Chicago, Illinois

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This immediate care is a joke, yes the staff were nice, but the wait time compare to other hospitals. We arrive at 1pm and we waited there until 8:30pm until we decided to leave because that's over 8 hours for my family to sit and wait. Plus they where letting some people who where before us go in, which is very upsetting. I'm never going here for immediate care again, I rather go to a different hospital that's further than this one. read more

We had an appointment for 2:30 pm and did get seen by a doctor until 4:30 pm. Isn't this place supposed to be IMMEDIATE CARE? They only had 1 doctor working and the waiting room was full. Worst service I've ever experienced in my entire life! If I could give this place 0 stars I would! read more

DO NOT GO HERE. On site service is poor, they charge you for expensive, unnecessary tests, and billing/follow up is totally opaque and a run-around. After a visit for a relatively straightforward situation, I was billed $1700 for a variety of tests; one of the eight tests was almost $700 and was unnecessary. It was not disclosed that the test would be so expensive. I never received an itemized bill, and had to make a visit to the clinic again and call three different times: First I was given a phone number that took me into a spiraling automated system. Then I was directed to a website to look up my account; there's no actual log in to see your bill, just to PAY for your bill. Finally I was sent an itemized bill that is so coded it is barely comprehensible. While in the clinic, I was asked to get into the paper robe and then I waited for 20 minutes. The practitioner was just adequate; did not inspire confidence. read more

Went in and was denied because I did not have an appointment, despite the window explicitly saying "no appointment needed" and then when I asked when the next appointment was, the nurse told me even if I did they would not see me because I did not schedule the appointment before hand. Makes no sense at an URGENT care. Worthless read more

The front desk was unoccupied upon arrival. I filled out the registration digitally, sat and waited. Once the employee returned to the front desk she asked me what I was waiting for to complete the form. Unaware the form was incomplete I was received with an accusatory and rude attitude. I've recieved better service at McDonalds. Would give zero stars if possible. Do better read more

The lady's at the desk were very sweet and respectful. my little brother came for pain in his throat and they were very helpful.

Awful billing department and terrible communication. They refused to provide a copy of my bill.

These people are criminals. I was in so much pain when I came here and I trusted the doctor to help me. The medicine they prescribed didn't even work and I ended up having to go to a didn't doctor anyway. Months later I get a bill in the mail for a total of $1338.16. I had a UTI, nothing crazy. But they managed to run every test they possibly could to charge me as much as they could. They ran some test that cost $684.32. What could that have possibly been?? I'm absolutely furious. Do not go to this place. read more

Abysmal service and abysmal reception with over the top attitude by the receptionist who insisted on over charging us the co-pay by $20. Rude, inconsiderate, short tempered and totally inappropriate behavior from a supposedly health care worker. This is a place of last resort when all your other options have failed and you don't have any place to go, then I guess you will have to endure the ruse behavior. read more

The doctors here are awesome and they really care aboutveterans. I recomend this hospital as a top choice in the Chicago city limits.

Visited the Clybourn site on 3-8-25. Received a bill the other day ( 3 months later) for full amount despite me having insurance. They never put a claim through to my insurance! So interesting that they waited 3 months to send a bill that is due in 4 days! Will be calling first thing tomorrow. However, based on what I'm reading, it seems this could take a while to resolve. read more

The desk staffer, Kiera, was extremely rude and it shocks me that she is health care administration. Besides her attitude with me, which I can ignore, she got pretty snarky with a women who had a sick infant, telling them that they can't be in the waiting area and that she didn't have any mask for the child. The child cough and she continued to make faces and I'm sure the mother was uncomfortable but just dealt with it in hopes of getting meds for her child. Another guy was having trouble uploading his insurance card, and she told him to just figure it out and there was nothing she would do. I don't make reviews often, but in this case I was pretty shocked she worked there. I believe her attitude was in light of the waiting room not being empty, which I'm sure she prefers so she can sit on her phone and collect her check. Somebody should tell her that is not how health care administration works. She should try a career that doesn't involve empathy for sick patients. read more

My initial visit was very good, only because I was bleeding. Follow up - terrible. Nurse taking vitals unfriendly. I kept waiting and finally left as my time is just as valuable as theirs. I was told that a tech had to go to lunch. RIDICULOUS. They sent me a message stating that I cancelled my appointment, NO I was there early and they were the ones who forced me to leave. I will take my stitches out myself if I have to. read more

As far as I am concerned this place is running an identity theft ring. I called twice and waited in the phone queue only to be hung up on when it seemed to be my turn. After that I tried to make an inquiry in the online form, and the form was broken. I went to schedule an appointment online, and they wanted the SSN, DOB, etc. LOL! There is no way I trust them with this important information. I would love to have someone reach out to me to set the record straight to alter the review. read more

Went after COVID pos at-home test. To confirm and obtain a script for Paxlovid. I walked in because my PCP office couldn't get around to calling or texting me back. Pretty short wait in comfortable seating area. Friendly, efficient, physician paid attention, good care. Good to be on record there for future needs. Highly recommend. read more

This place is AWFUL. DO NOT GO. These retail medical centers are set up to get their hands on YOUR MONEY and your good credit. They make you sign a significant amount of paper work agreeing to sign away privacy rights, and pay for unforseen, unknown medical expenses of all kind. All of it is digital, they completely violate your privacy. You should have an attorney review the MANY forms they require you to sign BEFORE signing them. Unfortunately, if you are actually sick and in need of urgent care, these kinds of places would ensure they own your assets, and all of your future earnings, because they coerce you into signing if you need medical care urgently. DON'T GO. The Federal Government and the CFPB has had to work to prevent their duplicitous practices. -------Double-dipping to get paid for services already covered by insurance -------Hounding consumers to pay fake or exaggerated charges ------Misrepresenting consumers' rights to contest bills ------Collecting on debts without documentation that the amount is actually owed read more

Be very careful-they billed my insurance 2 times for same day service using 2 different addresses-sketchy! Refused to only take our copay and made us pay over 500 along with taking the money my insurance paid them. 6 months and still waiting for my money back! read more

I went to the West Loop location on December 31, 2024. The PA was thorough and after reviewing my chest x-ray diagnosed me with pneumonia. I needed antibiotics. However, the radiologist overruled him and said it was a flare up of COPD. I was given a breathing treatment and sent home. After seeing my PCP on January 7, 2024, I was diagnosed with RSV and bronchitis. A week without care and antibiotics made me worse. Whoever this absent radiologist is, he should not be practicing medicine. Now I am sicker than I was when I went there. Skip this place at all costs. read more

Would love to give a zero. Nurse taking vitals had no bedside manner. Came off as generally rude/uninterested. I didn't see a physician. I was seen by physicians assistant named Branden. They swabbed me for a rapid COVID & flu test. Both were negative. Mind you I had a ton of symptoms and 103 degree fever for 5 days straight. No further testing completed and was told to return in 3 days if fever persisted. The next day I went to a Northwestern Immediate Care for a second opinion. They immediately took chest X-rays and I'm positive for pneumonia. How these people didn't think to test for that is beyond me. Will never return. Awful service, awful job. Inefficient physicians/assistants. read more

Rehab Broken leg great place great D.r. Cathey clean environment I highly recommend Revolution

They stole my money. They didn't want to file insurance claim for me. So I prepaid full amount and filed claim myself. My insurance accepted my claim and wired the coverage around $450 to Physician over 2 months ago. They still didn't pay me back! I called Physician and they agreed to return the money to my card in 24-48 hours, but 3 days passed and they refund me nothing. Is it running a hospital or a crime facility? What if I never called? Considering small claims court, not worth the time, but they should get a lesson. Please contact me if you had a similar experience with them. Update - Still don't see my money back. Calls couldn't go through. Not only owe my money but also my time. read more

Went in for an appointment at 11:30, waited 40 mins and at 12 asked the front desk how much longer. She gave attitude and said "that's a different section". You are literally getting paid to work there just do your job and go ask... unbelievable. The Lincoln park location has much better staff read more

i'm kinda shocked to see the reviews here - i barely waited and got treated asap. i wasn't feeling good for a week or so scared what it could be but after explaining my symptoms and after a small finger poke they discovered i had a stomach ulcer - got the medication and treatment and was out of there with meds all under an hour. i forgot the name of the person who treated me but their staff was great and knew exactly what to do. I'd go back for sure if need be. read more

Physicians Immediate Care - Urgent Care Near Me - Chicago, Illinois

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The service sucks. I came for a reading. It was 1 person in the lobby and I seen at least 5 employees. I got here at 12:30pm. They seen me at 12:50 for my reading. I needed an X-ray and I'm still waiting and it's 1:41pm. So they come in and say it will be another 10-15 minutes. Why?????? too many workers doing nothing. On top of that they had to stick me 2 times for a reading on my 1st visit. I will not recommend this place for pre employment screening. read more

Their system for covid testing is horrible. They don't open till 8 and got here at 6am to be one of the first people seen. Even as one of the first ten people they said I won't be done till 1030. Everything is done inside which is a horrible safety protocol. As well as let people cut the line. They make you get a physical first before you get covid tested which means your person after a person entering the same room many people which could totally be positive. read more

I've had to visit this place 3 times in the last 2 years for Sciatica & severe torn muscles. In all cases I found the staff friendly, efficient and thorough. I was in (treated) and out in record time and took advantage of their in house pharmacy. This is now my default go to place for injuries and illnesses. Highly recommended. read more

I am sitting in the waiting room right now. I made an appointment last night for 10 am because I have work at 11. It's now 10:25. I also got here 20 mins early to get everything filled out. Honestly, what is the point of making an appointment if they're going to be late? There are TWO other people in the waiting room. This is unacceptable. Edit: it's now 10:47. I've been "next" since I asked at 10:25. I have paid for parking twice using the parking app. I had to text my work to say I'll be late because of this. I was told there's only one provider on Sundays. There is absolutely no excuse to make someone wait this long and get this far behind. Highly unprofessional. read more

Physicians Immediate Care - In case you thought I was exaggerating, I've been next for ages and they're 50 mins late for my appointment with ONE other person waiting. - Urgent Care Near Me - Chicago, Illinois

This is by far one of the best urgent cares I ever visited. Thank you so much for being so nice and professional. I can't recommend enough to go this place if you ever need to visit an urgent care read more

I've been here three times over the years and I'm convinced it's the best in the city. Make an appointment, fill out your documents online, and check the website queue and you won't wait. Four stars because the front desks girls are loud, obnoxious, and rude (shouting at sick people to take a clipboard, screaming and laughing on their phones...absolutely no empathy or respect for patients). HOWEVER, the actual nurses and PA-Cs are truly wonderful. Dr. Patel worked me up for flu, tested positive, and wrote me a prescription and work note. Was in and out in under an hour. Already feel better. read more

What a scam. 1) you make an appointment for a Covid test then they insist on an unnecessary "clinic visit" just so they can bill insurance extra. 2) Terrible organization/IT system. I followed all their instructions to register in advance, text upon my arrival, and then was told I got kicked out of line because I didn't come inside to tell them I was waiting--which was because they sent a text saying "wait in your car" read more

One star is generous. On their website they take BCBS and it lists the groups they accept. At their office they REFUSE to accept insurance and charge $240 for a covid test that costs 2 for $23 at CVS. I feel terrible for people who are poor and don't have insurance and have to use these shitty providers. They are trying to keep their doors open and survive as a business instead of prioritizing helping others. read more

I made an appointment online and I was seen the same day. Registration takes a few minutes. Perry, the PA who saw me, was knowledgable and thorough and answered all of my questions. Ferida who was the nurse was very nice and friendly too. Definitely recommend! read more

I was here for documentation for my green card, which could not be done at North Western. I found the lady at the desk rather rude, loudly announcing that I didn't have my paperwork in order, even though this was not at all the case. I imagine she thinks her condescending attitude is warranted when their main clientele doesn't have a health insurance? I just don't think anybody deserves to be treated with such a lack of respect. Also when i asked her a question about a vaccinations she avoided answering me by 4 times. Very unprofessional. The nurse that then asked me to do a spelling check on the I-693 from scoffed at me when i told her I found a mistake. Otherwise the people who i spoke to on the phone were helpful and the physician was professional. read more

I was seen within 15 minutes so wait time reasonable. I waited another 15 after the nurse to my vitals to see the dr also reasonable, they also gave me X-rays which was a plus because I fell down 9 metal stairs so I was feeling pretty banged up..I would definitely come here again if I could not see my doctor. read more

This place is amazing! Truly such a positive urgent care experience- which is hard to find in the city. I showed up as a walk-in on a Saturday morning and was treated right away. Everyone was professional, kind and very attentive. I honestly was in so much pain, and left feeling immediately better after leaving the office and almost 100% within 24 hours! I wish I would have discovered this place earlier while living in the city! I could not recommend this place! The staff from Rush hospital are amazing!! read more

This is the best immediate care in the city! Dr. Jevon was the best and asked me to come back and follow up with him when I had a relatively serious infection. Felt very taken care of and will go back for any medical problems I have in the future! read more

Presenting symptoms for Physicians Immediate Care - West Loop? Inefficient procedures carried out by rude staff. Scheduled an appointment online, easy enough. Upon arriving at the clinic, the rude woman at the door demanded my credit card before they even began the doorway COVID-19 screen or I get a sentence in edgewise advising them I was a return patient. WTF? I'm a repeat customer who always pays his copays at time (completion) of service and whose insurance has paid your business in full every time previous. Clearly this clinic's operational dysfunction extends to their billing procedures, but that's no excuse for treating your customers like deadbeat freeloaders. Disturbed by their lack of bedside manner, I reluctantly handed over my card and answered the COVID-19 screening questions AND that I had tested negative in the last week as well as two weeks prior. She asked If I had registered, to which I advised that I had created the appointment and had been to that location previously, but otherwise didn't know what she was asking. Despite CLEARLY telling the woman I did not have coronavirus but OBVIOUSLY had similar symptoms because I was coming in for a sinus infection, I was put into a room full of patients being tested for COVID or that had been in proximity with those who tested positive. Again, what is wrong with thees people? But, and this is the best part, after waiting for 10-15 minutes, the same rude woman comes in and asks if I've registered yet. NO! If you want me to download some form or app or something, you need to have clear instructions at the point of care, perhaps with a handout, QR code or something! You can't just keep asking the same pointless question again and again. Finally, I ask if there's some paper version (I work with apps for a living, but these people were hopeless) and she goes to get the form, but before she'll give it to me, THEY DEMAND MY CREDIT CARD AGAIN!!! NOPE. This staff clearly has no idea what they're doing nor any common sense or care for their patients. I'm out. read more