Went to Emergency Room at PIH in Downey with a painful dislocated shoulder. Dr. Gallup, RN Diana,…read moreED Techs Albert and Angelina were amazingly nice to me. Dr. Gallup put my shoulder back together under full anesthesia. The RN took good care of me until I woke up. Feels great to know that we are in the best hands when we need them the most. Thank you all.

The poor reviews of this facility are truly deserved. This review is for the ultrasound department…read moreand, by association, Dr. Leslie Gonzalez. This group misplaced a decimal point when telling my wife how much a procedure would cost so it ended up costing 10x what they said it would. They don't seem to ever make a mistake in our favor, do they? And then their billing department was so inept, that they actually thought that we had an insurance plan that had a $7,200 deductible (my wife has an excellent health insurance plan through the state). Anyone in the medical field should immediately know that this is wrong (I confirmed with the insurance to figure out how this place's billing department could be so wrong), but instead of trying to figure it out, they doubled down on it and gave us attitude to go with it. They ended up billing my wife double for the initial ultrasound and the follow-up. I'm still in the middle of figuring out how to proceed clearing their mistake, but it's proving to be a complete waste of time which is 100% due to their incompetence. Avoid this place like the plague.

First of all Kaiser has it own diet program. Stay in the hospital. It was not even edible…read more Nothing was good. I think they most do it so you do not stay longer. The new hospital wing is amazing. Look at all the pictures. Humongous tv, nice couch, really nice bathroom, even with a shower, nice nicer shower than they usually have. Now for the four stars. The nursing staff and doctors were great. The nurses we're friendly courteous and made my visit much better. They also had nurses assistance and aids and all that stuff.. I had the same doctor came in two or three times because I had a bad infection and I have cancer so my immune system is weak, so he took really good care of it. He did a culture and found out what kind of infection sure it was. that the medicine was the best and working well before he's letting me out. This visit was like the old great Kaiser.

I am writing as both a Kaiser Permanente member and a retired healthcare professional to formally…read moredocument serious concerns regarding my care over the past week and an ongoing pattern of deficiencies affecting my family since becoming Kaiser members in January 2025. Over the past week I have managed my fourth culture-confirmed E. coli UTI while experiencing a severe rheumatoid arthritis flare after being unable to take methotrexate for over two weeks because of repeated antibiotic treatment. The interruption caused severe swelling, pain, stiffness, insomnia, and significant loss of function. On July 18, Downey Urgent Care treated me with cephalexin after my urine culture confirmed E. coli. My recurrent UTIs appear related to failed estrogen patches that repeatedly would not adhere. My PCP prescribed a different patch and vaginal estrogen cream, which are now helping. My greatest concern was controlling my RA flare while methotrexate remained on hold. I contacted the rheumatology pharmacy, left messages, and sent Dr. Chang a portal message requesting treatment and temporary pain relief because acetaminophen was ineffective. Before leaving for Tennessee in June, I requested prednisone and a small quantity of Norco, the regimen successfully used by previous rheumatologists since 2019. Instead, Dr. Chang prescribed a Medrol Dosepak, denied pain medication, and I later learned from rheumatology manager Yolanda that Dr. Chang does not prescribe those medications. This policy was never disclosed despite discussing my treatment history. Yolanda promised to follow up before my trip but never did, and my later message also went unanswered. When the rheumatology pharmacist returned my call, she agreed I correctly withheld methotrexate while on antibiotics and said she would ask Dr. Chang to call me. No one followed up. More concerning, the pharmacist documented I was having a "fibromyalgia flare." I never reported that. I described a rheumatoid arthritis flare caused by interruption of methotrexate. That inaccurate documentation was later repeated in grievance correspondence. When I requested correction, another pharmacist told me to "figure out" how to contact management through Member Services and not call the rheumatology pharmacy again. I also attempted to contact my PCP regarding estrogen management and my urgent care treatment. Scheduling repeatedly insisted I see an unfamiliar physician despite my complex history. When I requested a supervisor, I was told I could not speak with one. Exhausted, sleep deprived, and in severe pain, I ended the call in tears and contacted Member Services. Although the representative was compassionate, my grievance was incorrectly documented as a complaint about a missing urology referral instead of my actual concerns involving rheumatology care, communication failures, PCP access, and lack of flare management. On July 22, my PCP appropriately addressed my concerns and arranged a urology referral. During that visit I learned another family physician had prescribed Norco. Neither my husband nor I knew why that physician became involved, and there was no documentation explaining the prescription. This reflects a broader pattern. Earlier this year I was denied a medically necessary wrist MRI after requesting accommodation for severe psoriasis and was forced to discuss private medical information in a public waiting room before leaving humiliated without my MRI. During my 15-year-old daughter's MRI, she was assured no male technologists would be present, yet male personnel later entered without explanation. My husband, a medically retired Army veteran and current federal law enforcement officer, also experienced months of delays obtaining appropriate spine evaluation despite worsening neurological symptoms before ultimately requiring urgent surgery. I respectfully request executive review of my rheumatology care, correction of the inaccurate fibromyalgia documentation, an explanation regarding the undocumented Norco prescription, assistance transferring to another rheumatologist, review of rheumatology pharmacy communication, grievance handling, the Bellflower Imaging incident, incorporation of my PIH records, and a written response outlining corrective actions. Since joining Kaiser, my family has repeatedly had to fight for communication, referrals, continuity, accurate documentation, and appropriate treatment. I respectfully ask that this complaint be viewed not as isolated events but as evidence of systemic problems involving access, continuity, communication, documentation, privacy, and accountability.

I recently came here this month by ambulance. I woke up one morning and was having severe vertigo…read moreand literally could not even sit up for an hour or more, or I would just spin and spin. It was awful. The ER took me here because it was closest. I had never come here before. I told the doctor what was going on, and they did do lots of tests. He had blood tests done, an EKG and chest x ray. I was given medication for my dizziness and nausea and told him I do have a history pf passing out but not of this bad of vertigo just usually it is headedness with passing out usually caused by exception or sitting to standing too fast. I was told that I had a low hemoglobin it was down to 8.2, which wasn't too surprising since I was on my period and had a low hemoglobin. I have anemia and thalassemia minor, so that was ok. He did say he could do a blood transfusion, but I started at least being able to sit and walk normal after I was given the medication, so I just decided to leave. It's been at least a week or more, and I am still experiencing vertigo every day, so I don't think it was from my period. I am very nervous! I will go to my doctor and let her know. I think the doctors here do help and did help me as I was having an emergency at the time, but I just have to follow up on my own. I appreciate their support and service, but I didn't feel the security were very helpful. I had thought I misplaced my cellphone and was trying to find out where I could find it, and he just said he didn't have anything and that my husband wasn't there. I had to find him, and I was still disoriented, stumbling around in my pj's in broad daylight. That was embarrassing. Luckily I found it when I got home though but security and lost and found was not so nice and also this is the first hospital with an ER we had to pay $8 just to park especially since it's not far from compton?? My husband wasn't too happy about that either! The doctors are good, and my nurse was nice and the person who brought me to x-ray, but that's about it. I hope their registration person did it right because i don't want to get a bill, and I did give my updated insurance card. I gave this a 3 star rating, and that is ONLY because of the doctors and certain staff, because the rest of it needs to be worked on. There were so many of us in the hallways just on a bed. Apparently, it was hours just to be seen. ERs in California are SO different from mine back home in Michigan, and I miss the attention to care and my own room and bed.

What an absolute privilege to finally, after 37 years of life and visiting countless medical…read morefacilities, discover the pioneering business model at St. Francis Medical Center. Every other hospital I have ever been to somehow managed to figure out how to let visitors park without shaking them down, but clearly, St. Francis operates on a higher plane of financial genius. Silly me for thinking a hospital visit was about patient support rather than a real estate monetization strategy. It is truly a groundbreaking, one-of-a-kind experience to be nickel-and-dimed just to walk through the front doors. I will be sure to bring my checkbook next time I want to support this incredible parking garage masquerading as a healthcare facility.

Excellent care. Nursing staff was attentive Jeff Gregory is the man was who is there to help…read moreanybody nurses? Patients, if you needed something, Jeff would get it done.

Father in law was admitted here unresponsive. Only one person at a time is allowed in the emergency…read morearea. Big NO NO.... And reason for low stars is that we were told by the rehabilitation center where my father in law was getting dialysis that he possibly had a stroke. Upon review of my father in law, one side of his face appeared to have Bells Palsy. When the nurse was asked if he had a stroke, she replied with oh no, who told you that. We tested him and h didn't have one. He literally just got there and in that hour they did NOT draw blood. How did they determine that he did not have a stroke without reviewing his troponin levels? Smh. I know an EKG isn't going to show them anything but current rhythms that may be cardiac related at the moment. Two days later after being asked again they wanted to order an MRI stat but he is claustrophobic and they didn't have an open MRI machine so he couldn't have one. This is upsetting that this place can operate and still operates with all of the incorrect methods they use to treat patients. Parking is crazy for the ER area. It's not really noted where to go. It's pretty dingy inside. I'm not sure how JACHO has allowed this place to remain operating. Gardena Memorial and their big partners need to really clean up. This is embarrassing. Thankfully he has transferred out from this place. The reviews are true. Go anywhere else but here

The best medical care experience I've ever had! The nurse on call was especially kind and patient…read morebut the whole staff was amazing.

This is a large facility with several physicians and different departments. I have been seen here…read morefor pain management, podiatry, X-rays, an MRI, and more within the past few years. It is very convenient that they are able to perform all of these procedures at one location instead of having to go to different facilities. Their calendars are extremely full, so you have to book in advanced or you'll be seen months out. The staff are friendly and helpful with scheduling and the in-take process. I haven't ever waited a crazy amount of time to see a doctor which has been good for my schedule. One star off because I personally don't understand why we have to pay for parking while seeking medical attention. In order to avoid the fee, I park outside the gated area and walk into the building. There is plenty of free street parking, but it is a walk which may be more difficult for patients who are older or in pain.

On today's trip to the ER due to a wound care. We were help with a fantastic and very attentive RN…read morename Andrew the guy with tattoos. Eventhough we were at the hospital he made our time there very welcome and made sure it was going to be ok.

On July 28, 2026, I brought my 84-year-old mother to the emergency room because she was extremely…read morefatigued, vomiting, chills, unable to walk, and had a sodium level of 125. Despite her age, symptoms, and abnormal lab results, the ER Doctor John Lin insisted on discharging her. When I requested that she be transferred to Kaiser Downey for further evaluation, I first spoke with the charge nurse. Shortly afterward, the doctor John Lin came in and again stated that my mother would be discharged. Rather than showing concern for her condition, he questioned whether she had received a COVID vaccine and appeared to attribute her symptoms to that instead of recognizing how ill she was. Throughout the encounter, the physician came across as rude, impatient, dismissive, and lacking compassion. My mother was clearly weak, could not walk on her own, and was in no condition to be sent home. I was shocked by the lack of empathy and concern for an elderly patient. We took my mother to Kaiser Downey Hospital, where the difference in care was immediate. The medical team promptly evaluated her, recognized the seriousness of her condition, and admitted her to the hospital for treatment based on her symptoms and low sodium level. No family should have to fight for appropriate medical care for a vulnerable loved one. Based on our experience, I cannot recommend this emergency department specifically Dr John Lin. I sincerely hope the hospital addresses the quality of care and patient-centered communication provided in the emergency room so that other patients and families do not experience the horrific experience what we did.

Thought I would do a review on the Emergency staff at Presbyterian Whittier…read more Understand any business is busy this is medical and still a business, that being said my wife Has some on going issues that flair up at times the ER staff has never failed us in time we have Visited. There is a wait depending on the amount of people and their medical issues. Some staff is very stern And into getting the info on diagnosis others are more understanding and communicative and Fill in the blanks If your a re occurring patient as we have been they know the routing blood pressure how intense the pain, Or other info that will make helping get you seen by a doctor or practitioner. The ER nurse staff are on the Ball some aren't social butterfly's more like worker bees. Get the info draw the blood yet still make you Comfortable. Some nurses will socialize get the info and listen to your chatter. Sometimes when we are coming in for sickness or injury we are not understanding that the nursing staff is the Core of getting you better and well again. Some doctors are the same way when it comes to communication. Sometimes doctors are to the point and compassion is not there they are doing their job to help you. And their are doctors that give you the right of way to give all the info then they do their job check the heart lungs And other things, My wife and I agree that the ER staff here at Presbyterian Whittier deserve a little recognition for there ongoing Caring and work ethics in all types of issues. Also the hospital staff of nurses I give a shout out too as they have been Great and helpful, Some of the resident doctors do need a little bed side manor training. Some doctors treat you More like a car and they are mechanics. But most treat you as a human in need even older patients I as a patient my self will always recommend this hospital

Had ltkr orthopedic surgery on sept 10 My Doctor was Dr…read moreRounaghi what an amazing Doctor. So kind amazing bedside manner. A very gifted person. I believe with his outstanding surgery precision, I was gifted a new knee. Words cannot express my gratitude. Also Or and post op nurses . Surgery Nurses. Michelle Lyly Adrienne Gabriella . Thank you Dr Rounaghi and many thanks to Dr Toroussian the amazing anesthesiologist I did not feel a thing :patient :silvana Coleman so grateful.

My family member was discharged last week, their coordinator Robin is very nice and down to earth…read more She definitely made my relatives experience a whole lot better, over all nursing staff was great and they treated my loved one with great care!

DO NOT GO HERE FOR EMERGENCY SERVICES! I had a horrific experience here during a health emergency…read morethis year. I was severely ill with a high fever, obvious jaundice, severe headache, body aches and hadn't eaten in days and could no longer drink much water due to vomiting. After hours of waiting, I was finally given a stomach ultrasound but they found nothing when I, in fact, had full blown Typhus and have a small tumor in my liver according to the emergency room I visited a day later. This hospital was going to release me without even giving me pain relief or an IV until I broke down crying and had to BEG for an IV. (The intake nurse was not empathetic at all!) I was sent home with a fever and visible jaundice. I was so weak that when I got home, I slept for a day then went to another emergency room where I was immediately hospitalized for 3 days with severely high levels of toxicity in my liver due to TYPHUS. Community Hospital of Huntington Park nearly killed me and is now charging me over $25,000 for this horrific experience. DO NOT GO HERE IN AN EMERGENCY, GO TO LA GENERAL MEDICAL CENTER INSTEAD!!!!!

I've been coming here for over two decades now, and Dr. Kim is extremely knowledgeable and always…read morediagnoses and recommends me with everything that is appropriate to heal me including a fractured arm, eye infection, and general blood work testing. Not to mention that the staff is very responsive and fairly quick to get me checked in. The nurses are also very knowledgeable and great - especially when it comes to the general blood work check up. They were kind (and because I'm afraid of needles) they made small talks to divert my attention to the needle. As for prescription, the staff does an amazing job to make sure that all prescription orders are efficiently and timely sent to the pharmacy that I request. Thank you Cerritos Medical Center!

I strongly do not recommend this clinic. Giving even one…read morestar feels too generous. I went in for a blood test and later received results, only to be told afterward that the results were incorrect and the test needed to be repeated due to an error on their end. Despite this, there was no clear explanation or follow-up from the clinic. After more than a month, we received a bill, which is what prompted us to call. During that call, there was no apology for the mistake, the delay, or the inconvenience we experienced. Instead, we were spoken to in a confrontational and argumentative manner, being told that because a visit took place, payment was required. It is deeply frustrating to go to a medical facility, pay for care, and then be left dealing with mistakes, poor communication, and an unpleasant attitude. Medical offices should take responsibility for their errors and treat patients with basic respect. I am leaving this review so others can avoid the same upsetting and uncomfortable experience.

This hospital saved my life, yes, you can say the same for many others but here the nurses and the…read moredoctors went above and beyond what they had to do and took extremely well care of me, always checking in and making sure i was ok/felt ok, though i didn't feel ok, they still checked and gave positive vibes(i felt bad for constantly having them check up on me especially because they were so busy, they deserve everything in the world for having so much care for their patients and being extremely intelligent as they would explain to me in comforting detail why i needed this or that medically - they put in so so much work please don't overlook how hard they work!). i was driven-in the emergency walk-in entrance by my mother and was in the fetal position because i was so sick from (in short) an abysmal experience in tijuana where i went into sepsis and other bad happenings and felt the worst i ever felt in my life, it became clear that the staff in Tijuana was not equipped with the great abilities nor extensive knowledge that these nurses and doctors have - when exiting the car i could not even move i managed to barely crawl into the wheel chair with the nice help of the security guards (again extremely nice staff because they didn't have to help) -this was from a visit 7 months ago i forgot to post but i left a similar review on google as well that goes more into depth. i hope this helps bump up the ratings because the quality of care was incredible, id recommend it to anyone ive never had a bad experience here. **i feel like a lot of the bad ratings need to take into account how busy the ER can get and put themselves in the nurses and doctors shoes. a little PSA to please remember be more kind and patient to healthcare workers!! x ‍

I don't know why y'all people giving the hospital the lowest stars there are 2 nurses I known the…read morename other two I forgot thier names 4 nurses has been taking care of me and got my pancreas, liver, and kidneys A LOT BETTER. SAM and JANNET these two no matter what they'll care about your health and mostly your lives. SAM thank you for taking care me and giving me updates JANNET thank you for taking care me and giving me updates Please stay safe and thank you -GASTON