Atrium sports medicine and injury is a great place to go when you need support for your injuries. I…read moresee them for my back, neck, and shoulder. Every time I've gone, I've had the best experience. The doctor takes time to talk to me and explain what's going on. He allows me to decide my course of treatment, as opposed to pushing me in one direction or the other. If you need to get trigger point injections, they do them at the office. For more invasive treatments, you have to go to one of the Charlotte locations. Thankfully one of them is just off 485, about 10-15 minutes from the Concord office. I am so glad I was referred to this office. The doctors are excellent and the staff are so friendly. I highly recommend this practice to anyone that needs this type of support. Dr. Thakur is amazing. He manages my back and neck area. Dr. Messick manages my shoulder. I appreciate them tremendously. I promise you will not be disappointed. Be well!

Got here fifteen minutes early for a 2:45 appointment because my wife is in extreme pain that might…read morebe related to her recent hip surgery... sat around doing close to nothing for over an hour while the staff here was apparently doing likewise. got sent to X-ray part way through, don't understand why we didn't go there straight away considering we were in because pain in the area of a known hip replacement thing but I'm not a doctor; the PA isn't either but that didn't stop him from making bad decisions about the medications he prescribed and not going over the dosing instructions... (an actual physician later told us those drugs should NEVER be taken together) so yeah, not a good time from start to finish AND I took half the afternoon off work for this...

Afternoon Blessings, I was scheduled today for another knee injection at 2pm today. However I…read moreexplained to the front desk that I didn't have my $10 copay this time. She told me that I would have to reschedule my appointment. Also that I had a balance of 69 cents. This was very disappointing to here. There was no compassion or care. This was my second visit and I paid my $10 copay before but my prescription came first today. Not to mention I've been experiencing homelessness since February 23rd 2024. But THE LORD helps me to keep up with my health and appointments. It would've helped to get a call or maybe told at my previous appointment that if for any reason I don't have my copay, that I would have to reschedule. There wasn't any room for understanding. Praying that the system does better and not treat people like robots or inhumane In the mighty name of Jesus AMEN MESSAGE Delivered KINGDOM FOREVER AND EVER AMEN!

Hi my name is patty and have had chronic pain for many years and need a knee replacement I been…read moresuffering with my knee for last 2yrs I want a doctor that's not say I'm to young I was in my 40's when I got my first knee replacement then year later had to get another one on same right knee now it's my left one I can walk even in my house I go tho Ortho Carolina I feel they don't know there saying I should be getting shots in my back the big needle lol it's has helped in the past so I'm gonna make a appointment with you guys and get a second opinion

After falling & tearing my rotor cuff, I went to see Dr. Perry a few years. They took excellent…read morecare of me before, during, & aftercare. They did everything to make sure I regained full function of my arm. Amazing service!!

Saw Dr. Hamm who was just fine. Yes, another 6 weeks of PT was ordered though none of that has…read morehelped the pain in my hips and lower back before, but okay, sure. 6 weeks later no improvement (and in many ways the pain was worse after PT.) So he shuffles me over to Dr. Haines. One aspect of my treatment is that no doctor wishes to view my issues for their complexity. Every doctor decides "It's the left hip!", as the only one with a replacement, and ignores the rest. Marvelous. Same thing here but cool, we try again. Haines is okay, except she seems highly disorganized. She promised to call after she viewed my xrays. She did not. Still haven't heard from her. I insisted that small bore MRIs aren't something I can use(nobody should, they're horrible), large bore or open MRIs only. She promised she would take care of that. She did not. Some scheduler called to set me up with a small bore and I refused, told her I explicitly told the doctor no small bore. The scheduler said she wasn't informed of that. So she transfers me somewhere for an Open MRI that ends up being in Rock Hill SC. Surely there is an Open MRI or large bore inside Charlotte. In fact, a search shows there are 5 or 6. So why, pray tell, am I being forced to drive to SC for an MRI? Not only that but some other scheduler is leaving me messages for an MRA appointment....but the return call number rings four times and hangs up. So how many schedulers did Dr Haines set me up with? What is going on here? None of the schedulers even know who ordered the MRI or the difference between large and small bore MRIs. Yes, I could use The Magical Portal I guess, though even my husband is sick of having to invent new passwords every time he tries to use it since the old ones disappear. At this point, I'd have 7-10 portals to juggle which I refuse to do. If someone wants to pay me to input patient information into some off-sight database where it can be hacked or shared with multitudes, they can do that. I get the feeling that Atrium Health Musculoskeletal Institute Sports Medicine really doesn't want me as a patient. I was hoping for an alternative to The Bone Yard of OrthCarolina but sadly this is not it. Wish we had access to a teaching hospitals and practices like Duke and Bowman-Grey, in Charlotte, rather than these hedge fund managed clinics.

I arrived 10 minutes before my scheduled time. The secretary ignored me until I said "excuse me"…read more She was so engrossed in watching her phone she did not realize I was there. She told me she would check me in at my scheduled time and to take a seat in the waiting area (suggesting the family waiting area). I decided I would wait in the patient waiting area as I was not confident she would remember I was there. Another patient came in and she rudely told her to come back in 5 minutes because she was on her lunch break and would not be checking anyone in until 1 PM. Without a beat she turned back to her phone and continued watching her phone. She was so rude. What a poor representation of this office! I say that because as soon as you get called back your experience changes. Everyone from the CNA who takes your vitals and blood sugar to the nurses and MD in the procedure through post procedure are all AMAZING. Everyone of them are professional yet so personable. They tell you what to expect as you are in the procedure and do a great job with the discharge instructions. The nurse even calls to check on you the next day! Now, that is excellent care and support! Dr Thakur is excellent. I highly recommend him for both in office evaluation and for your procedure. I feel 100% safe with Dr. Thakur's expertise. I would not go anywhere else. Don't let your front office experience alter your opinion of the care you will get when it really matters.

After suffering a Phase III AC separation of the shoulder, we called this facility and asked for a…read moresame day appointment. Not only did they get us one immediately, but we were seen and x-rayed within 20 minutes of arrival. From the front desk to the techs and PAs, everyone was kind and so helpful. The subsequent appointments were just as great and I would recommend this office to anyone with an acute (24-48 hr) injury to try and walk in. The care is thoughtful and it's a convenient location to get in and out easily (no parking decks or confusing office parks).

This place barley gets one star. I had to find a near by orthopedic specialist. I dislocated my…read moreknee on Monday. The check out desk nurse is extremely rude. They didn't have a knee brace, and told me to go buy one on Amazon. Do not come here, I don't recommend it.

If you are having hip issues. Please see Dr Wooster. He is kind, patient,and very knowledgeable. He…read morewas my Dr for a hip replacement and he has the best bedside manners. Very gentle, kind, knowledgeable, communication is excellent and he listens to you throughout your journey. Awesome Dr!!

Bates did 2 failed knee replacement on the same knee,the last one was horrible due to him cutting…read moremy tibial tray with to much slope, confirmed by another surgeon that I had to do the third reconstructive surgery to go behind what he had messed up, my knee would go side to side several inches & would buckle causing me to fall & hurt myself several times,I can't believe he let me go 14 months with my knee that way,had to tell a wanted another surgeon to fix his negligence on my knee!!!!

Dr. Hines is a fantastic doctor. I've had chronic back pain for 5 years and have seen dozens of…read moredoctors with not 1 of them able to help. After one visit with Dr. Hines he was able to diagnose me and set up prolotherapy treatment that is working! He is very knowledgable and spends all the time needed with you to find the answers. I can't say enough wonderful things about him. We need more doctors like Dr. Hines. If you have any questions please email me joannatuch@yahoo.com

The white women that work here are unbelievably petty and weird…read more One saw me for intake and the other for an X-ray, and they were cattily gossiping about me in the hallway before seeing the doctor, meanwhile I'm in the room and can clearly hear every word. Nobody wants to visit a doctors office and it feels like middle school. They're very strange and have big mean girl energy for no reason. The doctor was fine but this was a sour experience because of them.

I had an ankle surgery done on 10/3 with Dr. Macknet. I have been having complications since. I had…read moremy initial follow up 2 weeks after surgery and I thought I was doing well. I was off my pain medication just taking Advil and all was good. I was put back into a boot and started PT. Well, then, the problem started first Dr Macknet immediately stopped seeing me and pushed me to his PA) who can't bother to return the message in my chart, then started the excruciating pain of what feels like electric shocks going through my foot. I cannot explain the amount of pain I am and it takes my breath away and makes me vomit. It is so bad. Sorry to be so graphic. I went back to see Dr. Macknet and he said well the pain is normal. Keep icing it compress it elevate it and try aromatherapy. I have no history of substance abuse I have not taken narcotics until this surgery. You can look at my history. I know they can. that was the answer I was given. I have no faith in them and I'm absolutely disgusted and their continuity of care. I would never recommend anybody to go here because I'd rather see you suffer and let you be tortured in pain than actually take care of you. If you get a referral to this practice run, find somebody else go back to Columbia, South Carolina and go see Dr. Guy. He is an amazing orthopedic surgeon. He takes care of his patience and he manages their pain. I should've done that from the start.