Over the past two decades, I have had many pets and have brought them numerous times to Pike Animal Hospital for treatment, routine vet care, and boarding. Until now, I have been pretty happy with the care my animals have received from Dr. Johnston and his staff. In fact, the whole reason I continued to bring my animals there is because of the trust I had that he would continue to treat them with care and respect.
I currently have a 9 year old Golden Retriever with Addison's Disease. His name is Max. He was diagnosed at the age of 4 by our vet in Washington State where we were stationed for the Army. Addison's is an autoimmune disease which affects the production of hormones in the adrenal gland; one hormone helps your body react to stress, and the other helps the kidneys work properly. If treated with steroids, dogs can have a normal quality of life; however if not treated, it will eventually kill them.
The Army recently gave us orders to move overseas and so during the transition we have come back to Troy to stay with family. Over the holidays, we left Max to be boarded at Pike Animal Hospital and gave instructions (as we have in the past) on how to administer his medication. This time, however, I explained that we had run out of one of them and asked if they could please order it and give it to him while he was there; we would pay whatever the cost was (it can be rather expensive) and we told them the dosage. We were given the OK by the receptionist and left. We then traveled to visit family for the holidays for 2 weeks.
Upon our return, we called the vet to check on Max and asked if everything went smoothly with his medication. We were told he was not given the second medication, because it was too expensive and the vet said "he looked fine and didn't need it". I'm sure you can probably imagine my distress at knowing my dog was now 2 weeks overdue on a medication necessary for his survival and shocked that I was not contacted when Dr. Johnston decided not to order it.
My husband and I went immediately to the vet and asked to be seen. We were called into the office, where I was then told by Dr. Johnston that he had been up since 3 am and "didn't have time for this". He also said that my dog "was fine" and that if I wanted help or any other information about his condition that I needed to take him somewhere else. He said "we aren't a pharmacy" and he wasn't just going to give him a medication because we told him to. When I asked why he didn't bother to call and let us know so that we could order it ourselves and have it sent there, he again said he "didn't have time for this". He was extremely defensive, even when I told him how much I appreciated the care my other pets had been given over the years and that I just wanted to know Max was ok. I asked how he knew he was "fine" and whether or not he did a thorough exam to check this and he said no. He then asked a vet tech "Is Max eating?" He responded yes. "Is Max drinking?" Again the response was yes. I replied that he was doing both of those things right before his initial diagnosis and he almost died. When I started to cry and plead with him that I just wanted assurance that he was ok before our overseas move he again replied that he didn't have time for me; he also implied that my dog's condition was not as important as other dogs he has treated for cancer etc over the years and that he was done with me and I needed to leave.
After I walked out of the office he spoke with my husband and admitted he had never treated a dog with Addison's before. Therefore, he has NO IDEA that my dog is "fine" without actually performing the proper examination. My dog is now 2 weeks overdue for a medication he is supposed to have every 30 days; his body is probably in distress but I don't know because he refused to check him out properly. REFUSED.
I am APPALLED that Dr. Johnston ignored our request to give Max the necessary medication. It would have taken a simple phone call to let me know he wasn't comfortable giving this type of medicine without proper vet records (even though he's seen Max several times). He didn't bother to let us know it wasn't given; even when we called, we were only told about it because we asked. And his reason was that it was too expensive!!! Why would that matter if I agreed up front to pay the cost??
This man completely broke my trust today. Not only did he show me that he did not care about my dog's health and well being, but was extremely defensive, rude and downright nasty to me when I wanted to know why. Even when I begged him to check my dog out to ease my mind before our upcoming move (which can be extremely stressful on dogs--a situation that could make him very sick!) he refused and told me to leave.
The people of Troy need to know that their pet's well being is at the mercy of this man's bad temper, impatience and indifference. read more