Beautiful gallery with very knowledgable staff. I was looking for a durable upright/spinet piano…read morefor school-use and they took a lot of time and care helping me select the right one. Great location!

EDIT: Updating my review as Jonathan kept his word and fully refunded the piano after we weren't…read moreable to solve the issue. To their credit, they reached out to 3 different technicians in my local area and tried their best to remotely find a solution to the problem. They then offered to fly out their local trusted technician, but I declined. It was a frustrating overall experience for me, but they've been respectful in their communication and followed through in making sure I was either satisfied with my piano or got a full refund. ----- I'm in middle of a dispute with the owners Jonathan and Charlie. I purchased a piano last year from out of state and it's been nothing but trouble since the beginning. They've hired 3 different technicians and have visited my home 7 times and can't fix the dampening issue. I've asked for a refund which they've refused. This current technician has been unresponsive for over a month and Jonathan and Charlie can't seem bothered to resolve this. I'm filing a civil suit next week if there isn't any progress. Feel free to reach out to me with any questions. I have an email chain 40+ responses long and text proof with the technicians. Happy to chat with anyone about my experience.

In the 50+ years of playing the piano, I have never had a better piano tuning. Douglas Laing is…read more an exceptional piano tuner. His attention to detail is amazing. His work is reasonably priced and flawless. My baby grand is 27 years old. After his tuning and repair of several keys, I feel like I'm playing a new piano! Strongly recommend.

From the owner: Our standard service call includes tightening bolts, adjusting pedals, and tuning. Other services…read moreinclude regulating, rebuilding, player piano repair and new player systems (QRS, Pianoforce, Disklavier) installed and upgraded. We also tune and repair harpsichords.

As a first time piano buyer, the options out there are daunting. After spending six hours…read moreresearching and calling piano sellers nationally, by luck I dialed Mike @ Picarzo. Mike has such a high technical level of expertise, that I didn't for one minute feel the need to have a third party inspect the wonderful piano that he was selling, which is standard practice, I am told. Mike frankly knew more about the piano then the manufacturer, who I spent three hours with in person, at their HQ. The service Mike provides is over the top. This store is a gem, the prices are better than I found nationally, and it was personally the best experience I have had in any industry.

Though I didn't purchase a piano from Mike, he was very helpful and honest with me throughout the…read moreprocess. He was willing to work with my budget and provided some good insight on the pros and cons of the pianos he had in stock. Thanks Mike, I learned a lot from our conversations.

Excellent service! Don is a top rate fellow, friendly, knowledgable and a true craftsman. He…read moreeducated me a lot about pianos. I had no idea they needed to be tuned every 6-12 months, we haven't tuned ours in many moons. I don't play but my daughter does and I must say that after an hour long deep tune session the piano sounds much better. I learned that each tuning should be a fine tuning not a complete overhaul. I also learned because of this Florida weather that all pianos should have a dehumidifier installed so that the keys and other wood moving parts do not become sticky or wrap which makes a lot of sense. This is something the piano store should recommend when you first purchase a piano but I do not recall them ever mentioning this. Anyhow, the piano teacher immediately noticed that the piano sounded much better so I guess I will have to get this thing tuned on a regular basis. Overall great experience, Don was able to accommodate my schedule and come to the house after five and can schedule weekends if needed. I highly recommend him for you piano tuning needs.

From the owner: Piano tuning & repair, refinishing, restringing & complete restoration of pianos.read more

Starr Taylor is a miracle worker. My 60 year old Steinway upright had been refinished immediately…read moreprior to moving into our new home. When it arrived, the action was slow, but still acceptable. Over time, it became so bad that it was completely unplayable. I had two "big name" individuals from the Tampa Bay piano world come look at it. No answers beyond "put in a bigger dehumidifier". Nothing improved. 7 years later, we're selling our home and I have to decide what to do with the piano. I got on a Reddit sub and asked for a local specialist. One replied and told me about Starr Taylor, indicating that he was the best when it comes to Steinways and pianos in general, and that he had learned more in a single presentation from Starr than he had from anyone else he had studied under. So I reached out to Mr. Taylor and he said he would come take a look. He checked it thoroughly, diagnosed the issues, spent a an hour pulling the action out and working through it carefully, reinstalled it and my Lord... it was back to playing as it did prior to the move! He proceeded to tune it as well (at my request) and within less than two hours of him walking in the door, what had become merely a prop for candles and photos was back to being a lovely musical instrument!! I cannot, in any way, shape or form, recommend ANYONE more highly than Starr Taylor if you need work performed on your piano. From something that I thought I might have to just give away, to being an instrument that inspires me to sit down and play again...it feels like nothing short of a miracle!