I had my truck towed in not knowing why it quit running. They ran it and checked it out and…read morefinally found that the fuel pump was running intermittently running so the symptoms were intermittent. But they persisted and found the problem and fixed my truck!

I was very impressed with the service I received. This was the third place that I had taken my car…read moreto be fixed and they found the issue and fixed that day. They also did a thorough inspection of my car. I will definitely use this business in the future.

We were stranded with 2 blown tires. Danny towed me two hours to Cortez. He turned a lousy…read moresituation into an enjoyable 2 hour drive to connect and talk and learn about him, what the area was like and hear about a place and people I would otherwise have just driven right past.

I was looking for assistance in having a vehicle I purchased ready and available for the transport…read moredriver. I had looked online and Quality came up as being very solid and helpful. I made a phone call and had a very positive "can do" phone conversation with Heather. She said "no problem, I know the seller, we'll help you out." Heather facilitated the vehicle pick up, saving the seller the hassle of being available when the transport driver called. Her attitude and ability to facilitate the process was very much appreciated. Thanks Heather! Rich

Dalton Motors is a multi-generational business that is perpetuating a great legacy in terms of…read moreexpertise, resources, and a caring customer-oriented culture. John owns/runs the operation. He's an excellent communicator and patiently absorbed the perplexing history of my truck's fuel problem. Jennifer kindly handles the administrative elements from a knowledgeable foundation, and Lauro provided helpful coordination as well. Finally, the lead mechanic Manuel, was so kind as to tackle this problem promptly with his excellent knowledge of diesel engines. Additionally, he was a great teacher, explaining the potential sources of the fuel system issue and his strategy for the remedy. Not surprising in light of the culture here, but he is also really nice guy! I highly recommend this business for anyone who wants to experience professional service across the board!

Roadside Assistance - Dalton Auto accepted the call from my insurance. The tech called and arrived…read morewhen he said he would. He was polite and efficient. I was on my way again within 20 minutes. kudos to Hunter at Dalton Motors for a job well done.

If only I can give them 10 stars! I'm from San Diego and stopped overnight in Durango during my two…read moreweek road trip around the 4 corners. After coming back from the Silverton train ride around 230pm on a Friday, I tried to start my car and it just wouldn't give. After calling around all the local shops, everyone basically told me nothing is open on weekends and they were booked till earliest mid week of the following week. When I called Durango Car Care, I told them my situation and they told me they'd try and look at it if I got there before they close but no guarantees they would be able to fix it on time. AAA came around 4pm and got me to the shop around 430pm. The guys stopped what they were working on and tried to troubleshoot my car. After about 15 minutes, they got it working again!!! They didn't have to do any of that! This literally brought my faith back in humanity! The kindest guys and angels to me that day!! I am so so thankful to them and my AAA guy Daylon. Hands down would recommend these guys!!

Durango Car Care is a great shop! I've had nothing but friendly and helpful interactions with…read moreBryan, and the crew always fixes my van super quickly. I one time brought it in without notice and they fixed the issue on the spot. I definitely was not expecting that!!! I would still always make an appointment tho ;)

Brought my vehicle in to get water pump fixed.The first time they "fixed it", they broke the sensor…read moreand tried to say it wasn't their fault. They fixed it, and then said it was a different issue- the timing belt. They said it would be ready the next day. When we picked it up, THE BOLTS WERE NOT TIGHTENED CORRECTLY! I made it a mile before taking it back a second time. They apologized for not tightening the bolts and blamed it on a mechanic who was not working on my vehicle. The vehicle continued to run "rough" the following days, followed by decreased acceleration and jerking. I called them and was very upset with the WARRANTIED work that was performed. I did raise my voice to the receptionist and called back an hour later to apologize for my frustrations. She said to bring the vehicle in. Saturday: we called as soon as they opened to bring the vehicle in- we live roughly 40-45 minutes from Gallup. The receptionist said it was okay to bring it in and they would even give us a rental. When we arrived, I made eye contact with the owner, Ali E-Almahdawi, who then immediately vacated the premises. After seeing him, we were told they would not work on the car because of how I spoke to the receptionist the day before. Understandable. I ask to speak to the owner as the work is warrantied, but I'm met with hesitation and no one offers to help. The mechanic who worked on my car refused to take a look at it and another mechanic, unrelated to the incident, started calling me stupid for recording the incident. I started recording once I noticed the mechanics laughing about the situation and did not feel comfortable not documenting my time there. Several minutes after the mechanic called me stupid, he was in the area of my dad and I and I pointed him out. Immediately he says "Don't fucking point at me" and my dad got upset with his tone. The mechanic calls me dumb for recording (again) and asks that the cops are called on us. All of this has been recorded for my safety. During the entire incident, I was respectful, I was polite, but the same cannot be said about JN JA. When I asked the receptionist to point me in the direction to file a complaint, she refused "service" to me. The lack of accountability is astounding. We were initially quoted around $400 for the work and when we finally got it back, it was nearly 680! They never contacted me to inform me of the additional services they were performing.

Broke down on I 40. They took us right in. 2013 Range Rover. They did a great job solving the…read moreproblem and sourcing parts. Even gave us a loaner car to use over the weekend. Not many Land Rover parts in Gallup NM. Thanks for taking care of us.

I've been here twice, they always got me right in and had my SUV ready when they said they would…read more My bill today was $100.00 under the estimate. They could have charged the full amount, but they were honest

All repairs were done quickly and efficiently. I was confident that the car was going to run well…read morewhen I left. They were courteous and professional. The car was as neat and tidy when I got it back as it was when I left it there.