We waited patiently for months for our mattress to arrive. Finally, we went into the store and we…read morewere ready to return everything and take our business elsewhere BUT... let me tell you!!! Sherrell and Jennifer W. went BEYOND our expectations with customer service! Manager Sherrell blow our expectations by updating our mattress (to be better one!) and gave us free delivery. Unfortunately, we had to go back because we didn't like the "Twilight" mattress. Hello firm lovers! Jennifer W. welcomed us with a cheery smile and we were able to exchange our mattress without any problems. We will be requesting Jennifer W. or Sherrell for all of our future purchases!! If you want be taken care of, the right way and the FIRST time, request Jennifer W. or manager Sherrell. You'll thank me!

I had a very disappointing experience at Bob's Discount Furniture in Dover, DE…read more I work long hours, so most of my free time to shop is in the evening. The store advertises hours of 10:00 AM to 9:00 PM, so I planned my visit accordingly. I arrived on Monday, July 6, 2026, around 8:15 PM. After about 10 minutes of looking around, a salesman greeted us. He was polite at first, but he was trying to assist us while also helping another customer. It was obvious multi tasking is not for him , and we never really received the attention needed for such a large purchase. Around 8:40 PM, the music was turned off. I was by the coffee and cookie station getting my child a cookie when a woman I assumed was the manager (dark hair in a bun) began putting away the coffee and refreshments. Loud enough for customers to hear, she told the salesman, "Yep, it's time to go home. Time to close up." The problem was that the store didn't close for another 20 minutes. Whether there were 20 minutes left or only 5, that's not how customers should be made to feel. The message was clear: they were more interested in getting everyone out the door than helping customers. Shopping for furniture is a major purchase that takes time, and once we felt rushed, we had no desire to continue. I completely understand that employees want to go home after a long shift, but if your posted hours say you're open until 9:00 PM, customers should receive the same level of service until 9:00 PM--not feel like an inconvenience because they came in during business hours. That interaction made me question what kind of customer service I'd receive after the sale if there were ever a problem. If customers are treated like an inconvenience before they've even made a purchase, it's hard to have confidence in the company afterward. We decided to leave without buying anything. The next morning we went to Ashley Furniture in the neighboring shopping center, where we were welcomed, never felt rushed, and ended up purchasing our living room furniture there instead. Unfortunately, Bob's Discount Furniture lost a sale because customer service ended before the store's posted business hours did.

I recently shopped here and so disappointed. The place is very dirty and disorganized. It seems to…read morebe under staffed as well. Someone from management needs to evaluate this place and do something to save it!!

I would like to say had a awesome experience in her last night the cashier named (Calia) was…read moreAmazing she was very polite and very comfortable with my purchases she definitely needs a raise I would definitely come back if you keep her in you're store

This location is within walking distance of Dover Downs hotel. There is a limited selection of…read morehandbags, makeup & toiletries, home decor and clothing. You can also find snack items that look like something you'd fine at Dean & Delucca (except cheaper). There were fun pet toys and beds. The front of the store was focused on dorm life. There were some great clearance items. Plush decorative throws were $16. I was interested in a blanket. Since it was dirty, I asked the manager if she would give a discount. She offered .99 cents. I left the blanket at the store.

It was quite big but I could not find anything I wanted…read more Variety: Good. Price: Not bad. Customer service: Not friendly somehow. Parking lot: Free. Location: Convenient. Close to many chain restaurants. Tip: They had some Eagle's and Philly's(Phillie's?) t-shirts.

I have used this store a few times and have been satisfied up until now. Came in to purchase a…read moredresser and wanted it the same day. Unfortunately they did not have it and needed to be ordered. The sales man offered me a dresser that looked nothing like what a wanted and it was $100 more. He also seemed like he wanted to get me out of the store as soon as possible. Reluctantly I ordered the dresser which was going to take 3-6 weeks. I put down a deposit, but was able to find it somewhere else with sooner availability. I called Furniture and More for a refund on my deposit only to be told I could only have a store credit. I had no choice at this point but to wait for the furniture and pay for the rest of the product. I received a phone call later that week stating I could have my dresser delivered sooner than planned. The delivery was scheduled for that Saturday. On Saturday the wrong dresser was brought to my home. Needless to say $400 I was not happy. I called the store and they told me this is what I ordered. This is not what I ordered. This is what the salesman tried to sell to me and I did not want. I was told I would be issued a refund which is not even pending into my account. I called and the women who supposedly issued the refund was condescending and very rude. She asked if I have ever been issued a refund and I said she. She said "I don't doubt it". I will NEVER use the this store. You get what you pay for and that's poor customer service. Unfortunately the rudest person in the store is the district manager. Sorry my purchase wasn't substantial enough to warrant a better outcome.

From the owner: Since we opened our first store in 1999, we have grown so much. We now boast over 100,000 square…read morefeet of furniture showroom space in 5 different locations, including two locations of our new sister store It's My Style Home Furnishings. Besides our extensive showroom space, we also have 65,000 square feet of warehouse space, which helps to ensure high furniture stock counts, fast delivery, and big savings for all our customers. Our growth and success can be attributed to three major things--our large and on trend selection of furniture and accessories; our wonderful customer service before, during, and after your purchase; and our great prices. As you can see, when you shop our store, you shop the best prices in town! We offer four great home furniture store locations and one outlet location to serve you. We have locations in Rehoboth Beach, Fenwick Island, and North Dover, DE, as well as Chester, MD. Our home furniture outlet store, Furniture & More Outlet, is located in South Dover,

,During my visit to this store, I experienced poor customer service. At the check out line, I…read morewaited for the forwarding customer ahead of me to be rung up. The cashier Ashley completed the customer's transaction then started a lengthy conversation, ignoring the customer, myself, who was waiting in line. As the conversation went on, it became personal as it related to their tattoo meanings. Since I was in a hurry, I politely waved the cashier down to get her attention. Ashley told me, "That's very disrespectful, we're having a conversation and you need to be patient." For an employee, it's not appropriate to tell a customer to be patient. After asking if there was another employee available to ring me up, which there was, I was told to be patient again. My experience was so demeaning that I returned to the store to get a refund. By that point, I didn't feel that location valued its customers. Hopefully, this will not happen to another customer in the future.

This is a super small Old store. The signs out front are all the old logo, so I wasn't even sure I…read morewas in the right place. The whole store is just one giant disorganized junk pile. They had what little paper crafts they had just randomly tossed in different spots. A total mess. The whole store needs organization.

The workmanship behind my new dining room table is so stunning that it has lit up my home and makes…read morea statement the second you walk in the door and see this beautiful work of art in my house. I could not be happier with this magnificent well-made table, it makes me so happy that I am so delighted that I picked this company to work with. They are so easy to deal with, and have such an extraordinary selection of ideas for your project that you will return for more. Thank you Charlie, Mary and Marty! It is my favorite piece of furniture in my home!

Unreal. Do NOT work with these people for your hard wood floor. I left a what they claim to be a…read morenon-refundable deposit on 3/25 and have no date for install as of today a month later. They have nice furniture so stick to that. After not getting anywhere with Alex been working with Marty the owner who won't let me get a word in edgewise is telling me it's on me for why things aren't moving along and has been extremely difficult communicating with.

So well worth the visit!…read more Most people know about the amazing things Habitat For Humanity does for people in communities all over the US. You've seen the photos of President and Mrs. Carter as they climb ladders and wield nail guns, helping to build a house for someone who is working at their side, putting in sweat equity as they work towards home ownership. It's a beautiful thing to see and a charity that all of us can feel confident in supporting. As much as I would love to say I can swing a hammer or lift a beam, the honest truth is that I would struggle with the physical demands of construction work. That's ok, because it turns out that charities also need capital, which is where the Re-Store locations come in. Thanks to the dedicated staff and a generous community this store is stocked with cleaned and assembled used furniture treasures, just waiting to be found. The store begins just beyond the meeting areas at the front of the building. You'll find a smattering of books and kitchen goods along with dishes, some tee shirts, and whatever other small things are donated. Then you'll turn to the left and see a collection of dining sets, sofas, and everything else anyone might need to fill a home. Keep going back and you might find appliances or lighting fixtures. It changes every day, so it's best to go often. They don't deliver, but will be happy to help you load your purchases in your car. They will pick things up from your home if your donation is worth their attention, but they are happiest if you can drop things off instead. Please only donate things that others might actually want to buy, as it simply creates more work and cost for them if they have to dispose of things that can't be sold. I'm writing this review while sitting at a table from Re-Store. It's a solid wood table which will live beyond my current home decor decisions. I'll bring it back to Re-Store when I'm ready for a change!