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    Pierpoint Plumbing

    3.9 (18 reviews)
    Closed 8:00 am - 5:00 pm

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    **Edit -- After looking at the owner's Facebook page, the first two trips were performed by someone who was on their first week on the job. This person re-installed the diverter for us and when it continued to leak, the next plumber that came out told us that it wasn't on tight enough. The owner wants to charge us for the same job to be performed again even though we were under the assumption that the first plumber was capable of installing it. This person is now wanted for theft of tools from the owner. Looks like he is trying to pass on the cost of his stolen tools to his customer since he isn't willing to budge on the price he has demanded for the lack of services he provided. Worst experience with a plumbing company I've ever had. We were recommended this company from a close friend and we have regretted using Pierpoint Plumbing ever since. We called to have someone come out and address a leak that was coming from a tub diverter in our shower. 4 trips, 3 different plumbers, and $570 later and we still have the same leak with the same hardware we started with. The owner has sent out different plumbers that undo the work of the one before them and then bill you for it again. This is due to a lack of communication between the plumbers so they duplicate efforts and then bill you for them. We were not told that adjusting and re-installing a tub diverter would be billed to us for $570 when a new diverter costs roughly $25 at Home Depot. When we inquired about the bill to ask why it was so high, Austin (the owner) says he wouldn't budge on the price and wouldn't work with us to even fix the issue his company was hired to do in the first place. Each plumber would come out, slap some caulking around the perimeter of the diverter and then tell us to wait for it to dry. This style of plumbing where they just slap caulk on it and hope that it waterproofs the connection is extremely elementary and apparently costly for the unlucky customer. Now, after 3 weeks after initially calling Pierpoint Plumbing, we are still dealing with a leaky diverter and have paid the $570 and decided to wipe our hands clean of such an incompetent and unprofessional "plumbing company". In addition, 3 of the 4 times the plumbers were scheduled to come out, they were either late by more than 2 hours or didn't come at all and showed up the next day with no communication. I had to move my schedule around to accommodate the appointments and then my day was altered because no one would call to let me know they were going to be late or couldn't make it that day. Extremely inconvenient and unprofessional. The worst part of the whole experience is my wife and I were trying to find a good plumber that we could use not only for our house, but for our rental properties as well. We have family and friends that are looking for a plumber to have on hand as well. We will undoubtedly be letting them know to stay as far away as possible from Pierpoint and to let anyone they know of the terrible experience my wife and I have had to put up with. The owner is more worried about standing his ground on the bill they are so quick to run up when instead he should be worried about maintaining a staff of plumbers that are capable and won't need to make 4 trips to caulk a tub diverter.

    Our broken line.
    Tasha P.

    We were having problems with water coming from under a toilet when flushed & water backing up in the washing machine drain. I selected Pierpoint based on their reviews. They responded right away & were very professional. Turned out not only did we need a major repair to the sewer line in our front yard as a result of work done by another company, but Austin discovered so did both houses on each side of ours. Austin did not hesitate to contact the company & make all arrangements for the repairs. I will definitely use Pierpoint for any future plumbing needs. They are also VERY reasonably priced.

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    5 years ago

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    Austin P.

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    11 months ago

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    3 years ago

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    5 years ago

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    2 years ago

    We have used Pierpoint for several years and have found them to be reliable as well as flexible with schedulings.

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    Austin P.

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    6 years ago

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    5 years ago

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    5 years ago

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    4 years ago

    Quick response, and timely arrival of the plumber- leaky pipe was fixed, great job!

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    Austin P.

    Thank you so much for the feedback

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    7 years ago

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    7 years ago

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    Austin P.

    Thank you so much for the input for us

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    6 years ago

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    7 years ago

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    4 years ago

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    6 years ago

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    5 years ago

    Put in new bathroom faucets did a fabulous job! They were on time and knowledgeable and precise in this job! Highly recommend!!!

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    7 years ago

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    Ask the Community - Pierpoint Plumbing

    Review Highlights - Pierpoint Plumbing

    I got ahold of Austin at Pierpoint and gave them a punch list of things I needed done at a new house I just bought.

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    Pierpoint Plumbing - plumbing - Updated September 2026

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