I went to this Northwestern Immediate Care location in Chicago strictly for routine blood work as…read morepart of my annual exam. This visit was only for a blood draw. There was no consultation, no exam, and I did not see or speak with any doctor at that location. Despite this, a "doctor's visit" was billed at nearly $700. After insurance, I was still charged $321 out of pocket for a visit that never happened. I had to call several times and got only impolite responses saying that the bill was correct, although I was charged for a visit which never happened. Fortunately my primary care doctor, who is based at a different Northwestern location, helped escalate the issue, and their office manager was able to get the charge corrected. I appreciate their help in resolving it. However, the incorrect charge originated from the Immediate Care location itself, which is very concerning. Patients should not be billed for services they did not receive. Because of this experience, I would not return to this location and would not recommend it to others. This is not my first experience with Northwestern Medicine facilities charging for services I did not receive or billing twice for the same service. If it were not for my doctor-who is truly exceptional, takes time with patients, and provides outstanding care-I would avoid Northwestern altogether. Stay away and avoid problems.

WORST SERVICE!!! -AVOID THIS URGENT CARE,THEY JUST TRY TO TAKE YOUR MONEY AND ZERO CARE!…read moreAt the end of March I didn't felt good ,So since this place it's near home I said to go here to check since I had a pain in my chest and my left arm was a bit numb. From the moment I got there the reception lady took since forever to end with the questions ,put me to pay in advance 250$ since I'm an unemployed and no insurance...and God knows what I sign because it's not that they explain you , you have to read and figure it out by yourself,also if you're not feeling good. Once I finally got in ,the nurse took me the pressure, asked me question what happened, she really wasn't that nice tho had an attitude that wasn't nice at all . After they decide to make me an EKG which also there an experience because seems was the first time for her doing that and wasn't pleasant to wait in those shirts that they give you there because was very cold in that room . After that I asked to call my husband from outside because I don't feel comfortable alone up there . The nurse come back again and said I'll do an X-ray and I said definitely not because I'll not radiate myself for something that it's pointless to check the type of the pain that I have and she said she will call the doctor which I agreed. Took 30 min for Dr. Wong Claire to come and honestly it's not fun to wait in a cold room and also my husband start to be frustrated and he said if it was something urgent maybe she will have hurry up instead to chat all of them in a room nearby. Once she was there she agree that an x-ray was pointless in my case , start again to ask me the same question as the nurse which honestly I don't understand why ,since all was type in the computer. In the end she said they don't have blood test to help more , the EKG looks okay because in case was something wrong with my heart "you can see with until 10 min after". She asked me if I went to go to ER and I said I'll go home since I start to have also headache because I was cold and in case I still not feel ok I'll go there. Didn't got anything for the elevate pressure, or future cure or advise. I asked if I can have a copy of the situation there and she bring me that and said I'm good to go that's it and we left. Tng God I had home some pills for heart to relax and feel okay I talked with my family doctor on the phone and said was a panic attack and recommended me what to take . The following week seems that they call me but since it's unknown number I never answer and got a letter to give them a call back " to speak about my test results " ironic cuz they didn't seems to care much when I was there and in need so very unprofessional. After 2 months I start to received letters that I owe them money ... I called the place he reception lady she said she can't explain ( maybe type my name and try to read what's inside of the computer?!? ... just saying ) . I called also the financial counseling number and explain what happened not even them know what to said . So basically apart that looks from the papers I paid less , I also owe money for nothing basically so for me this place it's a big scam where they take advantage of the people that don't feel well and try to make them pay money and not do anything!!! I feel harassed with emails and letters but nobody it's in the position to explain for what I owe money. Wish I was reading the reviews before if I could have had the chance to definitely avoid this place!!!

Doctor was prompt, listened carefully, friendly .. just awesome…read more My work has me traveling quite often. I woke up one morning. My neck was 3x the size. My throat hurt like ****, and i felt like utter garbage. My clinic and internist were booked and i was due to get on a flight to Denver the following morning. Ugh. I googled and found Chicago Express Doctors. The doctor came in, gave me the strep culture which came back positive. He gave me an injection of antibiotics, which i had never had. He also gave me a steroid to decrease my swelling in my neck. He also gave me a Z-pack, sore throat rinse. I never had to leave the house! No runs to the pharmacy, no waiting in lines. IN-CREDIBLE.. i have had strep many times in my life, but never have i felt better so quickly! Honestly, the throat felt better within 3/4 hours. I was able to get on the plane the next morning, felt wonderful. All i can say is WOW. If only all docs did this. I just can't say enough great things about these guys. Fabulous A++++ thank you!!

I fell at home and had a laceration on my chin. Instead of going to the emergency room in the…read moremiddle of the night, on Saturday, during a pandemic I decided to give this service a try. I left a voice mail with the details and NEVER RECEIVED A CALL BACK. I ended up cleaning and dressing the wound myself and going to urgent care in the morning. Don't waste your time with this.

I had a very positive experience at this Midwest Express location! A pain in my abdomen evolved to…read morethe point when my boss basically kicked my out of the office and told me to get checked out. Everyone in the office was kind, friendly, and professional. I was seen quickly, given a diagnosis, medicine, and a script to take home with me. The treatment worked, and I was able to be up and running in no time! Then the bill came, and it wasn't bad at all! Mind you, I've not yet met my insurance deductible, so the only adjustments were the amounts approved by insurance. In my case, the exam, medicine, and urine test came to $165. Sure, it's not exactly cheap, but given the overall cost of healthcare, I feel this is a more than fair price. Final verdict: Being unwell and going to a healthcare professional is never fun, but Midwest Express made the process quick and painless, for both me and my pocketbook. Would return/recommend?: While I hope neither you and I are unwell, if you are, then Midwest Express should be surely be considered.

NO X-RAY's onsite... basically a very slow "minute clinic" you'd find in a Walgreens. It did not…read morefeel "express" at all, despite only seeing one other patient the entire time it took a long time to be seen, we thought they forgot about us, so I even went out to ask. Also, I'm sorry but what's an urgent care without basic X-rays? When I mentioned it to the front desk person that they really should disclose that on the website she just kept reiterating that "it says to call for services"... I said I feel like just posting this on the website seems like an easy solution. I even requested she relay my feedback to the appropriate team, but she said they already knew and she can't relay it because they'd "get mad at her." I DEFINITELY got the feeling that they wanted our $$ to come there. We even said, ummmm it's an injury that will probably require an xray, shouldn't we go to a different one? She said "no we can write a referral if you need one" ... but also so could the other urgent care. We had already trekked over there so whatever.... But sure enough first thing the NP says, "you need an xray"... mind you, we waited so long we should've gone straight to a different urgent care that does have xray because it would've been faster. Which should've been an hour process ended up chewing up the whole day. Also in the examination room the floor was filthy, rolls on the floor, hair on the floor, pen, a big even landed on my arm, the counters were nasty, I refused to even set my purse down on it. It looked like it hadn't even be properly swept in a week. DO NOT WASTE YOUR TIME HERE. The NP couldn't even properly replace the splint ... she tried shoving it on while it was still closed, then half way opened it and put it on and it was hanging half way off...

This was my first visit to this facility. I found the…read morewaiting area to be very clean and they provide masks, as well as filtered water for patients. It was not clear in regards to how to check in. There were two women working the check-in desks. One was busy so I went to the other and asked what I needed to do and she just simply said I'm not ready. It was about 15 minutes after they opened. She was definitely less than friendly. About five minutes later, the other check-in person called me up. Her name was Claudia and she was very kind and checked me in quickly. The wait to see the doctor was not very long at all I saw Dr. Selvarajah. I found him to be friendly, knowledgeable, and he took the time to listen. If you are in need of an immediate care facility, I would recommend Northwestern.

I arrived at this place at 10:32 but was not brought back until 11:13 despite the waiting room was…read moreempty. 2 people came in after me that who were triaged before me despite me telling the registration person I had an upper respiratory infection and felt short of breath. (I am also elderly) after an X-ray and an ekg, they sent me home with the same regimen I had already been doing.(I am also a very seasoned ER nurse and know when to seek medical attention for possible pneumonia) I find the care, and wait time disturbing. To get proper treatment I had to go elsewhere. It's sad that the young people in our healthcare system have no idea how to care for the elderly.

It was weird to find because I did not see anywhere that said it's on the 16th floor. We're staying…read morenearby during our vacation and my daughter got sick. She was feverish and she wasn't feeling well enough to travel far. So we wandered around a bit trying to find the place. Once there it was great. Staff was friendly and we didn't wait long having done an appointment online. A script was called into the cvs pharmacy across the street and we got taken care of pretty quickly.

I have mixed feelings about this urgent care. This urgent care came highly recommended to me from a…read moretrusted friend, and I sought it out while having some strep-like symptoms. The biggest pro is that everyone is very personable, and the MA & doctor both had excellent bedside manner. It was genuinely a good experience while I was being looked at. The biggest con is the wait time. I initially walked in around 9:30am, hoping to be looked at 10-10:30am and make a work meeting by 11. However, I waited until nearly 10:30am (an hour later) and ended up leaving because I had to go. I returned with a booked appointment for 12:30pm, and I wasn't looked at until almost 1:45pm. Numerous people that arrived after me were taking in first, and I'm not sure why -- maybe it was a triaging thing. This is a great place to get your immediate/urgent care done, but note that it's not really immediate. If you can find a way to kill the time, you won't be disappointed. However, if you plan to be in and out, you may need to consider another location.

I have gone to this urgent care facility many times, it's my go to place, because these days, "sick…read morevisits" with PCP's don't exist anymore! I was so impressed from the time I walked in, to the end of my visit. Front desk staff were welcoming and helpful. Triage staff are friendly, and knowledgeable. The medical staff, PA's, NP and MD's are awesome, my favorite is Dr Patel!!! He's kind, thorough, takes his time, I have never felt rushed by any of the providers! I truly feel heard & seen, something I believe healthcare is lacking, not here though! It's a beautiful and clean facility. And they offer so many different healthcare services. Definitely give this Urgent Care facility a 10+ stars!!! Thank you, Linda Cicero

Incredibly disrespectful of my time. I called asking specifically if they were open and if they…read morehave an X-ray machine, and clarified that I would be coming right in. I get to the storefront 5 mins later and there's a sign on the door saying the he e "temporarily closed" for the balance of today which is just unacceptable. Why wouldn't she tell me this on the phone?

Hoffman Estates CVS Minute clinic it doesn't matter that…read moreyou have an appointment. I waited over a half hour to see a provider and then they were going to close so I did not get to see the provider because the provider took some walk-in right before me who took an extended amount of time that interfered with my appointment time. Not efficient at all I'll never waste my time coming here again.

Terrible experience. Had to have my ears cleaned per request of a hearing test. I had to return to…read more the minute clinic on three occasions following three visits for my hearing test only to hear they never cleaned my ears completely. UNBELIEVABLE. Im still being billed for all three visits!

There wasn't a line on Sunday so virtually no wait which was great, however they do not have their…read moreX-Rays running or something and they said the only location nearby that can run X-Rays is Wicker Park so we would have to go there... just something to keep in mind if you are worried about any broken bones

Very slow wait times here even though I had an appointment. I have waited around 20 minutes each…read moretime, and when I'm brought back it's another 30 minutes for the doctor. I wouldn't consider this "urgent" I had to schedule an appointment for a follow up which is very strange. I don't get why they couldn't call. Would not recommend if you want to be in and out quickly. Very disrespectful of my time and money, to only recommend I see a dermatologist. A phone call takes 30 seconds also. Nurse practitioner was quite sassy, made me feel like I was a bother being there.

There are horrible people on the 3rd floor at the check in desk. Very rude and always make me feel…read moreuncomfortable

Great experience, walked in with no appointment and was done in 45 minutes. Went in because I was…read morehaving sinus infection symptoms. Staff were very nice and helpful, and PA did a thorough assessment of my symptoms. I would recommend booking a time slot in advance and filling out the forms ahead of time though. You have to take a picture of your driver's license/insurance card, and doing that in the waiting area is not ideal.