Had a plugged drain on our bathroom tub. Plumbers were able to take care of it. Then they…read morere-piped the trap to allow better flow. Excellent work.

I needed a new faucet, a couple of toilets, and a fix for my shower. These guys will be my…read moreplumbers from now on. Dennis was assigned to my house and he gave us a good estimate and then got the work done quickly and well. A couple of months later, my shower handle quit working and I called them and Dennis came by and fixed it that day. I was lucky enough that he had the part on the truck but still, just getting to stop by that day would have been great. I also really liked that I was not given a sales pitch the entire time Dennis was in my house. He was friendly and easy to talk to.

They always call me ahead to ensure that I'm home. Fast, and friendly and super easy to talk with.read more

Honestly, I didn't hire these guys because to even get an appointment you have to open an account…read moreso that they can fill out a ticket and send someone your way. The person who answered the phone wouldn't take my cell phone number so they weren't able to call me to even see if a tech was available. I'm pretty sure that this was just an answering service and not someone in the office. I'm a contractor myself and this is exactly the reason I don't have an answering service. Pro tip for the business owner: When someone calls they want to have answers. I pick up my cell phone so I can talk to my customers, answer questions, and tell them when I'm available ... And not surprisingly, I get a ton of work because I'm the only person who answered my phone. I don't serve this area, but you can find me on Yelp; feel free to call me if you want to chat about how to improve your customer service.

As a business, customer service is a pillar of what separates the good ones from the bad ones. When…read morean agreed upon date and time is established based on the availability of the customer and business both are expected to honor it. Unforeseen circumstances may arise but when that occurs communication is essential. Everyone's time is valuable. That did not happen with this businesses. The agreed upon appointment was not honored, no reason was given, no phone were calls returned. Ive always given businesses the benefit of the doubt but in this case the poor communication and lack there of, squandered that.

Horrible experience: had a leaking hose in faucet in kitchen, plumber came identified that need…read morereplace entire faucet. Ok, he offered buy at Home Depot , ok - I did not have a car to follow him as he proposed. Ok/ I trusted him and thought that he will buy appropriate item with reasonable price and show me receipt that I should reimburse. Never happened, he purchased the most expensive faucet with soap dispenser installation that I dint have a hole for it and this increased price for faucet, i have never seen receipts and in the final bill he identified totally different model and brand that he Installed. When I look at price he put price that model that has not installed he installed cheapest and bill me more. also, when he wanted to turn off valve to stop water for entire house / our valve located too high near by washing machine . He did not ask for ladder he suddenly just jump and sit on top of washing machine glass top that shocked me it could be broken / pipes smashed ? What a heck ? After I put a ladder. When I called i specified at receptionist what's included in 120$ per hours she said everything?, but in practice they will bill you 60$ travel time. When i tried to talk to manager about price and brand difference for installed faucet she attacked me was very rude with inappropriate behavior to the customer. for 30 min real job time cost me - $556 for 2.5 hours 300! plus expensive faucet 256 $ - just for a simple installation kitchen faucet. Reasonable, isn't? Hell no. You can see in attached photo the real Delta product that was installed and MOEN Brush NICK brand in my bill - do not match in real life. Again why I need a faucet with a soap dispenser? to where should I put this Soap dispenser which soaked my money? Right now, I have this cheapest faucet, no promised warranty for this job / because woman manager screamed to me that I have never ever called again and never ever used this company for the future. A first time in the USA, I have a deal with a such rude, dishonest and cheating management and company. Your response to BBB request is more inappropriate than expected. I did not called you 10 times in 15 min - lie, and I have all recorded conversations with you where you attacked me and I just listened you and even could argue wiht you. I have proof of it and also can testify. I just want to know why invoice doesn't match with installed brand model and why plumber purchased the model with soap dispenser that cost more than simple faucet? Also, If you will attack like this all your customer who wants be invoiced correctly) you destroy your bussiness by yourself, wihout any help.

I dreaded contacting a plumber, but a friend recommended East Coast…read more The experience was far better than expected! They were professional and courteous on the phone. The appointment was easily negotiated and they arrived on time. I expected to be told I needed a new water heater, but was pleasantly surprised that it only needed a part. I could not have been happier!!

On this day, I called East Coast plumbing and heating and thank God I did. Mike came over and…read morethoroughly inspected my heater, previously inspected by "service today". Mike epitomized the term honesty is the best policy; by taking the time to prove to me by example, exactly what the cause was preventing my system to deliver heat flow. Service today had one motivation , that was to sell me a $10,000.00 replacement heating system. Two Reps in unison planned, or should I say conspires to go for the money... big money. Mike completed the job quickly, now my heat is working perfectly. Thank you Mike! Moral of the story ..... look around and take your time. Honesty is really the best policy. I rate east coast 100% . You have earned my trust 100% If you need assistance call: 302-875-2808 I just got an early Xmas present ! What do you want to pay ? Ten grand or four hundred

Professional and trustworthy local business. My wife contacted them, and they immediately called…read moreback. They reported for an AC repair the next day. They did an extensive amount of work for a fair price.

I called for a backup in my sink/basement and didn't understand the issue. The tech from Leon…read moreLandis was there within minutes and diagnosed an even bigger issue than we ever realized that was causing the problem. I never got his name, but he was personable, caring and had such a wonderful attitude towards his job and was joking around with me like we knew one another for years. I absolutely enjoyed his company, conversation and service. Hands down, the best representation of a great company by a technician. This call was on Pennsy Rd in New Providence on Monday April 6th. I wish I caught his name, but thank you...for a job well done and i wish I could give you a 10 star rating "Buddy".

Great Service provided to us. Our AC unit died over the summer, they were very quick to help us…read moreout. Fair pricing, great follow up to check on us, Very pleased and happy!! We will continue to use them for our Ac and fuel needs!

3 of 4 outlets in my garage suddenly went out. Checked fuze, no issues. Not looking forward to…read morebuying circuit meters / troubleshooting myself so called HE. They were booked solid - but he listened to my issue over the phone and gave me some troubleshooting ideas to include it is "usually a GFCI somewhere that got bumped and tripped that is causing the problem". I asked if that doesn't work, any recommendations for a competing electrician - provided with no hesitation. Before calling the recommended competitor, I found the offending GFCI (second floor bathroom - who knew??!), reset it and all good. So I never actually used them - but they will be my first call when I actually need an electrician. Though I think I know why they were booked solid.

So thankful to have lights again! Bob and Shane did a great job getting as much done as they could…read moretoday. We had disconnected knob and tube which was out DIY mistake. They came out assessed the work and were willing to work with my budget. A can of worms to say the least. They were able to get the first floor working and I got a dedicated outlet for my ac so I am very pleased. They even cleaned up after themselves.

The sewer line broke underneath our mobile home during the freeze this past week. Steve and Shawna…read moreare very knowledgeable, professional, and easy to work with...they came up with a cost effective solution and Steve finished the job fast! My wife and I are thrilled...I would recommend Fish The Plumber to everyone.