Their billing department will not return my calls. I've explained an error in their billing several…read moretimes, then get transferred to a recording, leave a message and never receive a return call. The doctors themselves are kind and caring but the billing department needs improvement. This has nothing to do with the ridiculous number of new medical codes. My problem has been going on since March of this year.

Dr. Debra GOODRICH is my primary care dr. in this practice. I've been a patient of hers for…read moreprobably 10 years maybe more. She is a caring kind individual with an excellent bedside manner and in addition Is a great doctor who will go above and beyond for her patients.

Dr Debora Goodrich has been my doctor for about 20 years. She is an amazing doctor. She is very…read morethorough and listens to her patients with compassion and kindness. She is very detailed with your health plan and takes her time to explain things to her patients. I highly recommend her. The office staff is friendly and helpful.

Worst excuse for a medical practice I have ever seen. Been waiting for a month for them to schedule…read moreprocedures they recommened. A cardiac clearance was required. They did nothing. I had to eventually call my cardiologist and get it done myself. They got the clearance letter on July 10th. Today is the 18th and still nothing. Their patient portal is a joke! If you care about your health avoid this place at all costs. PATHETIC!

I was honestly shocked when I saw how few stars this place had after my experience here because it…read morewas quite the opposite. In fact when the unfortunate day comes that I have to get a colonoscopy or similar procedure done I would come here because my visit was good (as good as a visit to any doctor could be i guess). It was a little hard to find the office because it's in an area with a ton of different offices and various little streets/entrances to turn into and this one was more towards the back without obvious signage that could be read from the road aside from the writing on the far side of the building. Anywho when I entered the lady at the front desk was very friendly (even when i asked a stupid question about the paperwork because i'm honestly not used to filling out all the insurance stuff without having my mom on standby). The wait was a little long i'll admit (about 45 mins) because the doctor I was seeing was in traffic, but life happens can't be mad about it. They took me back and checked my blood pressure while I waited and the nurse was also very friendly and knowledgeable about my situation. This was the first time I had been to a doctors appointment where the nurse and doctor both seemed aware of my recent visits/followups and lab results without me having to tell them everything so that was nice. My doctor was Dr. Davis and i would definitely recommend him to anyone because he was very personable, conversational, and of course knowledgeable. So many times doctors seem to be in a hurry to see as many patients as possible and it doesn't even feel like they are actually listening to you. I took a few classes in undergrad on the importance of personable bedside manner in the medical field and I think Dr. Davis was a perfect example of this. He explained everything well- things my primary care physician failed to address... and he was genuinely listening to me. So yes overall i'd say I had a great experience and not that i'm trying to be back here but if i have to i won't be mad.

Tamu is the best! I received outstanding service, way more than I had expected. She really cares…read morefor her patients! I highly recommend this clinic.

My experience at New Heart Medical was amazing. Tamu is very professional and easy to communicate…read morewith. I did my IV hydration. This procedure is great I am not a morning person however the morning after I had my IV hydration I was up early and ready to go. I totally recommend giving it a try.

The WORST experience I have ever endured with a Doctor's practice…read more First, the Physician's Assistant who saw me was wearing a dirty lab coat AND was clearly suffering from a respiratory or throat infection. Second, a routine blood test for thyroid, potassium, and cholesterol took 30 minutes of trying to find a vein and finally sticking me in each hand. Third, I was told that the test results would be available the following Monday and to call or come in for results. I drove to the office on Monday at 4:15pm and was told that results had not come back. Fourth, FOURTEEN calls and three days later the front office finally told me that the testing lab said that not enough blood had been collected to complete ANY of the three tests, and asking me to come back in! There is not a chance that these people will ever see me again.

We came here the other morning to take my bf who was not feeling well we arrived around 6am . It…read morewas two staff members at the front desk and one person sitting in the lobby waiting to be seen . They seem to be pretty slow for no one to actually be there like that but we still continued to wait . My bf was finally seen and now the process started to move a tad bit faster . We went into a side room and saw the dr pretty fast the nurse that was helping was very sweet and nice . We were finally in and out . They provided discharge papers and prescriptions and we were on are way . The room was pretty small and not really clean to be exact , plus the stuff is not locked away in the room i find that kinda dangerous.

My husband required immediate medical attention due to severely elevated blood pressure that…read morepersisted despite administering two doses of high blood pressure medication. On March 10, we arrived at the hospital at approximately 4 PM. My husband informed the front desk staff that he was experiencing chest pains and high blood pressure, and they instructed us to take a seat. A few minutes later, we were summoned to the front desk, where he sat in a chair, and they checked his blood pressure, noting its extreme elevation. We were then directed to sit down again, and his name was called once more. They performed an EKG and chest X-ray, after which we sat down again. Following a few hours, we were called to the desk to recheck his blood pressure, which remained high. He complained of a headache and dizziness, yet we were instructed to continue waiting. At 8 PM, we were escorted to a room in the ER, where his blood pressure reading was 224/126 and remained unstable for four hours. At 11:30 PM, a doctor entered the room and eventually admitted him. I inquired about the four-hour delay in his examination, and he explained that he had other patients to attend to. I fail to comprehend why a patient presenting with chest pains and severely elevated blood pressure was not accorded more prompt attention. Eight hours to see a doctor is unacceptable when you're having chest pains and extreme elevated blood pressure.

Ive been to 2 other neurologist (VA and Emory), Dr. Tesfaye was the only one willing to at least…read moreorder an MRI and supportive supplements for my nerve issues. We are still working, but I have no issues thus far.

Unfortunately the doctor at this office didn't do a single thing during my appointment except…read more express his fascination with my line of work. He spent 20 mins talking about my job and expressing his interest in my career. He didn't even view my CT Scan or charts until I asked him to. He did nothing. After the visit, I immediately contacted another neurologist who luckily was in the same plaza as his, they have since scheduled me for MRI, prescribed meds and the doctor even suggested vitamins they may help with my symptoms. I would NEVER recommend this office to anyone that is serious about their neurological health.