I have been going to this practice for almost 4 years my last visit I was a horrible experience. I…read morehave since moved away and on a medical that can not be stopped cold turkey this has to be done gradually. I called last week for a refill just to get me to a new doctor in my current location I did not receive a call or prescription call in called back yesterday receptionist put another request in and I called again today and was told I needed to get with my new provider which I don't have yet because insurance had to be changed and goes into effect on 10/1. I do not recommend this practice to anyone ever.

I have been here a few times for myself and a few times for a significant other. Everyone in this…read moreoffice is outstanding. I've always gotten appointments in a reasonable amount of time usually within 24 hrs and been called back in a reasonable amount of time. They do not accept my new insurance but I still go there and pay out of pocket because it's ran so well and it's very affordable.

This office has changed to Covenant Health. It is very difficult to get an appointment. They are…read morenot very accommodating to previous patients. I would suggest finding another medical office that has concern for their patients.

Don't waste your time. Called for an appointment with my insurance card ready. Waited on hold for…read more22 minutes on a Thursday afternoon only to be told they are not accepting new patients. Wish you would have told me that in the ad-nauseum recording I had to listen to! All this after the Bluecross BlueShield of TN website had them under the search that they are accepting new patients.

Came here to get a CT scan…read more The receptionist was very personable, and quick, smiling the entire time. I was quickly called once I got to the imaging waiting room, sat all of 2 minutes. She wisked me in, got me positioned for my scan,and then ta-da, finished. All and all pleasant experience, very efficiently done.

What a great little medical facility. You can see your family doctor, or specialists, get blood…read moredrawn and go to an urgent care all in one building. You can also just see a nurse to get blood pressure readings. And that's free. I'm sure it's free because it's a follow up from seeing the doctor. It's not overly crowded and the wait times are really reasonable. We've had nothing but excellent care from this facility and doctors.

Front desk folks need to be more personable. I know people can be a pain, but they might be feeling…read morepoorly.( I'd give them a 2.5) I was called in by my doctors nurse she is a delight, and updated me on her baby, and how she is, as she took my vitals. (She's a 5) Dr Palmer a breath of fresh air, great bedside manner knowledgeable, concerned. I highly recommend this office. They getter done!( 5+)

I have read reviews about this place that made me very hesitant of coming here and get an…read moreappointment, but my insurance is not really good and sometimes I get stuck with the places that take it. So I was having doubts about the place and being cautious, and what a great surprise I got as soon as I arrived to my appointment, everybody is so nice and cordial, I got to see my doctor very fast and let me tell you that he is the best. Dr. Palmer is a true Doctor, very knowledgeable, very patient and most of all very caring for his patients. He is definitely one of the best doctors I have ever seen in my life. So as long as I live here in Sevierville, I'm gonna try to keep him as my doctor. Try them first before you listen to all the bad comments, I gave them a chance and I don't regret it at all, I'm actually glad that I did it.

I would leave a zero review if possible. I will not go into detail because of HIPPA however this…read moredoctors office is a joke. All I will say is I complained about my experiences and was discharged/dismissed by the practice. The women at the front desk are the rudest receptionists I've ever encountered at a physician's office before and the NP Tammy. I wasn't surprised at all to see the reviews at 3 stars and the other similar one star bad reviews. You would think the patients would receive better care. I do not recommend this office at all for any reason. Update: the office manager Jenny Rad, was spoken to in order to get meds refilled and was told there was a complaint filed against them stated the office would definitely not be helping now since the complaint was filed and that she was terminating the phone call. I suggest to anyone who has a complaint or received less than par health care from this facility to call and complain to their insurance company and the medical board. These doctors sign a hypocratic oath to help their patients. However this facility does the exact opposite. I have filed a grievance and if anyone needs information on how to do that please feel free to message me. My insurance company was very upset with the way I was treated. As well as my other doctors. Your insurance company can help you find another PCP that actually does care and want the best for their patients. Also, it seems they take pride in dismissing patients.

Had doctor and visit in billion dollar hospital in Sevierville had terrible service and nearly lost…read moremy son to their bad care; and went to someone who saved him. After going to Rock Top they had discovered serious problem that my previous doctor did not. Thank God for Rocky Top Medical Center with Keith Porter and Dr. Johnson.

This facility is a great, caring, and clean facility. They are always ready to provide the best of…read morecare for their patients. Staff is always willing and ready to help patients in anyway they can. They always provide timely care in the most caring way.

Courteous, professional staff who were ready to listen and assess my symptoms. I also appreciate…read morethat they were willing to refer me to the Emergency Room after realizing that my symptoms were more serious that what could be properly diagnosed at an urgent care.

Incredibly compassionate, competent care! Very fast too! I was visiting from out of town on…read morevacation and was in and out in under an hour. I hope I don't ever need urgent care on vacation again but if I do I will go back here.

We were in and out in no time. The doctor and nursing staff were very helpful and personable! Would…read morerecommend if you are on vacation and need quick care.