I went to this Northwestern Immediate Care location in Chicago strictly for routine blood work as…read morepart of my annual exam. This visit was only for a blood draw. There was no consultation, no exam, and I did not see or speak with any doctor at that location. Despite this, a "doctor's visit" was billed at nearly $700. After insurance, I was still charged $321 out of pocket for a visit that never happened. I had to call several times and got only impolite responses saying that the bill was correct, although I was charged for a visit which never happened. Fortunately my primary care doctor, who is based at a different Northwestern location, helped escalate the issue, and their office manager was able to get the charge corrected. I appreciate their help in resolving it. However, the incorrect charge originated from the Immediate Care location itself, which is very concerning. Patients should not be billed for services they did not receive. Because of this experience, I would not return to this location and would not recommend it to others. This is not my first experience with Northwestern Medicine facilities charging for services I did not receive or billing twice for the same service. If it were not for my doctor-who is truly exceptional, takes time with patients, and provides outstanding care-I would avoid Northwestern altogether. Stay away and avoid problems.

WORST SERVICE!!! -AVOID THIS URGENT CARE,THEY JUST TRY TO TAKE YOUR MONEY AND ZERO CARE!…read moreAt the end of March I didn't felt good ,So since this place it's near home I said to go here to check since I had a pain in my chest and my left arm was a bit numb. From the moment I got there the reception lady took since forever to end with the questions ,put me to pay in advance 250$ since I'm an unemployed and no insurance...and God knows what I sign because it's not that they explain you , you have to read and figure it out by yourself,also if you're not feeling good. Once I finally got in ,the nurse took me the pressure, asked me question what happened, she really wasn't that nice tho had an attitude that wasn't nice at all . After they decide to make me an EKG which also there an experience because seems was the first time for her doing that and wasn't pleasant to wait in those shirts that they give you there because was very cold in that room . After that I asked to call my husband from outside because I don't feel comfortable alone up there . The nurse come back again and said I'll do an X-ray and I said definitely not because I'll not radiate myself for something that it's pointless to check the type of the pain that I have and she said she will call the doctor which I agreed. Took 30 min for Dr. Wong Claire to come and honestly it's not fun to wait in a cold room and also my husband start to be frustrated and he said if it was something urgent maybe she will have hurry up instead to chat all of them in a room nearby. Once she was there she agree that an x-ray was pointless in my case , start again to ask me the same question as the nurse which honestly I don't understand why ,since all was type in the computer. In the end she said they don't have blood test to help more , the EKG looks okay because in case was something wrong with my heart "you can see with until 10 min after". She asked me if I went to go to ER and I said I'll go home since I start to have also headache because I was cold and in case I still not feel ok I'll go there. Didn't got anything for the elevate pressure, or future cure or advise. I asked if I can have a copy of the situation there and she bring me that and said I'm good to go that's it and we left. Tng God I had home some pills for heart to relax and feel okay I talked with my family doctor on the phone and said was a panic attack and recommended me what to take . The following week seems that they call me but since it's unknown number I never answer and got a letter to give them a call back " to speak about my test results " ironic cuz they didn't seems to care much when I was there and in need so very unprofessional. After 2 months I start to received letters that I owe them money ... I called the place he reception lady she said she can't explain ( maybe type my name and try to read what's inside of the computer?!? ... just saying ) . I called also the financial counseling number and explain what happened not even them know what to said . So basically apart that looks from the papers I paid less , I also owe money for nothing basically so for me this place it's a big scam where they take advantage of the people that don't feel well and try to make them pay money and not do anything!!! I feel harassed with emails and letters but nobody it's in the position to explain for what I owe money. Wish I was reading the reviews before if I could have had the chance to definitely avoid this place!!!

I fell at home and had a laceration on my chin. Instead of going to the emergency room in the…read moremiddle of the night, on Saturday, during a pandemic I decided to give this service a try. I left a voice mail with the details and NEVER RECEIVED A CALL BACK. I ended up cleaning and dressing the wound myself and going to urgent care in the morning. Don't waste your time with this.

I tried to reachout to these doctors in my time of need. I reached their voicemail that said…read moresomeone will call back in 1 hour. I am still waiting on that call back.

Just had a really great interaction with Jayla. She was working the front desk…read more Jayla was extremely friendly and professional.

I thought this was a good urgent care place to go when I went twice this year…read more The first time I was charged $5 for my copay that's it. Now, for my second time (02/03) they made a whole deal about their system not wanting to take my insurance. Mind you, my insurance for 2026 was already on file cause I had already come the month prior. The lady ends up saying "oh why don't you pay out of pocket the $200+ and then submit a claim." Which is ridiculous because why should I have to go through this extra work when it's their system and they clearly know my insurance is valid from my previous visit. Now I am getting billed multiples of times and I just got reached out to AGAIN in APRIL! For another $1! After already paying three other times! This is ridiculous and such a scam. 0 stars. Amelia (the owner) if you think replying to these reviews with a link to the patient advocate form is helpful it is not. Give people their money back on these ridiculous charges. I'm reading these reviews. I wish I never came here but unfortunately I did.

This was my first visit to this facility. I found the…read morewaiting area to be very clean and they provide masks, as well as filtered water for patients. It was not clear in regards to how to check in. There were two women working the check-in desks. One was busy so I went to the other and asked what I needed to do and she just simply said I'm not ready. It was about 15 minutes after they opened. She was definitely less than friendly. About five minutes later, the other check-in person called me up. Her name was Claudia and she was very kind and checked me in quickly. The wait to see the doctor was not very long at all I saw Dr. Selvarajah. I found him to be friendly, knowledgeable, and he took the time to listen. If you are in need of an immediate care facility, I would recommend Northwestern.

I arrived at this place at 10:32 but was not brought back until 11:13 despite the waiting room was…read moreempty. 2 people came in after me that who were triaged before me despite me telling the registration person I had an upper respiratory infection and felt short of breath. (I am also elderly) after an X-ray and an ekg, they sent me home with the same regimen I had already been doing.(I am also a very seasoned ER nurse and know when to seek medical attention for possible pneumonia) I find the care, and wait time disturbing. To get proper treatment I had to go elsewhere. It's sad that the young people in our healthcare system have no idea how to care for the elderly.

I have mixed feelings about this urgent care. This urgent care came highly recommended to me from a…read moretrusted friend, and I sought it out while having some strep-like symptoms. The biggest pro is that everyone is very personable, and the MA & doctor both had excellent bedside manner. It was genuinely a good experience while I was being looked at. The biggest con is the wait time. I initially walked in around 9:30am, hoping to be looked at 10-10:30am and make a work meeting by 11. However, I waited until nearly 10:30am (an hour later) and ended up leaving because I had to go. I returned with a booked appointment for 12:30pm, and I wasn't looked at until almost 1:45pm. Numerous people that arrived after me were taking in first, and I'm not sure why -- maybe it was a triaging thing. This is a great place to get your immediate/urgent care done, but note that it's not really immediate. If you can find a way to kill the time, you won't be disappointed. However, if you plan to be in and out, you may need to consider another location.

I just had an appointment with Dr. James Barrett and I went from feeling really frightened about my…read morecondition, to being lighthearted. It turned out it was the flu, but when you have a 100 degree temperature and you are 77 years old and your chest tightens up and it's hard to breathe, and impossible to talk without wheezing, it is scary. He patiently listened to all of my concerns and addressed them, coming up with solutions that have already started working. I can't thank him enough! You will quickly realize how much he cares and how much he knows.

I have gone to this urgent care facility many times, it's my go to place, because these days, "sick…read morevisits" with PCP's don't exist anymore! I was so impressed from the time I walked in, to the end of my visit. Front desk staff were welcoming and helpful. Triage staff are friendly, and knowledgeable. The medical staff, PA's, NP and MD's are awesome, my favorite is Dr Patel!!! He's kind, thorough, takes his time, I have never felt rushed by any of the providers! I truly feel heard & seen, something I believe healthcare is lacking, not here though! It's a beautiful and clean facility. And they offer so many different healthcare services. Definitely give this Urgent Care facility a 10+ stars!!! Thank you, Linda Cicero

Wish i could give this place zero stars. Went in for something quick, and it took over an hour. Not…read morea single other person in the office. Front desk and nurse were sitting on their phones, booking a vacation. I will never come back here. Worth it to travel the extra 5-10 min to a different urgent care. These people DO NOT care. 1 star for location. This place STINKS. DO NOT GO

Terrible experience. Had to have my ears cleaned per request of a hearing test. I had to return to…read more the minute clinic on three occasions following three visits for my hearing test only to hear they never cleaned my ears completely. UNBELIEVABLE. Im still being billed for all three visits!

I walked two blocks to this clinic when I was very sick and had a fever. Waiting time was very…read moreshort. I did have an appointment. It was seen by Dr. Stephanie, who was absolutely amazing and thorough. She was kind and caring and gave me exactly what I needed to feel better within 24 hours.

Very slow wait times here even though I had an appointment. I have waited around 20 minutes each…read moretime, and when I'm brought back it's another 30 minutes for the doctor. I wouldn't consider this "urgent" I had to schedule an appointment for a follow up which is very strange. I don't get why they couldn't call. Would not recommend if you want to be in and out quickly. Very disrespectful of my time and money, to only recommend I see a dermatologist. A phone call takes 30 seconds also. Nurse practitioner was quite sassy, made me feel like I was a bother being there.

The staff is rude and I was the only patient and still had to wait for 45 minutes. The receptionist…read morewas extremely rude and kept saying that I didn't have an appointment, asked her coworker who forgot to put it into the system.

There are horrible people on the 3rd floor at the check in desk. Very rude and always make me feel…read moreuncomfortable

Great experience, walked in with no appointment and was done in 45 minutes. Went in because I was…read morehaving sinus infection symptoms. Staff were very nice and helpful, and PA did a thorough assessment of my symptoms. I would recommend booking a time slot in advance and filling out the forms ahead of time though. You have to take a picture of your driver's license/insurance card, and doing that in the waiting area is not ideal.