Took almost 6 months to have a Claim finalized only to find out I may not receive the entire amount…read morethe insurance company paid them. The receptionist told me the insurance company overpaid the amount and that they would have to figure how much I would be credited to my credit card. I had over $3500 worth of work done only to be told they were expecting the insurance to only pay about $400. The dentist is great but their billing department is totally incompetent.

I have been seen twice here recently, once for a wisdom tooth evaluation and once for a wisdom…read moretooth extraction surgery. I worked with the Smiles staff the first visit and then with Dr Steven Doyle the second. During my evaluation I felt well taken care of, attended to, and everyone, especially the receptionists, were going beyond their line of duty to make sure I was doing well. During my surgery appointment, the staff was incredible, they were so supportive and genuinely cared about me. Not to mention Dr Doyle, who sat with me for as long as I wanted to with my X-rays and explained everything he was going to do and answered all my questions. Not only did he care for me before and during my surgery, but included his personal number in my post op paperwork and has texted with me on multiple occasions about my recovery and what is normal vs abnormal over a week after the fact. I was incredibly happy with my care there, and I am TERRIFIED of dental work so that is huge... thanks Dr Doyle!

I have been going to this dentist office for 12 years I took a few years off when I moved but I…read moreultimately came right back because of the superior service I have always gotten. I am back and just got a root canal today, in fact I jus s but the staff is amazing. I see Dr. T as in TEAM Him and his staff are truly amazing. They are so kind and thorough and excellent at what they did and do. I never felt an ounce of pain with my last root canal and I just can't tell you how great they are. It's like you walk in to family and they have the best rates and the best technology. There's many sunrise dental's if you live by Arlington definitely try and use their location because it's just like coming to your home and I never feel pain before or after or during my procedure they make sure that you were always as comfortable as possible. Their office staff is amazing. They are on it they know exactly how much you've left on insurance how much you have to pay out of pocket everything is literally talk to you immediately before the procedure so there's no surprises!! ..........! also they'll text you and you can text them right back they really go out of their way to give superior service and Dr. T they don't get better than him. In fact in my opinion he's fixing issues that my last dentist didn't do properly and it turned into needing a root canal. Even though dentist offices are closed right now they are open for emergencies and Dr. T and his staff got me right in since I had an exposed nerve and allot of pain. You will be in excellent hands and thank you Sunrise Dental of arlington for always having my back and making sure that I am comfortable and always I have been in amazing hands. Tarra D.

Staff is helpful, organized and provide excellent dental care instructions and answers all your…read morequestions!! I've referred my whole family. Thank you!

We've gone here for a couple of years now and love it. We've gotten cleanings and a couple of…read morefillings. Always have great hygienists when we come in. They're great with my daughter and myself. They always show what a priority my young daughter's comfort is during her care! Extremely efficient and painless. They always give great feedback and really care about your mouth health.

Lack of communication with staff. And lack of care from Dentist, will never return. Save your…read moremoney and time!!!

New Patient here! My dentist of almost 20 years retired and I was not looking forward to changing…read moredentists. I didn't have any personal recommendations so I was choosing blindly. Number one pick was Seven Lakes Dental. I made an appointment for a consultation and found I needed a crown. Today was my appointment and it went better than I could have imagined. Everyone is pleasant and knowledgeable, it's clean and organized. Dr. Larreau and his assistant, Kylie were so great. It was my first experience having a crown made the same day. Not having to wait and come back made a huge difference in my level of anxiety. Dr. Larreau made the crown and it fit perfectly the first time! That's never happened! No adjustment was needed and it looks like my tooth! I feel welcome and as a person with anxiety I feel secure. So happy I chose you guys! Thank you!!

It's interesting how most of the complaints are all similar, however unfortunate because I enjoy…read moregoing here. Dr. Thomas is a navy veteran. He is very friendly and did an awesome job, bravo zulu. Went in couple weeks ago had exam, and made a schedule for some fillings. The receptionist said you wouldn't owe anything because you have 2 insurances circled $0 in red and had me sign this paper. I went in today and got some fillings done the other receptionist Tammy said I had to pay, I explained to her before they said I wouldn't have to pay, which I didn't have a problem with paying. Tammy didn't believe me or want to hear anything I had to say. When I tried to explain she would cut me off and talk over me. She just wanted me to pay and that's all she cared about. Not to mention I could can barely talk to numbness in my mouth. I was getting very irritated and told her I had the paperwork in my car. So finally I got the paper from my car and showed her it was signed paper stating I owe $0. After that she stopped being rude, and let me talk. She then stated the other receptionist made a mistake. Apparently the mistake they made was my fault for not understanding the mistake made by the receptionist. Seemed like we were going in circles and she just wanted me to accept the issue and pay. So I decided to pay and walked out. Not a good experience.

I had a wonderful experience at this dental office! From the moment I walked in, the front desk…read morestaff made me feel so welcome. They are exceptionally friendly, organized, and greeted me with warm smiles, which instantly put me at ease. The dental team was equally professional, gentle, and thorough. Highly recommend this clinic to anyone looking for great dental care and a stress-free environment!

Office staff are very unprofessional. The dentist might…read moreprovide service for emergency; however, the office staff won't and "do not care".

I Just received a random bill from pleasant smile dental months later after my root canal/crown…read more "Insurance Adjustment" and it's the "final notice before it goes to collections." I paid this off and I pay my dental insurance every month. This is crazy, I paid over $1500 for this tooth and this entire process. It's one scam after another with these people. How is this place still open???

Absolute frauds. Gave my daughter a bill for thousands of dollars worth of work. I went to get a…read moresecond opinion, not one thing they listed was needed! I called the dentist out to his face and he said he would go ahead and do the original work we came in for. Two days later the office calls like cowards and says they "don't feel comfortable" doing the work on my daughter if we don't take all the BS steps he wanted to charge for first. So they recommended we go elsewhere. Do not go here! Not only are they frauds, but their care is horrendous. No one comes to the front desk for ages, they leave you in the middle of a cleaning with your mouth gaping open for over 20 minutes, and their staff all act as if they don't understand the first thing about dentistry! Not to mention this dentist has already been fined by the state board. Stay far away!

Just had my filling done! They didn't rush me out of there even as the last patient of the day…read more They were gentle and gave clear explanations to what course of treatments needed to happen and which ones to not be weary about. It was a calm and clean environment. Not over crowded if you're worried about covid guidelines. Haven't been in for a while and their most recent new hire fit right in, I never would have thought she was new if I hadn't known the older staff. Pleased to say I left feeling good. Thank you Dr. Gramson and AFD family!

This is the most unprofessional, unbelievable business I have ever dealt with zero accountability…read morein the slightest. How they are still in business I have no idea from forgetting about a patient in the chair twice with their mouth propped open with a crown molding inside. Going in for a crown and ending up getting root canal and being told everything is "100% good now " to not removing all the nerves and bruising her jaw in multiple places. Then when we do contact them about it they call my wife and talk down to her, speak to her like she is an invalid, get defensive and blame her when she asked for a refund and her dental records, oh yea and then to handle the situation with myself this morning with the attitude, disrespect, and arrogance that this lady did is despicable. I did not raise my voice, I was not argumentative I simply wanted a resolution, and she could not give one or even give a time frame to follow back up with me. I want a formal filed complaint against this Dentist *Dr.Dongho Kim DDS A complaint filed against the office of Arlington Family Dentistry and I want to see the lady that called my wife and that I dealt with, that called the cops on me, she needs to be terminated. And I want to be contacted with a resolution to this and some kind of compensation for the two botched visits, the multiple days of work lost because of the poor jobs performed, the mistreatment and disrespect from the staff and having to have the same procedure redone with a different provider. I will never use and/or recommend this business ever again.

Everyone in this office from the front desk, the dental assistants and the dentist were all…read moreamazing! We came in for a first dental visit, clean and check up. We ended up with a tooth extraction and my 8yr old was comfortable and did so amazing. At the end she said "this is fun!" While she was still numbed looking for a great dentist that's great with kids, look no further because we were thankful how great they did with our kid.

I avoid the dentist at all costs so when I finally go in I'm usually needing a lot of work. Dr…read more Pham and his staff treated me so kind. I didn't leave feeling bad about myself for not keeping up and the fact that they made me so comfortable I now feel like I can finally keep up on my dental needs. But I will ONLY be coming here.

I was absolutely dreading this visit, I have terrible teeth and this was one of the remaining…read moredentist in the area that were accepting new patients. To my surprise this was a great visit. The dental assistant was a very kind woman and the main dentist was great and was in going with my options for repairing my teeth. Even the receptionists were outstanding. I would highly recommend this place.

The staff are very caring and listen to your needs and concerns. They are easy to work with and…read morewill work with you on any scheduling issues that you may have.

Everyone here is so wonderful and kind. I had major dental anxiety and refused to go for years. I…read morefinally went and have gotten a bit of work done. Every single member of staff has made sure I was comfortable. I'm no longer afraid to go in. And Dr Chang is simply the best.

My appointment is next week and I thought I'd do a review before I go in because I care about them…read moreas they have cared for my dental healh. Each person I interact with is wonderful. I appreciate all of the staff being kind and supportive.