I went there today in search of a sectional sofa for a good price. I was met at the door by Grandpa…read moreJerry. That was on his name tag and business card! Jerry didn't crowd me or try to escort me through the store the way some salespeople do at other stores. He introduced himself and let me browse. We did have some questions along the way and he was happy to assist, but no high pressure or even suggestive selling. He was always available but left us alone. Finally we decided on a sofa and Jerry explained the features and benefits of the sectional we chose. He explained financing options and the warranty. After taking our order the manager came by to double check that all the information was correct and to thank us for our business. I highly recommend Bob's if you're in the market for furniture. They have a huge selection and very competitive prices. I researched the item I ordered online at other furniture stores and I got the best price at Bob's!

For the reviews, this should have been a red flag, but I went ahead and bought a sectional because…read moreit was cheap. But you get what you pay for... I got the Goof Proof plan they sell you, which is an absolute fraud. The phone chargers went out on it after a year and they said they can't replace it so they gave me a voucher to replace it. I think go to Bob's and there is nothing they can replace it with. Of course the people that sell you the plan can't help you.. its outsourced. And trying to get ahold of the company to resolve it is a nightmare. I'll never buy anything from here again.

As far as finding what I wanted, that was easy. I was able to find the kind of bed my mother…read morewanting for two years, and found one for myself as well. I bought two mattresses that were very nice and, thankfully, on clearance. The mattresses alone were worth the purchase. For less than half price each, I got two fantastic Sealy mattresses. Not a single regret about the furniture I bought. The saleswoman was very eager to make the sale - which, honestly, I figured, because I'm sure they work on commission. And as we talked, I made it clear that the furniture was for a household of two disabled people. She assured me that the delivery guys would take care of things. Fast-forward to delivery day. The furniture arrives at the beginning of the delivery window they had told me - very nice and prompt. The guys come in to confirm where we want things, but when they see that the bed is still standing, they tell me that no, their job is delivery, not disassembly. They aren't going to be able to move the old furniture to make room for the new. I need to make it clear that I don't blame them. They're probably under some insurance caveats about accidental destruction of property and so forth. I do, however, blame the saleswoman. She assured me that this would be taken care of. Obviously, it wasn't, and if I wanted my *wheelchair-bound* mother to get to her bedroom, the bathroom, or her medications, I had to go against doctor's orders about strain and lifting to disassemble the old bed. Otherwise, I'd still have pieces of a bed and two mattresses in the middle of my living room, meaning none of my house would be accessible. I was running on adrenaline when I moved what I could. Mom's bed and both mattresses were installed, and it's a good thing I have this nice, new mattress, because my doctor now has me on two weeks of bed rest, extra medications, and another round of physical therapy to try to keep this from making my disability worse. I called their customer service center and was approved for a 5% refund of my purchase, or a store gift card for an amount I didn't even wait to hear. I don't have a reason to go to this store again. It's up to you if you think you can risk something like this for that sort of refund. The furniture itself is fine. Some of the staff, however, are willing to lie to make their sales. If you're able-bodied, this shouldn't really be a problem for you. If you're not, well... Good luck.

I have been sitting on this review for a little over two (2) weeks now hoping that the company…read morewould make right of the situation that they have caused. The staff at this particular location was very nice and helpful when we ordered a bedroom set, kitchen table and chairs, and coffee table way back in July. Even after the sales associated wrote our order wrong it was fixed and they barely charged extra for the difference. The problems came after that, we were told it would take longer than usual for delivery due to covid. After 6 weeks we had not heard a word about our delivery, I sat on hold for 45 minutes with their customer service team to tell me they were waiting on the kitchen table and chairs. The next day the sales associate called to inform me that they only thing they were waiting on was the mattress and that they could do a partial delivery (Now I'm confused) I told her the customer service told me a different status, she was supposed to call me back with the answer (Its been 3 weeks now) I agreed to partial delivery, and it was set up for the following Wednesday, On Monday I received a email and text confirming the delivery of ALL items. On Tuesday I received a phone call explaining that my mattress was on back order and it would be another 4 weeks before it could be in now. So I went to the store and spoke to the sales manager who said it was odd that the mattress was holding up an order, then proceeded to explain that the warehouse would take from someone's order that wasn't complete to complete another persons order faster regardless of the order date. (WHY WOULD YOU TELL A CUSTOMER THAT?) He then stated that he would try to steal someone else's mattress for me.... Then comes Delivery Day! The delivery people showed up early! A+ for effort, they then explained that the lamps for my LED headboard were missing and would come at a later date. (I'm confused) I noticed after they sat the coffee table down it had a scratch on the edge of it, the took pictures and said someone would call me within the hour from the warehouse (Its been 2 weeks no one called) After they left I moved the bed frame since they didn't center it on the wall and did not push it all the way against the wall either.. SUPRISE! the LED for the headboard is there, they just didn't plug it in...OH they didn't put the hard ware on the end tables! OH THERE ARE SCRATCHES ALL OVER THE HEADBOARD AND FOOTBOARD! So I called the store, the referred me to the customer service line, I had to sit on hold for another 40 minutes... At this point I'm steamed I did not just pay $4500 for scratched furniture.. All they can do is schedule a technician to come up on look at it... It took 2 days for the tech service to call and schedule a time (Which is 2 weeks away) to come out and look at this mess.. We cancelled the mattress since it was going to be another month, went to Sleep Outfitters found a comparable mattress and it was there in less than 72 hours. and $100 cheaper All they did was paint the scratches and you can still see where the damage was done.. He did order 2 new drawers since they couldn't be fixed. (Who knows when they will comes in) I'm not happy, I did not spend this much money for damaged furniture. It's a shame that I now have a line of credit that won't ever be used. I won't order from Ashley again.

Wow!..we found Sim's furniture in Richmond, Ky, and we were truly impressed. Karen and staff are…read morefriendly, and extremely helpful. It's a great store with a huge selection of anything you need for your home. Highly recommend!

I liked the great selection at this store, and I spent money to help furnish my new home in…read moreLexington. I was made aware that any clearance items were non-returnable. However, I bought a small end table which I thought would go well in my living room (not on clearance), but when I got home there just wasn't room for it. I called the store and they said I could not return it. (It was not used and the price tag was still attached to the item.) I think they should have told me that ahead of time, otherwise why did they specify the clearance items were non-returnable if, in fact, the whole store was non-returnable! I think that was a bit misleading, and now I'm stuck with a small table that I cannot use.

What a difference one store can make. Buying a mattress has to be one of the hardest things I've…read moreever done... it's so confusing, you can't compare from store to store, and half the time it seems like I'm getting ripped off but I can't even tell. It sure felt different going to Wildcat! Robert and Casey are so knowledgeable, they were willing to walk me through every step of the process, listen to the way I sleep and the problems with my current setup. I felt really taken care of, and I'm getting the best sleep I've had in years. I knew I needed a new mattress, but the pillows they helped me pick out have also been a huge improvement. I'll never shop anywhere else, that's for sure.

Love the service. Robert is great and we got a great deal. We felt like family when we were talking…read moreabout buying a mattress so we got three.

Having first interactions with Tyler in the store and his knowledge of the beds was awesome. And…read moresince we just moved in and we have no other furniture they were able to get us the bed the in two days installed ready to go. Tyler was very professional and knowledge in helping us. And the two gentlemen that came and brought us a bed were awesome they were so quick and got it done easily. But at least for them it was easy because we had no furniture to walk around so it was a straight shot into the room and they got it set up and we have a bed. Thank you outfitters for all your help. Now let's hope we sleep well tonight

5 Star. Tish was incredibly knowledgeable and helpful in our mattress buying process! She was so…read morevery sweet and made us feel like family. We selected a couple of mattresses to try out based on her questionnaire in the beginning. We picked out a beautiful Stearns & Foster Hurston Luxury Cushion Firm mattress, Malouf Bamboo sheets, and Arctic Chill mattress protector. The warranty for the mattress and protector are perfect! We decided on financing which ended up being so simple and quick to finalize. Tish made everything so comfortable, no pressure or hassle, and simple. Even in these weird times we felt safe. The store was sanitized, we had protective sheets for trying out the beds, and were safely distancing with our masks. We are so excited for our mattress, sheets, protector, and our free delivery! Thank you Tish, so much for your help in this process!